View Full Version : So... what's the process these days for sending a 360 back to MS?
Release day machine finally gave up the ghost with three red sectors flashing. :( As I understand it, the three year warranty should have me covered up until this December so I need to get MS to collect this one. Do I need to send my HD back too?
Booooo! :(
Not been through this but Davey and Creature deffo have. MB might have done it too so sure one of them will be able to give you the lowdown :)
I did it, no problem - Phone them, give them the serial number and they'll go through it all with you. You package it up, they collect it, they fix it, they send it back. It was painless for me.
All you send back is the main box, you keep the HD and all your accessories.
Had the same experience as Feek :) The number is 0800 587 1102
Cool, will give them a ring at the weekend. :)
What Feek said :) Mine took exactly 2 weeks to come back. That was in February iirc.
Damn! It started working again! Do you reckon it's still worth sending off, even if they receive it and it works? It happened once about a month ago but a restart sorted it out. This time I tried restarting about fifteen times before I started the thread... thought I'd give it one last go before bed and it fired up. :/
FakeSnake
29-03-2008, 00:25
i have had the same .. got mine back 2 weeks ago.
before you send it.. make sure there is not a game in the drive :D
I left forza2 in there (like a muppet!) but to be fair they send me a full new copy!
FakeSnake
29-03-2008, 00:25
Damn! It started working again! Do you reckon it's still worth sending off, even if they receive it and it works? It happened once about a month ago but a restart sorted it out. This time I tried restarting about fifteen times before I started the thread... thought I'd give it one last go before bed and it fired up. :/
mine did that for about a week.. then RROD completely
just sort it now :D
I'd get it sorted asap. It'll only die on GTA4 release day or something equally as annoying :p
On a side note are people using the standard 3 year warranty or did you take out the extra protection 360 service contract?
Thanks :) Just want to make sure mines covered in case it breaks. :)
I just used the 3 year warranty. Didn't pay for the extra protection.
Del Lardo
29-03-2008, 19:25
Anyone know how long they're taking at the moment? Need to send mine back for the 4th time :angry:
Going on ebay when MS have finished with it. Great platform but I'm fed up with **** quality hardware :(
Davey_Pitch
30-03-2008, 03:04
About 2-3 weeks I think :)
2 weeks is how long mine took in February :)
FakeSnake
31-03-2008, 08:44
10 days for mine (including the weekend!)
but I was told by MS it would be about 2 weeks.
Spoke to a very camp man at Microsoft on Sunday and UPS have already been today to collect the unit! He obviously liked the cut of my jib.
Condemned 2 arrives at the end of the week, but I sense at least one weekend of just sitting and reading the manual. :( Gives me a chance to get some emergency pants on standby though I guess.
Status has changed to 'device received at service centre' (even though I know it arrived two days ago...), so seems very likely I'll have it back one day next week. All in all it's a pretty slick service, but I guess they've had the practice!
Unf unf unf! Got the console back today - mobo and DVD drive were both defective apparantly. It doesn't sound like 'my' Xbox any more because of the new drive, if you know what I mean!
Glad you've got it back :D
Noooooo :( Did GH3 break it?
It broke mine at Christmas :/
I guess it must have! though that last disc was quantum leap DVD ;)
leowyatt
09-09-2008, 19:17
I guess it must have! though that last disc was quantum leap DVD ;)
It must have completed it's mission then ;D
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