Why Viewsonic truly are the best

[killerkebab]

My Viewsonic VP930 is showing some very worrying symptoms. Every now and then when I turn it on, if I am unlucky, I am stuck with green lines going down my screen. The lines only appear on areas which would be grey or black and generally ruin my display.

So I gave Viewsonic a phone call. I got connected to a human adviser within 13 seconds of call (I couldn't believe this), and after 8 minutes I have managed to get them to agree to give me a brand new monitor as soon as they take mine away for me. Needless to say, I wasn't expecting this.

As for why they're the best, it is because this VP930 is quite clearly the best monitor I've ever had (its also the first LCD I've ever had, but hey :p)

[Haly]

I've had good experiences with Viewsonic. When I bought my 17" Viewsonic it arrived DOA, and overclockers wouldn't take it back and told me to contact Viewsonic.
Viewsonic were very fast at answering phones, and although it took a while to get a replacement, it was understandable because it was an old model that they had to transfer from somewhere in the Netherlands iirc. But I was impressed at how fast they answered phones and how efficient the courier they used was.

[Stan_Lite]

I have one of those. You're right it is a cracking monitor :) - and good after sales service too by the sound of it.

Stan :)

[killerkebab]

Well if they hadn't already convinced me they were the greatest, they just have now. The new monitor arrived a whole four days early, to top it off :D

[Haly]

Nice one :)

[Kell_ee001]

\o/ :D

[killerkebab]

Spoken too soon? My refurb is having exactly the same symptoms :(

Thing is now I'm off to uni and I really need this screen for my computer... compounded with the fact I can't afford a new one now that I don't work any more.

WHAT THE HELL :(

[Haly]

Ack :(
The one I mentioned earlier in the thread died since this thread but they replaced it with a newer, much better model, however that did take a couple of weeks :(
I was lucky and had spare monitors about though so it was just an irritatant for me.

[killerkebab]

Right I fixed it by pushing the AC power cord in harder because I thought power wasn't going in properly (since only certain colours mess up) so I am thinking the monitor got a bit of a shunt somewhere and some contacts are maybe loose? I am afraid to take a screwdriver to it in case I totally kill it and they refuse to replace it - I don't know where I stand with regards to this.

It works correctly for now, the particular colour (a dark-ish red/maroon) only looks wrong if you bring your eyes to within an inch of the screen, but if it gets worse I don't know what to do. It isn't like they can send a refurb to university halls, is it?

[kaiowas]

Spoken too soon? My refurb is having exactly the same symptoms :(

Thing is now I'm off to uni and I really need this screen for my computer... compounded with the fact I can't afford a new one now that I don't work any more.

WHAT THE HELL :(

I assume you've confirmed that it's the screen(s) at fault and not your gfx card?

[Joe 90]

http://www.viewsoniceurope.com/UK/Products/LCDProf/VP930.htm
wtf
"works with vista"
if a monitor didn't work with vista i'd be seriously worried!


nice monitor btw :)

[killerkebab]

I assume you've confirmed that it's the screen(s) at fault and not your gfx card?Same problem as before. I've had both screens for a while - the first one took a year to show symptoms, the second (this current refurb) I've had for the past five or six months. I've tried different PCs, different inputs, even different AC cables.

I think much like the X360, something in the screen is loose or a bit iffy and after a long time can go slightly wrong. Not enough to bork the screen, but enough to annoy the end user.

It appears to be fine for now, I'll see how it is after a week or so before I do anything about it.

[Mark]

My 20in Viewsonic sometimes had colour issues but a lot of that was down to the VGA connector which occasionally needed a poke. I could have requested warranty service as it's still under warranty but decided I'd like an upgrade anyway.

[Haly]

Mine had problems with the power dying every now and then, gradually got increasingly worse. It did have to deal with regular car trips between Stafford and Swansea though so I think it got bashed during one of the trips.
Got it replaced ok at least.

[killerkebab]

I don't know what to think if I'm honest. On the one hand I could just about worship this screen, it really is that good.

On the other, two screens with the same glitch in less than 2 years? :(

[killerkebab]

Cancel that, the screen is ruined. These lines over certain colours are just not going away. Last screen it was green lines wherever the colour was black. Now I seem to get purple lines on certain shades of grey, such as the one our posts appear on :(

Do you think they'll send a refurb to university halls?

[Mark]

Did you try an 'auto image adjust'? I'd occasionally get lines over grey areas and letting the monitor adjust itself would sort them out.