View Full Version : ****ing Banks
Seriously, what is up with them?
I'm just going through a mortgage application and need 3 months bank statements. Fine, totally understand that. But with Natwest I use online banking and, at their request, took up the paperless banking so I don't get any statements from them. Just went in to get some sorted and they charge me £5.00 to get them printed and sent to me.
It's not the £5.00 that's the issue, but they want people to go paperless which no doubt saves them a ton of cash and then when I need them printed they charge me for the privilege.
Thanks a chuffing lot Natwest. I had a whinge in the branch (nicely) and I'll be sending them an email too. I'll also be signing in to my online banking and turning on my paper statements again in case I need them in the future.
Is it not possible to get 3 months worth of statements from online to print out? Halifax used to keep only 3 months up but have now extended it with their new system.
Nope, HSBC want printed statements as I could easily change anything I've downloaded from my online account. I don't have a problem with that at all.
What I have a problem with is Natwest charging me for something I used to get anyway but opted out of by my own good will with their urge to save on paper to save the planet bollocks. I don't have a problem with them saving on paper and saving on postage, both adding up to a considerable sum I would imagine. But then to charge me for the one occasion I want it printed out? They can do one.
I've already had a favourable reply to my complaint and may get a refund on the fee. Either way, I've turned on paper statements again.
LeperousDust
16-06-2011, 16:09
Haha, sounds just about right, it's a sad fact it doesn't surprise me, an email might get you your fiver back but it won't change their ass backward ways...
My fault but was charged £18 for the privilege of going £2 overdrawn whilst at Dee&Daz' wedding t'other weekend, just took it on the chin and haven't even bothered arguing, they know and i know i just can't be bothered right now. Really is the last thing i need to worry about...
Go banks!
Quite normal - they call it a 'copy statement charge'. Even before the FSA clamped down on other fees they had that one.
Hope the complaint gets through. Generally they'll refund one lot of fees every 12 months.
I argue every charge I've ever gotten, and I pretty much always get the money back. If they refuse over the phone I go into the bank with a whole load of b0ll0cks and they end up confused and refunding me :D
That stinks though Jamie, I'm sure you'll get that money back if you kick up a fuss. Shouldn't have to though, it's the principle.
It's like speeding tickets and Virgin/Sky etc. If you don't challenge it, you end up paying top whack. I remember some stat about 65-75% of challengers having their speeding/parking tickets quashed, but very few actually challenge. When you ring cable/Sky, they offer you a package, you say no, you end up far better off. Yesterday they tried to tell us we had to pay £18 for a package, we settled on £4 in the end, and that's with a new phoneline thrown in...
Quite normal - they call it a 'copy statement charge'.
Normal or not, they used to send them out and I did them a favour and saved them money by being happy NOT to receive them. Anyhow, I've turned them back on again now so I'll be getting paper statements back through the post so **** them ;D
Nationwide and Santader were happy with printed online statements in my recent bout of remortgage and taking out a mortgage.
But yes, theiving scum, probably actual cost to them is under £1.
I do like not having paper copies of everything in the post but every now and then when I've had to apply for anything I find myself royally stuffed. Santander were being particularly difficult about it until I TOLD the person who was serving us to watch through the window while I go and print the statements at HSBC across the road. Only then did they accept it. Arses.
LeperousDust
17-06-2011, 14:41
I remember some stat about 65-75% of challengers having their speeding/parking tickets quashed, but very few actually challenge. When you ring cable/Sky, they offer you a package, you say no, you end up far better off. Yesterday they tried to tell us we had to pay £18 for a package, we settled on £4 in the end, and that's with a new phoneline thrown in...
That's total bo*****s here in Edinburgh at least! I've challenged pretty much every parking ticket i've ever had (quite a few) and only ever won one, and that technically involved fraud if were being really picky! ;D
With HSBC i was technically "overdrawn" for 2 days by a few quid, but i was into unauthorised overdraft, i already have an overdraft of 1.25k so no excuses really just piss poor wage and piss poor money management, i hold my hand up :p. It's not fair they charge me but i was well in the wrong i guess, little room for argument anyways. Just take it on the chin and be sensible next time...
That's total bo*****s here in Edinburgh at least! I've challenged pretty much every parking ticket i've ever had (quite a few) and only ever won one, and that technically involved fraud if were being really picky! ;D
With HSBC i was technically "overdrawn" for 2 days by a few quid, but i was into unauthorised overdraft, i already have an overdraft of 1.25k so no excuses really just piss poor wage and piss poor money management, i hold my hand up :p. It's not fair they charge me but i was well in the wrong i guess, little room for argument anyways. Just take it on the chin and be sensible next time...
No, it's not bollocks, I remember doing the research. Back in 2005/6 that was pretty much the case - of course if you were blatantly in the wrong, then you won't win (and we've heard your stories :p)...With t'internet I bet more people appeal now, so it's probably way different.
I still ring up and complain anyway, even when I'm in the wrong. Make something up about trying to transfer online and getting an error message, then only realising later. Never failed yet ;D
Justsomebloke
17-06-2011, 16:14
My Bank charged me 75 quid charges, 3 x 25 quid. I went down there & kicked off (For a change :D) They gimme it back. ;D
I also tried to challenge a speeding ticket eons ago & requested the pic thinking no way would they recognise me, No kin way !!!
The pic turned up & is the best pic ever taken of me & my Ma has it on her Mantlepiece now. ;D
I paid the fine. :p
Kitten, my run rate at the moment (I complain about everything I feel I've been ****ed over on :p) 15 parking fines, 4 bus lane violations, 2 Congest charge fines: 11 parking fines refunded, 3 bus lane violations refunded, 1 Congestion charge refunded. :cool:
People don't complain enough - work the system and stick it to the man! FIGHT THE POWAH!!!!
I rang up and apologised when I made a **** up and went into unauthorised overdraft. Did the same when I missed a credit card payment. Both sets of charges were refunded.
Now if only banks would take the same attitude with their customers. ;D
I don't think banks really want customers at the moment.
Applied to change to the halifax super awesome rewards account weeks ago now. So far I've not heard anything from them. :/
TinkerBell
18-06-2011, 10:31
Joe, I called them up and they changed it straight away, maybe try doing that.
That is shocking Jamie about having to pay for something they requested you stop. *touches wood* I haven't had any problems with banks really :)
Just had a call from customer care apologising and saying I shouldn't have been charged. I can request paper statements twice in a 12 month period free of charge. They're refunding the charge and also sending out two bottles of wine ;D
Looks like my complaint was worded just about right :)
Kitten, my run rate at the moment (I complain about everything I feel I've been ****ed over on :p) 15 parking fines, 4 bus lane violations, 2 Congest charge fines: 11 parking fines refunded, 3 bus lane violations refunded, 1 Congestion charge refunded. :cool:
People don't complain enough - work the system and stick it to the man! FIGHT THE POWAH!!!!
See, I've never paid a parking fine in my life, or a bus lane violation, or a congestion charge, but then I've never recieved fines for any of those things. Maybe it's just a London thing but I've always found that parking where you're supposed to and driving where you're supposed to avoids the need to complain.
SidewinderINC
26-06-2011, 00:48
See, I've never paid a parking fine in my life, or a bus lane violation, or a congestion charge, but then I've never recieved fines for any of those things. Maybe it's just a London thing but I've always found that parking where you're supposed to and driving where you're supposed to avoids the need to complain.
not always black and white unfortunately (thought most of the time it is)...
We had a parking ticket overturned recently.
We parked on our road quite close to the corner and knowing that there are double yellows on the corner checked the rear of the car on parking and all looked clear.
The following morning we were confronted with a parking ticket on the windscreen. As we pulled away we found double yellows underneath the car!
There must have been something in the way as they were painting the double yellows as there were doubles, then a big gap, then doubles again. We thought we were parked in the right place.
vBulletin® v3.7.4, Copyright ©2000-2025, Jelsoft Enterprises Ltd.