View Full Version : B********
Dymetrie
31-10-2007, 19:46
So here was me, sat down happily watching this week's episode of Heroes... Kate gets home, bimbles about a bit downstairs then comes up here and says "Erm... the TV's not working...."
So I go and have a look at the V-Box, reset it a few times, reconnect all the connections, it still doesn't work....
I call virginmedia.
Impressively I get straight through and chat to a nice lass who is as befuddled as I am, allegedly the code the box is throwing up means that my broadband should also be fuxxored.
"Is your broadband working ok?" she asks
"It's working, it's crap but it's working" I reply.
Which gets a giggle from her. Obviously she's using VM Broadband as well :p
Anyway, after some more chatting and going through possibilities she gives me options of when they can send an engineer out.
Earliest (when there'll be someone at home) is Monday evening.
Balls.
I've asked to be put on the cancellation list so we might manage to get it fixed sooner, but my original statement stands.
Balls.
They've done some gubbinz to the line which'll take about an hour to do anything. This means one of three things.
1) No change.
2) It'll work again.
3) It'll knock out phone and broadband as well.
If it's 3 then I'll definitely be cancelling when the contract comes up again. I'm already pissed off enough about getting an average of <1mb on a 20mb connection (which we're paying a shedload for as well), and despite them promising to send out an engineer to look into it a while ago (over a month), there's been little to no improvement.
/calm rant
I hate to differ but there has been a significant improvement on the broadband. Still no where near 20Mb, but the latency has dropped significantly, the number of dropped packets is now virtually nill and most evenings we're seeing 4Mb. But still, it is kinda crap and I am getting steadily more pissed off with VM
Dymetrie
31-10-2007, 19:51
I hate to differ but there has been a significant improvement on the broadband. Still no where near 20Mb, but the latency has dropped significantly, the number of dropped packets is now virtually nill and most evenings we're seeing 4Mb. But still, it is kinda crap and I am getting steadily more pissed off with VM
Quiet, nerd :p
We're not nerds. :p
**** happens, but I can comprehend your frustration. Good luck with getting it fixed.
Dymetrie
31-10-2007, 20:31
Just reset the V-Box....
TV no worky still :(
BB still works though :)
Tysonator
02-11-2007, 22:29
I use Pipex for Broad Band, works fine. I pay for 5mb anf get any thing between 5.2 - 5.8mb
Dymetrie
05-11-2007, 18:32
Dear Sir,
I have just had an engineer visit to fix my Digital TV service (ref# *******). The problem was quickly and simply resolved, however the nature of the problem was somewhat concerning.
It seems that Virgin Media Services had been installed at my neighbour's house (**********), however, rather than utilising the street conduit for that property the engineer who conducted the installation merely used the conduit for my property instead.
Both myself and your engineer were stunned that this had been done, the engineer who visited me this evening stated that a 3 way splitter could have been installed to pipe the connection into the house next door, but this was not done either.
Obviously I am glad that my service has now been re-connected but am very concerned at how it was lost in the first place and I would appreciate it if you could look into this matter (as no doubt my neighbour's service will now be disrupted) and reply to me about how the matter is to finally be resolved.
I hope you can understand that I am dissapointed at what has occured, especially considering that I have been without TV services since Thursday last week (1st November).
I look forward to your reply.
Regards
A Somewhat Irate Dymetrie
So I can look forward to losing my TV again in another 5 days once the neighbours have lodged a call regarding their digital TV and it getting cut off :s
Dymetrie
18-11-2007, 14:14
Had a call from a nice lad at VM this afternoon.
He was very apologetic about the situation (I was very polite), and he gave me a goodwill credit for the inconvenience.
So not paying for TV or Phone this month :)
I should bloody well think so given all the crap you've had out of them recently.
Dymetrie
25-11-2007, 01:06
Thanks to some marvelous geek work by jarp I have an engineer coming round on friday (just) afternoon to try and sort the ****e broadband problem out...
Bets as to whether he knows more than me?
Bets as to whether he knows more than me?
He will do about the connectivity end of things, given you wouldn't know how to fix a low receive power level if it came up and bit you in the arse :p
So I go and have a look at the V-Box, reset it a few times, reconnect all the connections, it still doesn't work....
Please tell me it's seriously called a "V-Box" that would make my day.
Dymetrie
05-12-2007, 17:10
He will do about the connectivity end of things, given you wouldn't know how to fix a low receive power level if it came up and bit you in the arse :p
Well considering what happened when he did turn up last Friday (change modem, reconnect, ask me to navigate to google to test the speed.... Erm.... WTF?) then I believe I won that round :p
Anyway... The saga continues...
After numptyboy last Friday Jarp organised for another engineer to come out today (betwixt 4pm and 7pm) and actually look at the power receive level (which is the problem).
Due to fork ups at Jarp's office then he can't get home in time so I opt to leave early to be home to greet the engineer. I have a sheet of instructions from Jarp and have the shotgun tastefully slung across my back...
Five to four and the phone rings.
****ing ****s :angry:
Allegedly it's a problem with the 20meg service in the entire E10/E11 area (only the 20meg service? :huh:) which is being looked into and will be fixed in the next seven to ten days.
Bull****
When I mentioned that the service had been crap since we upgraded he backtracked saying:
Uh...? Yeah..? well it's been a problem in that area for the last (frantically looks at notes about my account), er, three months
*sigh*
Dymetrie
17-12-2007, 23:10
Web dead... Phoenix sleeping... Posting from phone... *swears*
Web dead... Phoenix sleeping... Posting from phone... *swears*
Just seen a thread on ocuk. Everyone on virgin got their connection dropped for some reason
SidewinderINC
17-12-2007, 23:17
Same thread on SPS too :p
Yup - nationwide outage. Nice. Should be OK now though.
Yup, mine's just come back up.
http://www.cableforum.co.uk/board/12/33625681-broadband-down-technical-support-no-answer.html
http://status-cable.virginmedia.com/vmstatus/serviceissue.do;jsessionid=BC2EE52BC0F1FA08B41774D 89BC0A732.jsps304p:28009?ticket=616024
'nuff said. Looks like the whole lot collapsed - VOD, phone, broadband, etc. Seems to have been bad around these parts.
TV didn't here which was the main thing for me at the time :D
Dymetrie
18-12-2007, 07:34
TV didn't here which was the main thing for me at the time :D
Aye, went downstairs where Kate was on the lappy and said the web had died... SHe looked up from her game of patience and said "The TV works, all is ok." :p
http://news.bbc.co.uk/1/hi/technology/7149931.stm
Read: "we ****ed up and we have no idea what we did, so expect it to happen again."
I had uptime of 1,200 hours straight before the line reset last night. That's pretty much unheard of in PlusNet-land. Have they passed their penchant for disaster on to VM, or is this just a transient 'blip'? ;D
Dymetrie
22-02-2008, 09:04
Yesterday at about lunchtime I lost connection to my home machine via VNC.
Somewhat annoying but has happened before and is usually either the modem or the router crashing.
Get home to find the modem having a fit (ethernet light on, sync light flashing like a nonce on Hampstead heath), so I sigh and reset it. Same thing. reset it again. Same thing.
So I grab the trusty VM phone and call 150, run through the menus and find, once again, that to talk about broadband issues then you have to call a premium rate number (10p connect, 25p per minute... Refunded if it's the fault of VM).
Fair enough, thinks I, and call up...
The first 30 seconds of the call is the operator telling me the same thing (unimpressed). We get to talking about the problem and the operator gets me to reset the box (I oblige her knowing that the call WILL be refunded as it is the fault of VM) which gets the same result.
Anyhoo, I love the time slots for when they can send an engineer round (albeit to probably just change the modem...).
8-12... erm... at work mebbe?
1-4... erm... at work mebbe?
4-7... erm... who gets home from work by four?
Quick call to my boss and I'm finishing at three today so I can be home in time to answer the door to the engineer (we get charged a tenner if there's no one there to let answer the door... which seems pretty fair) who will hopefully be able to fix the problem.
I'm guessing that the problem is either the modem b0rking, or something going awry with my conduit from the street and interference from the neighbours again (TV and phone working fine though)...
Anyhoo, not really meant to be using t'internet at work so I best cheese it!
Dymetrie
22-02-2008, 20:01
And we're back....
Had the same muppet of an engy as before (the one who asked me to navigate to google to test the speed of the connection :rolleyes:), then a proper engy who fixed the problem which was actually at the junction box...
Seems a bit nippier than it was, and speedtest agrees...
Speed Down 6448.97 Kbps ( 6.3 Mbps )
Speed Up 716.64 Kbps ( 0.7 Mbps )
That's a good speed for a Friday evening :p
LeperousDust
22-02-2008, 20:27
You've had some bad luck with VM, how have i missed out so far? Apart from our phone deciding it wasn't going to work (how do you cal 150 for free then hey :p) which was sorted out with an engy in 2 seconds, we've had squat all else happen!
Dymetrie
22-02-2008, 20:30
You've had some bad luck with VM, how have i missed out so far?
Year before last when I was in a Telewest area then I had one problem...
And that was when there was a fire at docklands where all the servers are...
Now I'm in an NTL area it's all turned to ****
:(
LeperousDust
23-02-2008, 01:45
Ahhhh, yeah i see the theme too :p
At home were Telewest, and i can only assume up here we are too (although VM had already rebranded everything by the time i moved here).
God speed the 50Mb roll-out and the transferral of us XL package people onto a separate network infrastructure :)
I was with Virgin for about 3 weeks, but cancelled it when I was syncing at about 512/100 on a "20MB" line, and then finding out that I had to call an 0906 for techsupport. Now with Be, and they're about a billion times better for us!
Hope you manage to get your stuff sorted, but I gave up with Virgin before I got too far into the contract because I couldn't be bothered with stuff like this that you're going through!
Here we go again.
Internet connection has been dead since about 8:10 this morning. Really not a good week for this as I'm on call and need 'net access. I'm hoping this week stays quiet because doing on-call using my orange mobile phone to connect to t'web will be painful.
Virgin can't get an engineer out to us until Saturday either.
So thats twice in less than two months - hope you are going to kick up one hellova fuss - I'd be expecting refunds for down time at the very least
Is this a good time to mention my set top box died Sunday night so my Mum phoned Monday expecting a good week or more till someone showed up....they arrived 6pm with a brand new set top box just in time for me to come home from work :D
Amazing what a difference in area can do to the service :/
LeperousDust
12-03-2008, 23:12
Merseyside was under Telewest up until the VM takeover.
I know, we've (well my rents) been with them for 10+ years now...
Dymetrie
13-03-2008, 09:00
Is this a good time to mention my set top box died Sunday night so my Mum phoned Monday expecting a good week or more till someone showed up....they arrived 6pm with a brand new set top box just in time for me to come home from work :D
Amazing what a difference in area can do to the service :/
I hate you :angry:
So thats twice in less than two months - hope you are going to kick up one hellova fuss - I'd be expecting refunds for down time at the very least
Last time was 21st February and it was fixed on the 22nd February...
Twice in less than a month and it's the same problem which they 'fixed' last time.
I am unimpressed, need to look into alternatives for when we move, anyone got any suggestions?
I'll be looking to see what Orange can sort out broadband wise, not looking forward to caps though.
For TV then is there any alternative other than Sky? We can't really get a dish put up as we're only renting, and not sure how long we'll be renting, so unless there's one in place then there's no point. Also we'll only be getting a 6 month lease to start with and most places want you signed up for a year don't they?
It may well be that I'll stay with Virgin though. We'll be moving to a slightly different area so it might be better service there (my brother lives just a few miles away and has had no problems with his Virgin services), plus me and Kate both like the On Demand options that Virgin offer.
Dymetrie
15-03-2008, 14:35
I can haz internet back?
I'll be looking to see what Orange can sort out broadband wise
Don't even expend the effort looking at their website.
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