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View Full Version : Seagate Confess to problems, and offer help finally...

LeperousDust
19-01-2009, 15:57
http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931



http://www.theregister.co.uk/2009/01/18/barracuda_firmware_upgrade_and_recovery/
Mark
19-01-2009, 16:24
LOL. The Seagate site has been obliterated already. ;D
LeperousDust
19-01-2009, 17:02
Haha, or their support articles where running on their own hardware ;)
Daz
21-01-2009, 11:37
http://it.slashdot.org/article.pl?sid=09%2F01%2F21%2F0052236&from=rss
"The latest firmware updates to correct Seagate woes have created a new debacle. It seems from Seagate forums that there has yet to be a successful update of the 3500320AS models from SD15 to the new SD1A firmware. Add to that the updater updates the firmware of all drives of the same type at once, and you get a meltdown of RAID arrays, and people's backups if they were on the same type of drive. Drives are still flashable though, and Seagate has pulled the update for validation. While it would have been nice of them to validate the firmware beforehand, there is still a little hope that not everyone will lose all of their data."!
LeperousDust
21-01-2009, 16:34
Some big wig will be going mental at the people seagate, pr disaster. I've bought LOADS of seagate drives in the past too, can't believe they've screwed up so badly...
Zirax
23-01-2009, 11:53
Seagate forums that there has yet to be a successful update of the 3500320AS models from SD15 to the new SD1A firmware.

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Take a guess what my two 500gb bricked hdds are? Apparently there is new firmware released again however I just can't trust the drives. I may find a use in a caddy with data that doesn't matter.

The 500gb drives have been out a long time so I don't believe that they didn't know they were failing. With the Seagate/Maxtor link (which I'd forgotten about when I brought them) I won't be getting any more.
Mark
23-01-2009, 12:02
Apparently they'll still take a re-flash even while bricked so it's worth a go if that's true.

And I agree. Going to be a while before I consider them again - they used to be one of the good guys too. I even steered work away from them when I asked for a new 80GB HDD last week.