View Full Version : BA
Are ********.
That is all.
Most of the BA pilots I've spoken to or had as instructors pretty much always complained about the pay when I asked, so it figures that something gave.
I agree though, it's the wrong way, and the wrong time.
Stupid staff, this is going to kill BA, next year we will see 1000s getting made redundant.
I'm stunned they're seriously trying to force BA's hands at a time when the airline just made a massive loss.
And they just cancelled my flight May 22nd...
After a great fun (and probably hugely expensive) chat with Expedia's call center I'm on the only other BA flight out that day which leaves 3 hours earlier. Luckily haven't booked transfer or hotel yet.
Briggykins
15-12-2009, 21:58
I'm generally with the strikers but going balls to the wall like this could end very badly for everyone. I think (I hope) the BA bosses will get back around the negotiating table, but if not the strikers aren't going make anything easier for themselves or anybody. Plus they apparently have the best pay and conditions of any British airline staff, so I'm not sure exactly what they expect BA to do.
Strikes would be pointless if they had no effect on anyone.
Dymetrie
15-12-2009, 22:11
Strikes are pointless if they have no effect on the right people and cause an immense amount of hassle to the wrong people.
Fixed ;)
If reports are to believed, BA can't afford to keep the staff and in fact have already let them go. So, the only way for BA to meet the union demands is to cut services. More job losses incoming then.
Words in my mouth.....
I no nothing about any of it, and I'm not massively interested. But I don't imagine the decision to strike iz ever taken lightly, and given they are striking to cause an impact then they've got the timing and target impact audience pretty right.
Not saying they're right, just that they're achieving their goals pretty well.
This is true, but the target impact should be the company, not the public. Of course, the two go together so it's impossible to do anything but have a PR disaster.
Dymetrie
15-12-2009, 22:33
Words in my mouth.....
I no nothing about any of it, and I'm not massively interested. But I don't imagine the decision to strike iz ever taken lightly, and given they are striking to cause an impact then they've got the timing and target impact audience pretty right.
Not saying they're right, just that they're achieving their goals pretty well.
I'd actually be of the opinion that certain decisions to strike are taken lightly, however I haven't looked into the BA strikes enough to know whether that is the case on this occasion.
In my opinion then strikes should be conducted to have an impact on the management of an organisation. Most strikes these days have a far higher impact upon the service end users.
ie:tube passengers, rail passengers, RM customers, BA customers, etc.
In all but one of those instances then the people that the strikes mainly impact on have no other choice (how do you get around London easily without the tube? How do you get anywhere on the Thameslink line without the rail? How do you send a letter without RM?), and once the strikes are over and the workers still haven't achieved their aims then things go back to normal. Very little impact upon those the strikes are aimed at because they're safe in the knowledge that the customers have little, to no, other choice.
This, combined with the incredibly low turn outs there are for votes, are the reasons why modern strike action often does nothing other than make the customers of a service lose faith in the workers of a company and drop all kind of support for their cause.
I don't know what the answer is to achieve effective strike action, but the day a union figures out how to put pressure on management and maintain the support of the service users/customers is the day when striking will be effective again.
RM one gets me too, the more they strike the more people use alternative methods and they put their major contracts with companies like amazon (who already uses HDNL amongst others) at risk. Which will lead to yet more redundancies.
Personally I won't be looking at BA for any flights in the future, both because of cancelling my one flight, and this 12 day strike complaning they are the best treated airline staff in the country. You want to complain, check our RyanAir, even their pilots have to pay for water on board.
Bunch of tossers. Either way it's not going to mess up my holiday as we have contingency plans. But what a stupid thing to do. Clearly the union are greedy selfish ****s with no care for anyone else but themselves. I think they're likely to stand down but even if they don't I hope they all lose their jobs, and/or that BA outsource just to rub their noses in it.
Now I remember why I don't fly with BA anyway, rubbish airline - unfortunately this wasn't my decision. :(
Streeteh
16-12-2009, 08:19
I spoke to my mum about this (project manager at BA for years now and very happy in her job), she pointed me in the direction of a few articles and told me a few facts that shocked me frankly. For example, BA air cabin crew get paid nearly double that of the average salary among all airlines, yet they're striking?
BA used to outstrip the minimum required number of staff for safety by a massive margin, all they've done is cut the number of staff down to equal other high-end airlines (but still exceed the minimum required for safety) but will continue to pay them lots more than most other airlines. As a result they want to strike.
Spoilt gits imo. I wouldn't be shocked if BA ended up as another company killed by unions.
Stan_Lite
16-12-2009, 10:25
Are these people stupid?
They are planning on effectively shutting down the company they work for, for 12 days at a busy time of year - a company which is already losing money.
I'm not anti union - I went on marches in support of the miners in the 80s. If people are being treated unfairly then I'm all in favour of industrial action in order to force the employer's hands. From what I have read so far (both here and other places), BA cabin crew are among the best paid and best treated in the industry.
It looks to me like a company suffering losses have cleared out excess staff and tightened their belts in order to remain competitive - action which, whilst regrettable is necessary and justified.
From what I've been reading, much of the blame rests with BASSA (British Airlines Stewards and Stewardesses Association). Apparently, they refused to negotiate with BA over the cost cuts. Hardly the actions of a responsible organisation.
All I've heard from the union is that they had negotiated cuts to the tune of something like £40M so they've done their bit. Not much help when BA say they need to save £120M.
From what I've been reading, much of the blame rests with BASSA (British Airlines Stewards and Stewardesses Association). Apparently, they refused to negotiate with BA over the cost cuts. Hardly the actions of a responsible organisation.
The unions here have been doing similar stupid things.
This state is running on a deficit at the moment (like a number of them) primarily due to the global depression which has drastically cut tourism. The board of education is suffering similar problems for whatever reason. Redundancy was on the books and the unions kicked up a huge fuss. Instead of trying to work with the governor to help balance the books all they did was argue against the redundancies. The governor then laid it clearly on the line as they weren't prepared to help:
Furlough or Redundancy.
The union even wasted tax payers money by taking the governor to court over the redundancy plan, making the situation worse.
The union leadership chose Furloughs in the end (didn't even go to a vote). So instead of having a small number of redundancies, we've got state workers having random days off unpaid. All state workers, though not all at the same time.
Same thing happened in the education sector, instead of accepting that a smaller number of teachers were going to be disadvantaged by it, they settled on furloughs, so we've got 17 fridays over the space of this academic year during which there is no school, meaning parents all over the island are having to take days of work to look after their kids (thus harming the overall economy), plus a large number of teachers who suddenly find their pay packet no longer covers the bills. Genius!
If they'd gone the redundancy route the people who'd lose their jobs would find themselves able to claim redundancy pay for 6 months (comes from a different pot of money) during which they could be job seeking, and if necessary considering working on the mainland instead of here.
Bunch of tossers. Either way it's not going to mess up my holiday as we have contingency plans. But what a stupid thing to do. Clearly the union are greedy selfish ****s with no care for anyone else but themselves. I think they're likely to stand down but even if they don't I hope they all lose their jobs, and/or that BA outsource just to rub their noses in it.
Now I remember why I don't fly with BA anyway, rubbish airline - unfortunately this wasn't my decision. :(
Unions are there to benefit their members. Not really greedy selfish ****s, just doing their job distasteful as it may seem. And I disagree that it will have little effect on management....there's little worse than bad publicity.
I've no idea why I'm playing devils advocate here, I haveno opinion either way.
Hmm, I don't know I agree that unions are there to be supportive to their members, but in this case, I don't understand the point of their arguments and their fuss. Sure they're doing their job, but not really along the lines of actually obtaining a decent result considering the current financial climate, BA's financial state, and furthermore, didn't BA and the unions agree that instead of making recessions earlier in the year/last year that they'd just have a pay freeze, and the union accepted this - why are they being so vitriolic towards the company? Why have they been so back handed in their dealings getting ex-employee votes added to the pot?
I'm not saying you're wrong Pebs, in fact you're entirely right in what you say, however I just think they're really out of touch with it all.
Oh it will affect management, as they have to deal with the mess. And you're bang on about bad publicity, however, how does this help the staff that work for BA? If they lose their jobs or BA needs to downsize significantly, what do they gain from it?
I'm not disagreeing, I'm just completely dumbfounded at their actions.
They seem hell bent on killing BA as a company. The company is struggling as a viable concern in very tough times for the industry. Yet the union thinks it's a good idea to cost BA millions???
They need to wake up and realise reality sucks, people get made redundant when companies can't afford to keep them employed. A few job losses and relatively minor changes will, I predict, become mass redundancies.
A Place of Light
17-12-2009, 01:28
For example, BA air cabin crew get paid nearly double that of the average salary among all airlines, yet they're striking?
I thought that was only true for emplyees who started with the company before 1997? It seems like £20k/year is closer to being the actual annual salary rather than the £29.9k/year figure that BA management released to the media.
Oh it will affect management, as they have to deal with the mess.
Talking of dealing with the mess, I feel sorry for the ground workers in the terminals, they're the poor sods who are going to have to deal face to face with all the irate people with ruined Christmases and such. :confused:
I thought that was only true for emplyees who started with the company before 1997? It seems like £20k/year is closer to being the actual annual salary rather than the £29.9k/year figure that BA management released to the media.
The figures I saw indicate that's still amongst the highest values though, with Virgin on about £14-£15k.
We've got a couple at work using them for the honeymoon flying out the 19th and back the 4th. Though he did say he didn't mind if the strike affected his flight back from NZ, oddly.
Strikes off now isn't it?
http://news.bbc.co.uk/1/hi/business/8418805.stm
Be interesting to see what happens next!
It'll be re-booked for March 6th.
IF they're still in business.
Someone more gloomy than me :-( I hate them but have 4 flights booked for 2010 which I've saved for a long time!
Well lets hope they go out of business after your flights :D
That's a relief - though it could have been fun living on the edge and have to roll out the contingency plans! :D
A Place of Light
20-12-2009, 13:44
The figures I saw indicate that's still amongst the highest values though, with Virgin on about £14-£15k.
Indeed it is, but it demolishes the medias (or managements) attempt to portray them earning what amounts to double the wages of their counterparts working for other airlines, thereby trying to cut the support of the public.
That depends on whether or not you include expenses. If BA's expenses rates are higher (and I've seen media reports that suggest they are), then in practice it may well work out closer to what media/management are saying.
The unions will want to portray the lower amount, and the management the higher. Truth, as usual, probably lies somewhere in the middle.
the benefits were quoted as being £30,000 ish.
A Place of Light
20-12-2009, 14:00
the benefits were quoted as being £30,000 ish.
Really?
I saw a quoted wage figure of £29900, but that's since been corrected to only applying to a select few. Those that began their employment before 1997 for starters.
hmmm, that's probably what I saw then. I think it said that once benefits were taken into account that the wage for cabin crew ranged from £18,000 to £55,000, so it's probably just an average, which is never a good marker.
I thought this was genius though :D
http://i31.photobucket.com/albums/c369/wilko1974/ba.jpg
LOL! Brilliant advert! :D
Von Smallhausen
22-12-2009, 18:54
Are these people stupid?
They are planning on effectively shutting down the company they work for, for 12 days at a busy time of year - a company which is already losing money.
I'm not anti union - I went on marches in support of the miners in the 80s. If people are being treated unfairly then I'm all in favour of industrial action in order to force the employer's hands. From what I have read so far (both here and other places), BA cabin crew are among the best paid and best treated in the industry.
It looks to me like a company suffering losses have cleared out excess staff and tightened their belts in order to remain competitive - action which, whilst regrettable is necessary and justified.
From what I've been reading, much of the blame rests with BASSA (British Airlines Stewards and Stewardesses Association). Apparently, they refused to negotiate with BA over the cost cuts. Hardly the actions of a responsible organisation.
We have a militant leftie on the forums ..... guards ....seize him.
Stan_Lite
22-12-2009, 19:51
We have a militant leftie on the forums ..... guards ....seize him.
On one of the marches I went on in support of the miners, we had a sit down protest in the road in Glasgow. A particularly large Glasgow Polis offered me the choice of moving on or spending "5 minutes in the back of the van with him and his mates". I suddenly decided I had made my point sufficiently and sitting in the road was no longer necessary :D
my step-dad was beaten by 'protesters' during the miners strike. Afraid it stopped me having any sympathy whatsoever when he turned up home from his job black and blue and STILL had to go to work because they were desperate for the resource.
my step-dad was beaten by 'protesters' during the miners strike. Afraid it stopped me having any sympathy whatsoever when he turned up home from his job black and blue and STILL had to go to work because they were desperate for the resource.
That's an aspect to the Union stuff I dislike. First up when the Union goes on strike the Union leader gets paid by the union. So whilst the workers get nowt, the main ringleader stands and preaches about solidarity whilst still being able to put bread on the table. Secondly that those that do strike somehow think that breaking the line is deserving of violence. People can't always afford the luxury of standing up for their principles. It's great if you can, but don't look down on others because they can't, and sure as hell don't beat them up.
he was a copper, Paul, not a miner. Group of them waited for them and ambushed them on the way home. Sadly he was one who actually sympathised with them and tried to keep things civilised and protect the workers.
I know this doesn't actually tell us anything...it is the Daily Mail after all, but just a little reminder to anyone planning a break over Easter...probably best to keep an eye on this and steer well clear of BA if you weren't going to already!
clicky (http://www.dailymail.co.uk/news/article-1244115/Fresh-BA-strike-fears-cabin-crew-hold-new-ballot-walkout.html)
6th March - Heathrow - Melbourne, BA.
Just spent 30 minutes on the phone (and that was just getting through) after confirming travel insurance won't cover it as it's not yet booked (it would had I booked it before). Fortunately, it's a BA flight using a Quantas airplane and Quantas cabin staff - so be phoning at 7am tomorrow for written confirmation and then booking travel insurance.
So not happy with BA right now it's unreal. Still fuming they cancelled my other flight (even if the rebooked once IS a better time) and had the cheek to notify me it was non-changable.
P.S. It's on BBC news too, saw it at lunch, latest one here: http://news.bbc.co.uk/1/hi/business/8465208.stm
Stan_Lite
15-05-2010, 09:38
Thought I'd dredge this one up seeing as the selfish ***ts have decided to go ahead :angry:
My flight home on Thursday has been cancelled because of it and the first flight I can get with KLM is on Saturday. Just what I need - 4 weeks on a manky oil rig, slogging my guts out and then have to hang around the sh*thole that is Cairo for three days because some overpaid trolley dollies are intent on bankrupting their employer.
Still, at least I'm now flying with a decent airline through a decent airport (Schiphol).
These strikes have the potential to cock things up for me too. As usual I'm travelling a lot at the moment and am booked to fly with BA to Milan (eurgh) on Friday but when the strike dates were announced I booked a return flight with Al Italia and I'm glad I did because my flight has been cancelled and Al Italia are now pretty much fully booked.
I'm meant to be using BA again May 22nd and June 4th.
They've said the flight May 22nd is now operating with some kind of reduced service, but I won't find out how or if I'm getting home until I''ve gone.
Good job BA, we look forward to seeing you as the next airline that collapses and hopefully all your striking staff can go get lower paid jobs at other airlines.
From listening to the news it seems that BA has had enough as well. They are talking about hiring planes to cope and (from an outside point of view) certainly seem to have had enough of the union. One step away from them hiring and training new staff... can you have a clause in your contract preventing them from joining the union?
I mean come on..... 5 day strikes?
This is from the telegraph ....
The union is demanding the restoration of free travel perks withdrawn from striking workers during the last stoppage in March, as well as the reinstatement of those who have been sacked for disciplinary reasons.
Seriously? I mean seriously? I hope BA get support because this is just disgusting.
I've actually gone to the unite union website to try and see the other side. Even they have a very wooly video describing the reasons. I thought they would have something like bullet point facts showing the world why they are doing this. From what I gather it's due to staff cuts and the new members are on 20k.
The only reason I use BA is because of T5 at Heathrow. With it being that much closer to the M25 than the other terminals and with the car parking being more convenient I can get to and from the Airport quite a bit quicker and when you waste as much of your life in Airports as I do that becomes important.
Now though I'm going to start using other Airlines, as much as I like being able to get to and from and Airport quickly that's kinda pointless if I can't actually get to where I need to be.
Both sides are stirring ****. Unite demanding the return of perks for striking workers and BA taking Unite to court for even the slightest perceived transgression of strike laws.
Then both sides claim they want talks but don't bother lifting a finger to arrange any. If they put all the effort expended on throwing **** and bluster at each other into working on the issues, we might get somewhere. :angry:
Shame to see our flag carrier go down the toilet, but that's exactly what they deserve. I expressly instructed against using BA when I went on holiday and I don't blame anyone else who does the same - though I can see how that's going to hurt the innocent staff who do get on with their job.
Edit - just seen the Government are getting involved (http://news.bbc.co.uk/1/hi/business/10118143.stm). That's a refreshing change from Sith Lord Mandelson & Co. who liked nothing better than washing their hands of such things. Doubt anything will come of it but still, it's different.
British Airways has won a High Court injunction to stop the latest strikes by its cabin staff.
HA HA HA
Great :D Stick that in yer pipe and smoke it!
I wouldn't celebrate yet, Unite are expected to be back in court tomorrow to attempt and get the decision reversed.
Either way, I'll be taking the Al Italia flight (volcano permitting of course) on Friday rather than the BA flight and in future won't be using BA.
A Place of Light
17-05-2010, 20:27
British Airways has won a High Court injunction to stop the latest strikes by its cabin staff.
HA HA HA
A strike like this has the potential to start the death throes for BA. Protesting is one thing, but doing it like this couldn't be more counter productive.
Volcano forecast looks promising. Colleagues heading off to Sofia (Bulgaria) tomorrow so I checked for them earlier.
As for the BA situation, it's a short-term reprieve. Unite will just keep on balloting until BA run out of injunctions to throw at them. Meanwhile passengers vote with their feet because it becomes impossible to predict what will fly and when. Net result - the jobs Unite think they're defending no longer exist. Hate the term, but nonetheless, epic fail on both sides.
A Place of Light
17-05-2010, 20:33
in future won't be using BA.
I think this is an opinion held by a lot of potential customers, which will do nothing but feed the vicious circle.
They strike, they get their deal then the company has lost so many customers due to the way they conducted their action that it needs fewer staff to operate so the job losses begin.
30 years ago this would've been the norm, but now???
I'm slightly concerned about the ash too; my parents are currently stuck is some huge hotel in the middle of nowhere outside Madrid waiting for another flight after todays got cancelled.
I agree there will be another ballot and eventually it'll go ahead. Unless BA manages to get risk of them by then, either way another great example of a companies employees removing their own jobs (Royal Mail is the other).
Royal Mail workers settled. Of course, they might decide that was a bad idea in two years.
I have a very simplistic view on this sort of thing. It's unskilled work so finding replacement staff isn't going to be hard. Any that strike should get the sack. We would all like our work conditions improved but we're not all about to hold the company and the general public to ransom to get what we want.
BA have - well, at least a few of them. Naturally, the Union spat their dummy over that, too.
Royal Mail workers settled. Of course, they might decide that was a bad idea in two years.
Aye, eventually :) I think a lot of companies found alternatives in the end and I don't image all switched back. Could be wrong, either way royal mail is a dying brand and the only question is... how long.
I agree with Burble, fire the lot of them. Then they'll have the right number of staff and won't need to make any cuts :)
Dymetrie
18-05-2010, 08:56
Unfortunately, sacking members of staff for conducting a legal (if overblown and somewhat unjustified) strike would open BA up to an employment tribunal from every dismissed member of staff, who would win, and ruin the company a lot quicker than this industrial action.
Sucks, doesn't it?
Bob (the Cock) Crow was saying on R2 this afternoon that strikes themselves are not legal, but the balloting process gives them the right not to be penalised for it or something wierd like that!
Unfortunately, sacking members of staff for conducting a legal (if overblown and somewhat unjustified) strike would open BA up to an employment tribunal from every dismissed member of staff, who would win, and ruin the company a lot quicker than this industrial action.
Sucks, doesn't it?
Yeah, I know :( Wondering now though, if they can't get it overturned or even if they can, not all flights were running today because of the strike in affect so can they sack those staff for not turning up to work after the strike was declared illegal?
Should be able to sack people for being :evil:
http://news.bbc.co.uk/1/hi/business/10130274.stm :(
Not unexpected though.
First strike expected to start Monday apparently. Anyone want to guess when I'm due to fly back from Milan? Yep, Monday.
I'm so glad I booked the Al Italia flight.
Ah well, gues this throws my return BA flight into doubt, again.
The BA website very helpfully said they all full details on flights to June 9th but their website only showed data to about May 30th. It's now been updated to say they don't know basically.
I do wonder if anyone there has any idea what they are doing.
And, just to add to the fun, Royal Mail privatisation is back on. Strike!
Still no sympathy for BA staff I'm afraid.
Stan_Lite
21-05-2010, 07:24
BA announce record losses of £420million and Unite still think it's in their members' best interests to strike and lose the company even more money and probably long term business - madness. Do Unite think we're still in the 70s?
I'm extremely glad I booked the Al Italia flight - I got off the plane in Milan this morning and had a text from BA saying that my return flight from Malpensa was cancelled.
Del Lardo
21-05-2010, 16:06
BA announce record losses of £420million and Unite still think it's in their members' best interests to strike and lose the company even more money and probably long term business - madness. Do Unite think we're still in the 70s?
I watched a program about shipping containers (I know how to live my life!) a couple of weeks back on BBC4. The ship yard workers in London & Liverpool were dead against them when they were first introduced as they were a way more efficient way of unloading ships than by doing it by hand. They refused to change to work with them and instead put all their efforts in to strikes. The end result was Felixstowe.
Think that the BA Cabin crew are doing a similar thing, there is now masses more competition in the market not only from budget airlines but from labour markets that simply weren't available 20 years ago. In 20 years time I expect to see a program full of bitter old BA stewardesses (quite a few of them are already there from my recent experiences) complaining about how they were screwed over when if they'd put half as much effort into doing their job or retraining as they had done striking they'd have had a much better life.
BA are being complete tossers about refunding me for my cancelled flight.
When the strikes were initially announced I had already booked a return flight to Milan with them so expecting problems I booked a return flight with Al Italia.
My outbound (LHR-LIN) flight was operating but my inbound (MXP-LHR) on Monday has been cancelled. BA say they won't refund me because my outbound leg operated, nor will they refund me for the inbound leg for some reason.
It seems they would be happy if I had been stuck in Milan and having to pay at great expense, at short notice for an alternative flight home.
It isn't my money, but still, they're kicking their customers in the proverbials right royally.
Curious how the negotiations were stormed - thought Euston Tower was supposed to be a secure site! DWP and apparently some MOD offices there. Think they may be having a security rethink...
And what the hell were "Socialist workers" thinking? How was storming the negotiations going to help anyone at all???
Tysonator
04-06-2010, 13:11
I think BA will not give in to the strikers as this may seem a weak stand. As I believe they need to shed jobs to stay more competative and more importantly give a dividend to share holders !
I was stuck in the US an extra day by BA. After cancelling my flight to the US (May) in December and having to use the one option left, the strikes lead to my one back also being cancelled. Or as expedia put it "a major schedule change". After several days worth of phone calls and the useful options being
a) Going to Philadelphia - I was in Virginia, at my own cost of course
b) Going home via Paris, but the connection time was 1.5 hours and the departing flight left from the other airport in Paris. Customs, luggage, across Paris, re-check in, 1.5 hours?
c) Taking a 10pm flight the day AFTER my 6pm or so flight was meant to leave
Anyway, after a complete lack of offering to reimburse me I contacted them and was told "I would, though, like to consider your claim for your hotel, meal and telephone expenses if any.".
I pointed out that I don't have them any more " I have recently moved house and had to file or shred a lot of paperwork, unfortunately while I have had a look through, I no longer have any receipts from my trip.".
This was this morning's response.
While I appreciate your reasons for asking, I'm afraid I cannot settle your claim without a valid receipts for hotel, meal and telephone expenses if any. So that I can deal quickly with your claim, please send us the receipts at the address mentioned in our previous email and mark our Customer Relations reference number on your next correspondence.
Exactly what part of my email was unclear? I paid MORE for a BA flight to ensure it all went smoothly. My sister has just taken the same outgoing trip and gona via Paris with Air France because it was 2-3 hours longer but £200 cheaper and the time was so much better she has avoided an overnight stay in Seattle.
I grant you she only missed the French strikes by a day, but these days BA seems to strike more than the French.
I'm sorry, but if you lose your receipts you've only got yourself to blame for the lack of reimbursement
I was more after general compensation / (significant) money off a future flight than reimbursement for my food. Giving me a free flight back to Seattle would do wonders for my opinion of BA - assuming it didn't get cancelled.
That said, my main issue wasn't even that. It was the fact that their entire customer service team no longer appears to understand the english language or read an entire email from start to end.
I shouldn't have to feel like cheering out loud when I phone my bank and get someone who speaks English. Even the Orange customer support in Wales isn't too bad :P Maybe this bit of my rant should go into the irrational things that irritate one thread.
Blighter
22-09-2010, 19:05
I'm sorry, but if you lose your receipts you've only got yourself to blame for the lack of reimbursement
This. Always keep receipts for any reimbursement that you are likely to claim back, whether tomorrow or 6 months time.
Same as wanting refunds in a shop - no receipt, no money back.
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