View Full Version : Complaints, Compliments and general feedback
They refund double the difference if they make a mistake. Unfortunately the only thing I've ever noticed it on was a pack of ham!
Knipples
26-07-2011, 22:16
God bless complaining
So i've got one of those credit cards where you get points every month that you can then redeem for vouchers, and I wanted to get some currys vouchers, so I can pay for the rest of the kindle I want to buy, that I have funded with selling my old ipod on the bay.
I've been trying to sort this out for 2 weeks now, and rang the credit card company again tonight because they hadn't got back to me. I wanted to buy vouchers worth £35 but was short on points by like 25. They wouldn't let me top it up with cash which I was already annoyed about, and when I rang tonight to ask when I could expect a call back I noticed whilst on hold that I had more than enough points according to June's statement and so queried this when I got through.
Man says well after 36 months (i've been saving these points a long time) the points expire and so you lost 1400 points as of the 1st of July. (I needed 7000 to get my vouchers, but now was short) I said that I didn't know they expired, and that surely the month before they are going to expire someone should let the customer know. I then ask to speak to a manager.
Manager comes on the phone, I explain it all again and say i'm really not happy, loyal customer, spent thousands of pounds, always pay my bill on time, had a loan with them years back blah blah. He tries the "you should have read the terms and conditions" and I was very polite but just said "who actually reads through all the t&c's and that surely a polite reminder that the points are about to expire would be a nice thing to do for customers. Lay it on thick that I have been saving them to buy a kindle blah blah.
He agrees to sort me out with the £35 worth of vouchers, and also adds a £10 credit to my account for the remaining "lost" points.
Result :D One 3G kindle coming up (when the vouchers turn up in the post)
Stan_Lite
12-08-2011, 11:45
Placed an order the other day with Jing Tea (http://jingtea.com/). The order arrived the next day - less than 24 hours after I placed the order.
Got an email from them this morning:
Thank you for your recent order with us. On 28th July we moved our warehouse to a new location. Despite performing all the preparation that we could for a smooth handover, we have been made aware by customers that deliveries of orders placed in the last two weeks have been delayed in some cases.
We would like to apologise for any delays you have experienced by offering you free delivery on your next order with us. Simply enter this code - **** - on the order summary page of the website for the offer to take effect. Wherever possible we have also refunded delivery charges for courier deliveries which did not arrive on time.
I thought it was a nice gesture to apply the discount to all customers especially since not all customers had problems :)
Got to give a big thumbs up to Staples. Back in 2008 I bought a Shredder for £50 and it died in 2009. These apparently came with a lifetime guarantee. I put the receipt in a box with my other guarantees and the shredder died (of old age near enough) today.
So I went back to Staples today and they took the old one back and I got £50 off a new one \o/ Bonza!
Went to a BB'ing show yesterday in Stratford upon Avon and parked up in the NCP across the road. Main sign said closing was at 5.30pm which was too early for the end of the show but another temporary sign said 8.00pm closing. We checked with the lad in the kiosk and he confirmed it was 8.00pm closing. Later on in the day rumours started going around that the car park was closing at 5.30pm. After the end of one class I told Sinead I was going out for a fight with NCP and she just said "OK" :confused: ;D
I got over there and the lad said he'd had a call from his boss and it was closing at 5.30pm ::/: He was really apologetic and said his boss was a bit of a :toss: ;D
Anyhow, a few mildly heated phone calls to NCP customer care and all was sorted. NCP made sure the car park stayed open late enough for the show and all was well in Stratford upon Avon land.
We take too much crap from these big companies sometimes. I could have just tried to shift the car somewhere else but what about all the people at the show who didn't know about the change in closing times? Screw that. I did my bit :)
Did you quidco the ncp?
And well done :D Did telling them a load of bodybuilders would manually re-open the car park help in their decision? ;)
Why is it some cyclists think that using the excuse of it's a Sunday morning is acceptable for jumping a red light and causing us in a car to have to brake to avoid him at a junction. Then trying to intimidate us when we pulled him up a little down to road to tell him off and trying to look big by standing on the kerb arguing that the cycle lane is at the junction then not knowing what to say when i pointed it out to him the lane doesn't cover the junction.
While out the car he tries the are you being abusive routine and goes round to take the number plate into his head, as if that will intimidate anyone as the police will tell him to behave and get back to the tour de ****er in his attempt to look like Lance Armstrong. Rules of the road are for everyone and not to be broken by any idiot trying to use it is Sunday morning as an excuse, i am sure the police if he tried that line with them would have been as impressed as i was. I am sure if anyone in a car tried that line if caught by the police would soon find out as well.
Anyone else had negative dealings with Vodafone?
Had 2 phones on contract with them until June and July this year. I contacted them when June phone was out of contract and asked them to cancel and port number to Virgin (which they did, with many mess ups and fuss! ) at the same time also told them I wanted to cancel my July phone as the contracted ended.
All good and sorted. Already had new Blackberry so transported numbers over to it and didn't use Vodafone phones again. Waited until Julys payment had come out to cover all bills and then cancelled direct debit. June phone had already ported (therefore not on vodafone on that number anymore) and within 4 weeks July phone was showing as inactive SIM also.
Finished. Or so I thought. Until today. When I receive a bill for £93. No break down of bill, apparently I just owe £93!
Now, both monthly bills together only came to £40, so this is a surprise!
Got through to call centre (not British, what a surprise) to be told they would 'waive my early cancellation fee'. Considering I didn't actually owe a cancellation fee I thought that was rather good of them!
I also apparently owe £54 for calls made in July off the July phone. Odd since it hasn't been used since 28th June, as my call records on handset show!
I have demanded a broken down bill as I refuse to pay for something that they haven't even explained or showed I used. When this arrives if it says I still owe £54 for calls I'll be asking for an itemised bill for each call.
Vodafone - theiving gits!
On the upside, I highly recommend CNG energy for business! Lovely british call centre with staff who actually bloody know what they're talking about!
Nothing surprises me about Vodafone - too busy bigging themselves up to worry about mere customers. They've now plastered 'home of Vodafone' signs all over the local train station. Gee, thanks!
In other news, so far it looks like my 3rd Virgin call-out might have done the trick. But then I said that after the 2nd. Engineer checked my wiring again and disconnected the wires I'd had doubts about from the day it was all installed. Surprise, surprise, the signal I'm getting is showing as about 4x better than it was. Fingers crossed!
Compliments to the technician. Has been very helpful and he remembered this was his third call-out (well, actually, he thinks fourth, and might even be right).
I have written letters to the letting agency, my landlord and my insurance company, all recorded delivery to cover all bases.
I won't be paying rent (certainly not full rent) this month, and will be expecting the Landlady to cover the excess of my contents insurance.
This is going to be interesting...
Dymetrie
30-09-2011, 19:45
This morning I had a look at what O2 rewards I could get, turns out I could renew my home broadband to a higher speed, higher price package and get six months free.
Rang up O2 and spoke to a friendly lass who advised me to stay on my current package as it's discontinued but is properly unlimited (not even a FUP) and has no traffic shaping. She then said she'd give me six months free on it anyway.
Hurrah :D
I was just about to say, as i was halfway through your post, nooooo stay on the old package the new ones are cack! :p
LeperousDust
01-10-2011, 15:23
Managed to get a new Flylite bag by just emailing the owner, new bag sent out straight away first class, amazing service!
Just got two free cinema tickets from cineworld for sitting through a film with the worst amp hum i've ever heard in a cinema (can't believe no one else complained!).
Best of all (and saddest most likely) i sent a large email to our head office in london about the state of our staff meals and how i know we don't expect them, but if they were to give us something at least rotate, or choose sensible things (cant be bothereed with detail here there is FAR too much). Low and behold staff menu's have changed for the better! :D
Trying to get Berghaus to give me a new 24/7 bag after mine just fell to pieces, zips falling off, pockets giving away at lining, it's pathetic really, and i'm only using it to commute! But they appear to be shrugging me off, which is no worry really as i'd already bought a new Mountain Warehouse branded bag which is holding up MUCH better!
Not being able to buy a reduced chocolate bar because it was best before end 09/11. Seriously? I nearly bloody got it too, I had it in the bag and everything then she asked for it back! I didn't say anything to the checkout lady as after all it's not up to her. I am assuming it's either a legal requirement or store policy (Co-op).... but either way it's stupid. Chocolate only one day past its best before date?
I'm more annoyed that they didn't have any non out of date ones for sale :/
Use to be a £5k fine per item for selling a product out of date when I worked at woolies.
LeperousDust
02-10-2011, 01:19
I always used to nab things at 10p that were going off that night in the co-op over the road just before they were shutting up shop. I'd be there proper student; with a basket FULL of items just costing £2 ;D Got to know he staff quite well there :D
TinkerBell
09-10-2011, 21:18
Very painful process which started on the 20th of June which has only been sorted out today!
I ordered two pairs of prescription glasses on exclusive eyes website and I had a really quick delivery of just one week for the first pair of glasses and they are great, the second pair I had to wait until the 5th of August for them to finally be delivered. This was after many emails asking where they were and why they hadn't arrived. On the website it clearly states that the glasses would take 5 working days to be delivered for single vision glasses. So as you can imagine I was pretty annoyed.
I then had a phone conversation with a "manager" who was quite frankly rude, and didn't see why I was so annoyed, she refused to give me any kind of refund because they had been delivered! Even if it did take a month and a half.
So I sent another email and they agreed to send me a 20% refund on the total cost of the glasses processed within 5-6 working days, this was on the 10th of August.
I have had to send 6 more emails since that point as I had not received any refund, each time they said they would try again. Finally today I got the refund!! Absolute madness.
So with Quidco and the refund I have only spent £105 on two pairs of designer glasses.
My experience of booking a group booking for 24 people for 3 nights at the Anwaj Rotuna Hotel, Dubai. :)
RAGE!!!
Dear Analyn,
A) My original query was for 3 nights and I was quoted incorrectly by Lourdes for 2 nights... as far as I was concerned the price quoted was for 3 nights. The booking said 13th – 15th October – in the UK that means 13th, 14th, 15th = 3 nights - as clearly stated on my email (this was attached). Luckily I queried this before the group set off.
B) Then I get emailed two options:
“1) amend their arrival date on the 14.10.11 early in the morning however as I have mentioned on my previous mail that it will be subject to the availability and breakfast will be chargeable
2) amend their check-out date on the 16.10.11 but the guests has to settle the 15th night charges.”
So I opt for option 1 and am then told:
“At this state, let’s stick on the original reservation from the 13th Oct which was mentioned in the contract so they will have the room once they arrived early in the morning as we won’t be able to confirmed the early check-in and we can extend their stay on the 15th night however it will be on their own account as we had rejected most of the bookings supposedly arrival on the 13th October 2011 just to secure your group.”
So I am given two options – of which I choose one, which is then refused ??? This is very poor business acumen and no way to treat a paying client – you cannot offer a client two options and then change your mind on the one that has been chosen?!
C) Then I am told that we may not be able to check in at 8am on arrival due to availability where in an earlier email you state:
“we had rejected most of the bookings supposedly arrival on the 13th October 2011 just to secure your group”
Therefore the rooms should be available for us to check in to??
D) Then I am informed that:
“it is clearly mentioned on the contract that 100% cancellation charges is applicable if the booking is cancelled or amended on or between October 1 and October 13,2011.”
I would have hoped that after all of the problems that a simple clause like this would not have even be raised.
So after an intial mistake by an employee of the Amwaj Rotana Hotel, – not my mistake at all – my company is being penalised.
I cannot believe how uncompromising, unaccommodating and inflexible your company has been with our booking when, if your colleague had initially correctly quoted us for 3 nights we would not be in this position.
Unfortunately I will be reconsidering my options next time I have a group booking such as this or if people ask for recommendations of hotels to stay at in Dubai.
I am shocked that you cannot be more accommodating with your business partners.
Regards,
BB x
I haven't pressed the send button yet.... I still have the rage and there is far too many "!" and "?" GRRRRRR!
My experience of booking a group booking for 24 people for 3 nights at the Anwaj Rotuna Hotel, Dubai. :)
RAGE!!!
Dear Analyn,
A) My original query was for 3 nights and I was quoted incorrectly by Lourdes for 2 nights... as far as I was concerned the price quoted was for 2 nights. The booking said 13th – 15th October – in the UK that means 13th, 14th, 15th = 3 nights - as clearly stated on my email (this was attached). Luckily I queried this before the group set off.
B) Then I get emailed two options:
“1) amend their arrival date on the 14.10.11 early in the morning however as I have mentioned on my previous mail that it will be subject to the availability and breakfast will be chargeable
2) amend their check-out date on the 16.10.11 but the guests has to settle the 15th night charges.”
So I opt for option 1 and am then told:
“At this state, let’s stick on the original reservation from the 13th Oct which was mentioned in the contract so they will have the room once they arrived early in the morning as we won’t be able to confirmed the early check-in and we can extend their stay on the 15th night however it will be on their own account as we had rejected most of the bookings supposedly arrival on the 13th October 2011 just to secure your group.”
So I am given two options – of which I choose one, which is then refused ??? This is very poor business acumen and no way to treat a paying client – you cannot offer a client two options and then change your mind on the one that has been chosen?!
C) Then I am told that we may not be able to check in at 8am on arrival due to availability where in an earlier email you state:
“we had rejected most of the bookings supposedly arrival on the 13th October 2011 just to secure your group”
Therefore the rooms should be available for us to check in to??
D) Then I am informed that:
“it is clearly mentioned on the contract that 100% cancellation charges is applicable if the booking is cancelled or amended on or between October 1 and October 13,2011.”
I would have hoped that after all of the problems that a simple clause like this would not have even be raised.
So after an intial mistake by an employee of the Amwaj Rotana Hotel, – not my mistake at all – my company is being penalised.
I cannot believe how uncompromising, unaccommodating and inflexible your company has been with our booking when, if your colleague had initially correctly quoted us for 3 nights we would not be in this position.
Unfortunately I will be reconsidering my options next time I have a group booking such as this or if people ask for recommendations of hotels to stay at in Dubai.
I am shocked that you cannot be more accommodating with your business partners.
Regards,
BB x
I haven't pressed the send button yet.... I still have the rage and there is far too many "!" and "?" GRRRRRR!
Ggrrrrrrr ~ frustrating! Although in para 1, Did you mean 'as far as I am concerned, the price quoted was for 3 nights?' You said 2. x
I would think that 13~15th was 2 nights, checking out on the 15th, but if you said what you wanted in the email attached then there is no excuse, it's just sloppy.
Yeah sorry 3 nights was in my initial enquiry.
All of the other bookings I have done have been inclusive!!!
RAGE!
BB x
They haven't met Bananaman... aka my Dir... yet!
:/
BB x
Oh more complaining from me :(
The Hen Do - although it was AMAZING!!! (Largely down to my 1337 organisationing and the fact that the girls were all brill, went along with everything and chipped in when needed). However there was this - below - for those who do not know, Shereen and Nats (the hen) have parted their ways so we wanted to exclude any references to Shereen in the booking.
Dear Jo,
Spa-rty event : Saturday 15th October 2011
I thought you would like some feedback on our experience so have attached the below along with a few pictures. I welcome any comments or suggestions you may have in response.
Hotel Arrival:
* 2 people in our party were given the welcome drinks vouchers on arrival. Reception should have been briefed by UKGT to give the vouchers to the Lead person, myself. The hotel had to reprint the vouchers as they had Shereen's name on them, the previous party leader who was no longer part of our group – clearly it was not communicated to the hotel that I was the new party leader.
Spa-rty Room:
* We were told that the spa-rty was from 10am – 1pm. We were told on the day by the Therapists, that we needed to be out of the room by 12.30 in order for them to set up for the next hen do. As you know we had decorated the room with balloons and posters. We therefore needed some clearing up time, so not only was this cutting into our party time, but inconvenient for us all to move to another room. To add injury to insult, we were hurried out of the second room because it took some time to settle people into the new room, and so we were rudely told by Brad that we had to move, before we had finished our party tasks.
* In the move one of the girl’s cameras was mislaid – the camera was mislaid was owing to be ushered out in a rush - had we not been ushered out of the room in such a hurry, this would not have happened.
* While we were moving, Brad – the event co-ordinator took all of our unfinished fondue and wine and was going to clear it away.
* We were told that the Chocolate Fountain was not available for our party – but it turned up for the other spa-rty in the afternoon.
* We were told to keep the noise down when we were moved to another room – were we supposed to sit in silence? Eventually Brad, brought the duty event manager up because the other hen party had complained about the noise. Their party started at 1pm and this was about 1.20pm. We were asked to leave – even though our party had been disrupted – I told the manager (didn’t catch her name) that we would be leaving at 1.30 in any case and Brad responded: “Make sure it happens!” before turning on his heel. That is no way to you speak to a guest of your hotel – there are more effective ways of dealing with the situation without blatant rudeness.
* There was no changeover period – you cannot run one event straight after another.
Lunch:
* Was great - they had balloons on the table and confetti – but again I had to intercept the Maitre d' as the booking was in Shereen’s name – I don’t know why such a simple thing could not have been changed.
Welcome drinks:
* We asked for our welcome drinks for the Saturday night – it took 45mins for the staff to bring out our drinks. The server was obviously flustered and dropped a glass, breaking it across the walkway at the foot of the main stairwell, and no one helped him or cleared up the glass. He also didn’t know which drinks were available. Again, as a result of poor organisation by the hotel staff this meant that we had to cancel the first bar on our bar crawl.
Bars and clubs:
All fine but that’s because we organised those.
I have worked in marketing and event management for 10 years; I organise conferences and work trips for 10, 25, 100+ people and book hotels all over the country and all over the world. I write reviews for consumer publications and recommend various companies and services to friends, colleagues and clients. It is therefore unfortunate that I have experienced this rudeness and poor level of service.
I appreciate that the hotel and spa company are third parties but obviously they are representing UKGirlThing and to have received this level of service and treatment as a paying customer is disappointing.
It is unfortunate that this feedback is more negative than positive as you can appreciate how much hard work, time and effort (especially with the booking changeover) that had gone into the weekend.
I thought it would be useful for you all to know the customer’s point of view of the experience and hope that you are able to take this feedback into consideration.
I would really appreciate it if you could follow up with the hotel about the lost camera and let me know if there is any solution there.
Kind regards,
Yet to receive a response!
BB x
ROFL just got a reply! :D
We had a complaint about us about from the Spa Therapists... and we made the event co-ordinator cry... oh dear!!!
BB x
They clearly don't know who they're messing with! ;)
As this is searchable by The Google I am not going to post the response.. but it is mega lol and so untrue!
Good job I wasn't after any compensation (except the camera - which we obviously are not going to get) going to heavily edit my Tripadvisor review for them though :D
BB x
Virgin media broadband...
Right, as you know I have recently "moved" out of my old flat - I had virgin media BB only. No box, or anything else, just broadband as I refuse to pay BT for a line that I'm never going to use, as such need a cable connection.
I phoned them up to tell them I'm moving and want to either suspend or cancel my subscription. I was told the best way to do it so I don't incur a charge is to transfer my account to my parent's address who happen to have a virgin line too. I was told to make sure I ring them before the "install" date.
The way it works, I have now worked out, is, that they make a virtual "installation" and you have to keep cancelling the date of the install and that's effectively suspending the account.
So I cancelled the install and delayed it to the 22nd of Dec. As they basically told me to do this so that until I get a place to transfer it to, and if the property I get doesn't have the ability to receive virgin BB, they will cancel the account there and then. Seems fair.
So all was in hand, "installation" date was set to 22nd of Dec, after bumping it later from the 29th which was the original date.
Today - they come and literally (no word of a lie) chop the wire at my parent's house. Thus disconnecting the telephone and the internet. Fortunately my father has 2 BB lines coming into the house (he runs his business from home and can't afford to be offline as he connects to a remote server to do his business). The technician that came to do the installation was perfectly polite and professional, it wasn't his fault, but my father put me on the phone to him to explain the situation - he then had to go back and basically re-wire my father's connection, and re-establish his connection (he has a fixed IP etc...)
Had he not had that spare connection well... that'd be another story...
Also, they're still charging me despite advising me that they wouldn't be! Bunch of charlatans.
Anyway - shall be contacting them and see what they say - but not impressed.com
TNT (sorry Leon ;)) ... after 2 and a half months of complaints and over 14hours of telephone calls... they have finally called up and apologised profusely and closed my account!
When a nightmare! Asked them to deliver to an exhibition in Frankfurt for a Friday... they didn't even dispatch it from the Frankfurt office and were going to delay it 5 days (even though I had given them specific exhibition delivery details and they agreed it was possible). Secondly a next day delivery to Frankfurt for a meeting for a before 9am deliver... it gets there at 11:20.
Client = Unhappy
Me = Unhappy
TNT = Oh well we'll downgrade your services for you and still charge you full price. Why? Because we ended up making a special delivery for you to ensure it got there after the time and day it was due.
Me = PO!!
Sorted now though! I think what pushed my last button was the debt collectors calling...!!
River Island have a very bad stock control system!!!
BB x
Hi, last week I called the Cheapside store to see if they had: 259477 (blue & white checked men’s shirt) in XL I was told no and to phone Head Office Customer Services to see which store had it. I was told by them that NO london stores had it in stock in XL.As an off chance I called my local store (Greenwich) to see if they had one- they did! Thought this was strange as Customer Services said that NO london stores had it?? Then I visited the Cheapside store that evening to return another purchase and I found the shirt, in XL on the shop floor-when I called I think only the stockroom was checked not the rail. I can’t believe that River Island has such a bad stock control system? MP
Poop to them!
Reminds me, we bought some taste the difference grapes the other day only to find a spidey web in it. Upon putting them away carefully (was nomming them on a car trip out) and returning home... we find this little bad boy: Sac Spider (Venomous!) (http://news.bbc.co.uk/1/hi/england/norfolk/4379131.stm)
Needless to say we returned him to Sainsburys and he's been sent off for analysis! We were given a £10 voucher buuut I will be kicking up a fuss!
River Island have a very bad stock control system!!!
BB x
Hi, last week I called the Cheapside store to see if they had: 259477 (blue & white checked men’s shirt) in XL I was told no and to phone Head Office Customer Services to see which store had it. I was told by them that NO london stores had it in stock in XL.As an off chance I called my local store (Greenwich) to see if they had one- they did! Thought this was strange as Customer Services said that NO london stores had it?? Then I visited the Cheapside store that evening to return another purchase and I found the shirt, in XL on the shop floor-when I called I think only the stockroom was checked not the rail. I can’t believe that River Island has such a bad stock control system? MP
To be fair having worked for various retail outlets I'm rarely suprised by bad stock control. The computer numbers rarely resemble reality, so many times we had a customer ask have you got x only to say probably not as the system only shows 3! One stocktake we wrong out about 22k of stock that the system said we had, that had vanished :(
I always get stores to check and hold an item now. Of course this is kinda the opposite... But I know our 22k was offset by the discovery of things that no machine knew of.
That Sainos spider sounds very bad. That's a head office call for muchos vouchers and a proper apology me thinks!
Called and they're still awaiting analysis!
This was the bugger:
https://lh4.googleusercontent.com/-jUBgeE_PXrg/T2tAZcN_W5I/AAAAAAAAA84/uhEh6kx6UG8/w365-h488-k/photo%2B%25281%2529.JPG
Just tweeted Sainsburys as not impressed with their response! See what they say eh? :)
Dymetrie
27-03-2012, 21:19
Any update, Ms Pheebs?
Today I rang up O2 and, cheekily, asked them if I could get a free upgrade 2 months early...
Tomorrow I will be receiving my brand spanking new Galaxy S2 :)
I was quite impressed!
Nice one Dym dym!
Won't probably hear anything until end of this week :)
Just complained about a shed we bought too.. .the roof was made up of 1/2inch thick board (this is for a 10x12foot shed) which was so thin the tacks came through and it's now saggy like an old ladys love bits.
After kicking up muchos fuss (I was initially told it wasn't their problem) we're now getting a new roof delivered which is tongue and groove and I'm working on compensation!
:D
Any update, Ms Pheebs?
Today I rang up O2 and, cheekily, asked them if I could get a free upgrade 2 months early...
Tomorrow I will be receiving my brand spanking new Galaxy S2 :)
I was quite impressed!
Did they add the two months to your new contract?
That's what Orange said they would do with mine :(
BB x
Dymetrie
28-03-2012, 05:07
Nope.
Brand new 24 month contract and the remaining 2 months on this one have been disappeared :)
BT are impossible... they want me to jump through hoops for the sake of £1.50??
Well ok then :p
This is the complaint I submitted on the BT website.
"On Sunday 8th of April I used a payphone at Island Gardens, London at about 4.45pm. My mobile had run out of battery so I had to use the payphone.
The payphone took my 60p and ejected my 10p. I had another £1 which I used but as I hung up the phone when before it was connected it took my money.
I called 100 to report the faulty phone and was told that I could get a refund and would I like a reverse charged call.
I was told that the reverse charge call would cost me. Given that I was stranded I was surprised as a BT customer that I couldn't have been connected to a landline number for free.
Having already given BT £1.50 of my own money I was a bit upset to be told that I would have to give another £3 for a reverse charge call as well.
I was quite distressed at the end of the conversation and shocked that I could not be connected to a landline free of charge.
Thanks"
I have since had a letter asking for:
1) The number of the telephone kiosk from where the call was made.
2) The telephone number you were calling or the type of call you were making.
3) The coins which were inserted into the box.
4) Any message which showed on the phone or a brief description of what happened when the money was lost.
Seriously. :rolleyes:
As a result of this ridiculous procedure I have opted out of all of their mailshots and sales calls, which are pointless anyway when they continue to try to flog me broadband for £26 or whatever a month when I get it for free.
Nobs!
BB x
The sooner we get rid of that BT line from the flat the better IMO! ;)
You can pay for the new one then! :D
lololololololololololololololol
BB x
Unfortunately, they need the number of the phonebox so they can get it checked out so that it's not swallowing the money of everyone who uses it.
Having worked at BT's 151 fault department, the only way I know of them being able to possibly connect you free of charge would be through the test system, and that would be a big no-no.
Just like if you were having problems getting through to a chargeable BT support service, a BT member of staff wouldn't be able to transfer you free of charge. The amount of times I had to explain the situation to people when I worked there was a nightmare!
Ridiculous!
Thing is they know which phone it is because I called 100 to report the fault :/
They are just checking my statements line up :p
BB x
TinkerBell
20-04-2012, 13:30
No they don't! Just because you called from it doesn't mean anything. They won't get the number from that call. They will just get multiple calls without any details from where it is from. The whole reason they asked for that information is to be able to get the phone box fixed quickly, as the more information given will help the technician who will fix it. It probably won't take the money like it did with you all the time, so any error messages or specific phone calls may hint at the problem.
In an ideal world it would be beneficial for something like that to work I should think -it would make it easier for 999 calls from payphones to be trackable...not that people really use payphones these days anyway.
When I called 100 I told them exactly where I was. There is only one BT payphone in Island Gardens, London.
My comment still stands though on them checking my story lines up.
BB x
Seems way OTT for the sake of £1.50 - they should have a record of it all anyway if they don't all have a finger up their arse... but it IS BT we're talking about...
TinkerBell
20-04-2012, 14:00
True it would be beneficial but as it stands it isn't in place, and money won't be spent on phonebox's for things like that when they are in decline and being removed from use.
My point still stands about the technician needing answers to those points before it can be fixed. IF it is the only one in that area then fair enough but did you just tell them Island Gardens or actual Road name of where the phonebox was?
I don't see why they would go to the effort to just see if your story matches, why does that matter? They want details to fix the line which can't have been given in enough detail when you called.
TinkerBell
20-04-2012, 14:02
Seems way OTT for the sake of £1.50 - they should have a record of it all anyway if they don't all have a finger up their arse... but it IS BT we're talking about...
Surely this is with regards to the fixing of the phone box, not the £1.50. You could also say you are being OTT about chasing £1.50 when it isn't alot of money.
Surely you'd have sensible logging and fault IDs for an operation on this scale? The customer doesn't give a hoot about BT's issues with their phones, the customer wants the money back that BT's faulty phone has taken. That should be the priority, it's not up to the customer to facilitate a problem solving / fault finding service. The amount of time and money wasted by BT to go through this ridiculous process is costing them a lot more than £1.50.
Also, £1.50 may not be a lot, but it's the principle, and the fact that if everyone didn't bother claiming what is rightfully theirs, people would get walked all over and companies like BT end up making money hand over fist for offering a shoddy service.
Some of the processes and systems sound like they need some efficiency reviews and improvements.
I don't see why they would go to the effort to just see if your story matches, why does that matter? They want details to fix the line which can't have been given in enough detail when you called.
Simple. Because most people cba to do it and are therefore saving BT hundreds/thousands of £s because of their own laziness and they have to check to see if I am not trying to scam them out of money.
BB x
TinkerBell
20-04-2012, 14:20
Will life would be so much easier if there was a system in place that would show BT where EVERY fault is and EXACTLY what the problem is for every phone line in the whole of the United Kingdom but considering how large the company is then it would be a very difficult thing to create.
Simple. Because most people cba to do it and are therefore saving BT hundreds/thousands of £s because of their own laziness and they have to check to see if I am not trying to scam them out of money.
BB x
So basically you are one of them as well since you can't be bothered to as you call it "jump through hoops" to assist with getting the phone box fixed for other users. You are running a very impressive scam if you are only asking for £1.50!!
Nah, like I said in my first post I am jumping. ;)
Just think that the fact that I have to write a letter with all these answers is a bit long winded... coupled with the fact that there is no phone number on the letter so I have no choice but to respond by mail is somewhat ironic!
BB x
If long term it's something that can add benefit then it's a rather myopic view not to implement something. Surely if you know something is inefficient you improve it, no? Rather than sticking your holes in the pipes to stop it from leaking, you rip out the pipe and replace it with something that is fit for purpose. Surely fault finding processes should be a high priority item - a lot of other service industries have a established these items - heck, even courrier companies can trace a package that's been around the world - BT landlines don't move around nor do the cables.
Sure it costs money to implement, however, with some decent strategic planning and risk mitigation and cause and effect analyses long term over a chosen period of time the benefits will outweigh the costs.
It's something the UK is still way behind on - we're just too good at firefighting and "making do" rather than actually addressing the root cause of problems, we put containment actions in place and work around the issue until it becomes an embedded system rather than a temporary fix.
It's not endemic to just BT - but any company wanting to offer cutting edge performance seriously needs to review it's strategic and customer centric focus.
TinkerBell
20-04-2012, 14:33
It is a little easier to track an item that is moving as they only need to scan the item at various points whereas the cables for telephone lines have been in the ground for multiple years and therefore testing equipment to pinpoint faults would have to be fitted to every single line several times over the line. It would take a massive undertaking to achieve that.
BT are constantly doing more research in how to improve things, this may already be something they are working on. I am constantly being trained on different ways of doing things to better improve the system for the end users.
We don't just sit around doing nothing to improve things. To think otherwise is naive quite frankly.
In a perfect world there would never be any faults, all customers would be happy but that isn't very likely!
TinkerBell
20-04-2012, 14:35
Nah, like I said in my first post I am jumping. ;)
Just think that the fact that I have to write a letter with all these answers is a bit long winded... coupled with the fact that there is no phone number on the letter so I have no choice but to respond by mail is somewhat ironic!
BB x
Surely it will only take a few minutes to answer the four points they asked for if that! Hopefully you will get your money soon and the phonebox fixed :)
When did I say you were sitting around doing nothing? :dunno:
I'm talking at a strategic level here, not technician / middle management level. It's a bit like the NHS, bloated with bureaucracy and needless processes to make things happen. Again, as I said, this is not endemic purely to BT, but a lot of "old boy" companies that are very much set in their ways.
Going back to the point at hand however, no matter how readily you defend the company for which you work, which is admirable, the fact of the matter is; the laborious process through which a customer has to endure to receive a refund is ridiculous - the operator at the time had a massive opportunity to collate the info there and then for any technician or data/service analyst to be able to do record some useful MI. This should not be the responsibility of the customer over 2 weeks down the line.
A service based industry should do the work FOR the customer, not the other way round.
Justsomebloke
20-04-2012, 14:57
I rang a call center in Pakistan earlier & ended up Suicidal. :(
They asked me if I wanted a Free plane ticket ??? :huh:
;D;D;D
TinkerBell
20-04-2012, 15:31
I gathered from what you said here that you were implying that BT as well as other companies just make do with what is there and not bother researching for improvements:-
If long term it's something that can add benefit then it's a rather myopic view not to implement something. Surely if you know something is inefficient you improve it, no? Rather than sticking your holes in the pipes to stop it from leaking, you rip out the pipe and replace it with something that is fit for purpose.
It's something the UK is still way behind on - we're just too good at firefighting and "making do" rather than actually addressing the root cause of problems, we put containment actions in place and work around the issue until it becomes an embedded system rather than a temporary fix.
It's not endemic to just BT - but any company wanting to offer cutting edge performance seriously needs to review it's strategic and customer centric focus.
Funnily enough when someone is derogative about the company I work for and calls them "nobs" when they are not aware of the process that is required to resolve the problem then I do tend to defend the company and inform the person why such processes are followed. Especially when I know that although the company isn't perfect (which would be nigh on impossible to achieve) that they are constantly trying to improve systems and processes for end users.
You should strive for perfection....
I'm sure they are - however, as stated, it was a fair rant to have, since it does seem frustratingly difficult from the customer's point of view to get something simple done, irrespective of what processes the company have to follow, what the customer sees is key.
I guess if BT are so good at avoiding refunds by putting people off and that the phone boxes are going to be almost if not entirely obsolete soon, then any outlay on fixing the system is going to cost more than it will bring in... It's probably been considered and dismissed as not worth it. An almost obsolete system that costs very little in compensation, why bother changing it?
However, the questions!?
I have since had a letter asking for:
1) The number of the telephone kiosk from where the call was made.
Really annoying ... who the hell writes down the number of the phone box?
2) The telephone number you were calling or the type of call you were making.
Easier, but you might not have it, especially if it was an emergency
3) The coins which were inserted into the box.
Why does this matter? In case the person put the wrong type of coins in? Like a £2 or something I guess.
4) Any message which showed on the phone or a brief description of what happened when the money was lost.
I told you, I put my money in, dialled the number, it swallowed the money.
I'd think it was standard to log the call at the point of origin, then the person inconvenienced is asked just the once, then preferably connected to whoever they are trying to get, free of charge for say 60 seconds or something. That's what we used to do when I worked there, get the name, get the details, log them, pass them onto the operator to connect.
To be fair, it's the same with Royal Mail. Remember the parcels that got lost between house/depot? I'm not allowed to claim because I don't have the postal details. How the hell do I know what it was if I didn't send it? Ridiculous.
Tink, it's admirable you are sticking up for your company, too many people don't give a sh*t these days :)
TinkerBell
20-04-2012, 15:52
That is your opinion Will.
In my opinion it isn't really. It is quite obvious why that process needs to be followed, no company is perfect and therefore things aren't as easy as they should be but it is only £1.50 and in my opinion it isn't much to ask for more detail as it will only take a minute to answer those four points and will help other end users.
Everyone sees things differently.
I'd think it was standard to log the call at the point of origin, then the person inconvenienced is asked just the once, then preferably connected to whoever they are trying to get, free of charge for say 60 seconds or something. That's what we used to do when I worked there, get the name, get the details, log them, pass them onto the operator to connect.
Good post Kitten! :)
This is what I put in my original email.... surely they could look me up on the database, see that I was a BT customer and put me through to a landline FOC.
BB x
That is your opinion Will.
In my opinion it isn't really. It is quite obvious why that process needs to be followed, no company is perfect and therefore things aren't as easy as they should be but it is only £1.50 and in my opinion it isn't much to ask for more detail as it will only take a minute to answer those four points and will help other end users.
Everyone sees things differently.
I see it as Ã* management consultant process efficiency expert and customer experience perspective. Conversely I'd use your argument of only £1.50 back to BT's side, what's 1.50 tO a company like that?
There's a lot wrong with the process as kitten and BBx have pointed out already from a customer perspective. You work for a service industry bear that in mind.
TinkerBell
20-04-2012, 16:55
We both have different opinions on the situation, don't tell me to bear it in mind that I work for a service industry. I provide a service everyday I come to work. I have never had a job of mine have a problem with it afterwards. I have had multiple end users thank me for the quality jobs I have done for end users. Just because I don't have the same opinion as you I am the one who has to think about the process's used?!?! I am not the one who decides what happens in the company, I have already agreed that not everything is perfect, what more am I supposed to do other than agree with your opinion?!
No. I don't expect you to agree with me. Just take my points into cOnsideration and not be so blinkered or to use your word "naive". :) there's a bigger picture that's all I'm saying.
TinkerBell
20-04-2012, 17:42
I have already said multiple times that things aren't perfect, I can see it from both sides this is why my opinion is as it is because it isn't blinkered. I can use whatever words I see fit as it is MY OPINION.
Then why post as if it's fact?! ;D ;D ;D
Anyway, I cannot fault your pride - it's fantastic to see someone who is so passionate about the company for which they work, it's absolutely laudable, commendable and heartening to see. I mean it, I really do. :)
Ridiculous!
Thing is they know which phone it is because I called 100 to report the fault :/
They are just checking my statements line up :p
BB x
They could've just asked you for the address of the phonebox. The 100 operator should've asked you you for the address which would've been printed on the info board in there. If nothing else they should've asked you to give them the postcode on the board.
Or they could've asked you what business it was closest to or road it was on.
With any or all of those details they could've passed your details and the phonebox details on to the appropriate department.
Classic case of someone trained and working in customer services not doing the simple things they should do.
I'd be really miffed if it was 60p that had been swallowed let alone £1.50!
Dymetrie
20-04-2012, 19:37
As an aside to the BT battle going on above (incidentally, I agree with both sides. It should have been resolved at initial point of contact, BUT(!!!) Tink is completely correct that it's not always as simple as people think and there is a lot of process and expense involved in trying to make something that simple), here's my three for the week :)
THE GOOD:
Apple.
They're replacing Mrs Dym's 6 year old iPod nano (1st Gen) which is battered, bruised, and barely working; with a brand new iPod nano (6th Gen) as part of their recall programme (something to do with faulty batteries, not that Mrs Dym's iPod has ever suffered from that) FOR FREE!
I am impressed and a little jealous (not that I have any use for an iPod nano, other than as a fancy watch :p).
THE BAD:
The service in the Hampstead branch of Pizza Express on Sunday. The waiter was rude, intrusive and downright incomprehensible (mumbling away and looking pissed off that we couldn't understand his sibilant utterings when he spoke perfectly to his colleagues). Complaint has been made via the internetwebs and we shall see what occurs.
THE UGLY:
Samsung Kies.
That is all :)
Just wanted to say that when I posted just over an hour ago, for some reason the last post in the thread that I could see was Tink's post at 14:02 :)
Perhaps I should step in and offer to take some heat off of TinkerBell :wave:.
I work for the Local Government, more specifically I work for the Local Highway Authority, more specifically I work for the Streetworks/Roadworks team.
I have the great task of dealing with people who get cheesed off by works on the highway and can’t quite comprehend that certain works are required to keep there homes heated, lit and watered. If they have to take a few minutes out of there day to go round a closure or sit at some temporary lights, damn us and all those who work on the highway to hell!!
:D
Knipples
20-04-2012, 20:24
Dym, just to say if the ipod shes getting is the tiny square one, they're a bit poo. I went through two of them in a couple of months because there's no proper way to turn them off, and so the battery runs out in no time.
I ended up going back to the 5th(?) generation one (with the radio and camera) because I was so fed up with it being utterly rubbish.
Hope you had a different experience, but if they're offering her a brand new one, i'd avoid the teeny one like the plague. I'm not the only one that had the same problems if you wanna go google it. :)
Dymetrie
20-04-2012, 20:30
Well I'm no longer jealous :D
Could you expand on how long 'no time' is, though?
There's no choice on the replacement, and considering she already has an iPhone then it will most likely only be used when she goes out running, so a short battery life shouldn't matter.
Knipples
20-04-2012, 20:40
Well I'm no longer jealous :D
Could you expand on how long 'no time' is, though?
There's no choice on the replacement, and considering she already has an iPhone then it will most likely only be used when she goes out running, so a short battery life shouldn't matter.
Like an hour at a time, I had two so it wasn't just a dodgy one. You know on the regular ones they have the play button you press down and hold to turn it off, well because there are no "buttons" other than the one on the top which just turns the screen off, then you cant turn it off, or lock the screen to stop it turning itself on permanently. Maybe they've sorted it since with a software update, but if you google issues with 6th gen ipods, it used to come up as a common issue.
I've got one of those ipods and mines been fine so far (only had it a month). Though I appear to be able to switch mine off if I want to. It certainly doesn't come on unless I want it to and I've had no problems with battery life. That said I did a software update on it before I used it for the first time.
Knipples
20-04-2012, 20:52
I've got one of those ipods and mines been fine so far (only had it a month). Though I appear to be able to switch mine off if I want to. It certainly doesn't come on unless I want it to and I've had no problems with battery life. That said I did a software update on it before I used it for the first time.
Hopefully that sorted it then, as it was like a major fault issue at the time.
Glad yours is fine Mubs, I had mine like about a year ago. :)
Dymetrie
20-04-2012, 21:30
Turning iPod nano off completely and turning it on again
Hold down the Sleep/Wake button for several seconds to turn iPod nano off completely.
Note: If the iPod nano (6th generation) is showing that it's charging or attached to a powered accessory or cable, you cannot turn off the iPod until you detach the accessory or cable from the device.
To turn iPod nano back on, hold down the Sleep/Wake button for a few seconds.
Looks to have been sorted...
LeperousDust
21-04-2012, 02:25
THE BAD:
The service in the Hampstead branch of Pizza Express on Sunday. The waiter was rude, intrusive and downright incomprehensible (mumbling away and looking pissed off that we couldn't understand his sibilant utterings when he spoke perfectly to his colleagues). Complaint has been made via the internetwebs and we shall see what occurs.
Push hard, if it's anything like Zizzi, and I say that meaning it is, since it's owned by Gondala Group, they respond very well. Likely hood is you'll get a free meal. But make sure you're heard on their facebook page, or their feedback form on the receipt, then they'll probably take it to email at the minimum. Someone will get HELL for it in that branch (i've seen it happen) but you'll get your way :)
It's just more annoying for me when it's clearly a moaning arse customer who just cant get their own way and complains lackadaisically yet I get a bollocking for it!
Dont wanna give them excuses but the companies are generally missmanaged in my experience, understaffed quite badly in most cases. But managers hands are tied to strict budgets based on sales. Even the best managers can't get it perfect, and the bad ones, well haha i'm going through that right now!
Hope you didnt pay full price anyway! Always a voucher or deal going with them, or use a tastecard :)
THE UGLY:
Samsung Kies.
;D;D
It is an unnecessary piece of software though, i've pretty much avoided using it ever since i purchased my Galaxy S in August '10!
Dymetrie
24-04-2012, 08:21
stufs
Yup, am now in communication with them through the online feedback thingy (no bookface, here!) :)
In another story...
I just called our IT service desk to ask for Telnet to be enabled on my laptop (it was recently upgraded to windows 7), and the person I spoke to didn't know what it was!!!! :shocked:
lol dym!! Insane! :D
Quick update as I'm flying out the door to Sainsburys... the lab came back with the results on the spider!
First phonecall... they said it was a normal non-poisonous orb spider and that it had been hard to identify as it was badly damaged from what they believe may have been a wasp attack. I said "Nooo... that's not right... the spidey was fully intact and I'm pretty sure it wasn't ordinary" and requested the specimen to be sent back which they agreed to do so.
Second phonecall two days later: "We have to eat some humble pie... the lab took a second look at the spider and you were right. It is a Sac Spider from South Africa and is very venomous. It would leave you with a fever and scarring should it have bitten you."
Baddaboom!
We knew it!
They've given us a £150 gift voucher. Shopping time!
LeperousDust
24-04-2012, 23:23
:D
I just got this email about a bill I got for a Physio session I cancelled by email...tone really annoyed me. Felt really passive-aggressive, he's basically saying I didn't cancel but he's doing me a favour by refunding the invoice?
I have reviewed your patient details and unfortunately we have no record of your original telephone conversation to cancel your physiotherapy session on 5th March 2012, as such your absence from the appointment was marked a "Did Not Attend" and you were charged the full amount for the appointment in absentia in line with Hospital invoicing policy. After discussion with the Physiotherapy Department and given your insistence that you did contact the Hospital in advance of the session I will credit the invoice back to you account today.
Please accept our sincere apologies for any inconvenience that may have been caused.
Grrrrrrr. So 'I think you're lying but I can't prove it'.
We received our first electricity bill for the new place.
$50 electricity (not used much, don't have most of our stuff set up yet)
$150 installation fee. WTF? Electricity was already installed, no one came out to do a meter check or anything. They seriously billed us $150 to change a billing name / details.
Kari phoned them on Friday, barely got the words "There's an unreasonable installation charge" out of her mouth before the customer service rep said "Oh yes, we'll cancel that".
Don't ask, don't get. But damn that really doesn't say much positive about the company. "Let's see what we can get away with"
Knipples
02-10-2013, 16:56
Interested to get others opinions, I know a few of you have chipped in on facebook already :)
Went to put some rubbish in my dustbin yesterday, and noticed some papers in the bottom, upon further investigation I discovered it was 20+ bundles of junk mail (3 different leaflets packaged up together) that had been dumped in my bin.
Rang Royal Mail who duly took my address and phone number and said they would pass it on to the sorting office manager because I felt it wasn't on for them to have been dumped in my bin.
They phoned me this morning and are coming to my house tomorrow morning because (in their words) they take this sort of thing seriously and want to take a witness statement.
I stated I did not want anyone losing their job, just that it wasn't really on for that amount of junk mail to be put in my bin. I said if he or she hadn't wanted to carry it, then they could have put it in my recycling bin instead.
However i've had a few people (no one on here) criticizing me for "dobbing them in." The way I see it is that the post man/lady didn't do their job properly and if I didn't do my job properly i'd be in trouble. What's to say they don't start dumping people's mail next?
Be interested to see what others would have done in my position?
SidewinderINC
02-10-2013, 18:13
I have done the same in the past, and have the same feelings as you - if I do my job poorly I get pulled up for it, why shouldn't everyone?!
I'd have done the same. They have a job to do, someone else might really want to do their job if they don't want to.
I've said it to you before but you know some utter gob****es on FB. Sod the footy, get rid!
Knipples
02-10-2013, 22:22
Not football related this time. One of my best mates younger brother and his husband to be were the main culprits
Whatever. They need binning!
Knipples
03-10-2013, 03:42
Whatever. They need binning!
Best mates bro has deleted me (shame that) and I've put his other half so he can't see status updates etc.
Knipples
03-10-2013, 19:39
Well I had an area manager and the sorting office manager in my house just after 7 this morning.
They asked me to write a statement of how I found the leaflets, they also took photos of the pile of them, and also of where the bin was.
I said I didn't want anyone to be losing their job, their response to that was that they had evidence he had done it before, which is why they were taking it so seriously.
volospian
04-10-2013, 08:25
Nah, you did the right thing. Look at it this way, while "junk mail" is a pita for most of us, the mail companies make a lot of money out of it, and the companies that generate it expect a level of service. They're paying to have their stuff delivered, not slung in a bin, and as a manager of the service provider, or even another employee of the service provider, you'd want to know if someone down the chain is risking your business by not delivering the goods, excuse the pun.
I wouldn't worry about the person losing their job either. Companies generally have to discipline their staff before they can dismiss them. If this person has done something wrong that affects the company and their clients then that person needs to understand that, and a disciplinary hearing may give them a warning about their conduct. If they have repeatedly done his sort of thing... well, you can't polish a t**d, as they say and if someone is stupid enough to repeatedly do what they've been told not to, they don't deserve the job. Give it to someone who will be grateful for the employment.
Agree with everyone else. We may all hate junk mail, but Royal Mail are paid good money to deliver it, and if they don't then that's breach of contract, which is why they expect their postmen to deliver it and take it seriously when they don't.
If the postman is a repeat offender then that's just asking for it. Certainly not your fault if they get a disciplinary procedure thrown at them.
Stan_Lite
24-10-2013, 19:58
Was pleasantly surprised with good service at Halfords today. I bought a car battery from them about 18 months ago and everything was fine until a few days ago when the car wouldn't start. It sounded like a flat battery (which I thought was odd as I'd been using the car fairly regularly). I took it into the house and put it on the charger but that didn't help (oddly, the charger indicated the battery was fully charged).
I finally got round to getting it checked out today (I got Von to give me a lift to Halfords). I took the battery in and got the chap to test it; sure enough he said it was, and I quote, "Knackered". I explained that I had bought the battery from the same shop 18 months ago and that it had a 4 year warranty but I didn't have the receipt. He went to check with his supervisor who authorised a replacement with no quibble. She said they always prefer proof of purchase but she was happy enough to believe that I had purchased the battery less than 4 years ago and apologised for the failure of the battery.
I half expected a fight to try to get a replacement but was pleasantly surprised by the level of trust and, what I consider, good customer relations.
Happy experience completed when the car started first turn with the new battery :)
I'd had my launch day iPhone 4S shut down unexpectedly a few times over the summer (mostly when using the camera), and thought that as my AppleCare was about to run out I'd take it to a Genius to get the battery checked.
Apple did their diagnostics thing which came out at just under 80% of 'as new' performance, which is considerably better than the 50% required for an AppleCare replacement. I said I'd done my own idle test to get an idea of battery performance which came out at 60-70%.
They then acknowledged that unexpected shutdowns can happen anywhere below 80%, and authorised a replacement battery on the spot. An hour later I had my iPhone back with a new battery. The battery hasn't got low enough since to prove that it has fixed the shutdowns, but it's definitely lasting longer.
Moral of this story - if in doubt, ask. You might just get surprised by good service. :)
Out of interest Mark, how did you do your own idle test?
Reset the phone to factory settings and then configured wi-fi per Apple's own test:
http://www.apple.com/uk/iphone/battery.html
I rarely get calls and didn't need my phone that week, so it was of little inconvenience. Restored from backup once I'd finished.
Mini rant.
Post.
Asked for Delivery Monday.
Neglected to tell us it was All Saints Day in Europe so delivery would be a day late.
Delivered to wrong Depot.
Wouldn't allow for pick up.
Wanted extra for an "earlier" delivery even though it was now 1 day late going on 2 days late.
Having to get client to drive to pick up delivery.
I've never liked postal companies but I sure as hell don't like Italian ones.
Have a laugh at this one ;) but it's the sodding principal!
Think I go off on one a bit but wanted to get all of the facts haha.
BB x
Subject: Feedback on charges
Good morning,
I have been given this email address by your Twitter administrator.
I went to get some labels printed in my local Staples store in Greenwich retail park in Charlton last Friday.
I had one sheet of labels to be printed. I supplied the labels myself, so all I needed was Staples to do the black and white laser print. I had been in the previous week to enquire about black and white printing in general and was told it would be 10-15p a copy.
However, after receiving the sheet of printed labels (completed order) I was told that the total was £3.15! After enquiring about the price and mentioning that I was in the previous week expecting one black and while laser print to cost no more than 30p (assumed possibly a slight premium for printing on labels - regardless of the fact that they were my own), I was told that 'the person last week didn't mention the £3 cost to read from a USB stick'.
Firstly, I can't believe it costs £3 to do something so simple and essentially is a given process - not a skill. Secondly, I was not made aware of all of the options before the staff member went ahead with my order. Perhaps emailing (another essentially 'free' service) would have only been charged at £1... or if I had sat and typed the document from scratch it would have been 50p. All quite ludicrous options if you ask me. You do not see Boots charging you to download your photos at their store before printing.
I am disappointed that all options were not put to me before carrying out the order. Although I had the document on USB I would have been able to email it to the store had I been told of the cost implication.
I look forward to hearing your response.
Kind regards,
£3 to read a USB stick :shocked::shocked:
Clearly I'm in the wrong trade
Haha, 'I look forward to hearing your response' does rather sound like a dare ;) :D Go BB!
£3 to read a USB stick :shocked::shocked:
Clearly I'm in the wrong trade
Glad I am not the only one who thinks this!
BB x
I guess slightly different in that kind of sector, but I really do think that people have lost the concept of how much it actually costs to do these things.
I had a guy in today wanting some small 60mm diameter stickers, maybe 15 or so... The time spent costing the job, opening up the photoshop file from USB (always scan first for virus) converting the file, setting the duplicates and the cut lines. Putting the media on the machine, printing them laminating them, contour cutting them, invoicing the job, taking the credit card payment, the fees involved in taking the card payment. All told it was about 1hr 30min of my time with the guy standing there, and I wasn't even doing the machine stuff. I've not even mentioned overheads yet!
But it's only a few stickers right?! Can't be worth more than a couple of quid...
It's what it takes to get to the end result... Not just the end result itself!
(Mini rant of my own.... But yes you need to inform of the charges before hand)
Dear HMV Customer Service.
I purchased the Big Bang Theory seasons 1-6 box set from your Southampton store on Sunday, for my brothers Christmas present. I was annoyed to get home only to find that my mother had purchased it for my brother from your Southampton store earlier in the week. Obviously the lack of communication between my mother and I is not your fault.
However, I was disappointed and even more annoyed when requesting a refund this evening in your Southampton store, where I was told I couldn't have a refund. When I questioned why that was, I was told I could exchange it or have the value put on a gift card. I asked where in the store patrons could view the no cash refund policy only to be told it was on the bottom of my receipt.
I think that is a little unfair as you have to buy something before you find out about the no cash refund policy, wouldn't you agree?
Now I'll be honest with you, I don't normally shop in HMV but on this occasion I was in Southampton and I thought I'd support my local high street store, well what a mistake that was!
If I had purchased online from Amazon I could have sent it back with a no quibble refund. Not that there was anything to quibble about as it wasn't even taken out of the HMV bag. I am now stuck with a £29.99 gift card that I am unlikely to use.
It would be really great if you could make sure all your stores have the no cash refund policy on display. Other stores that have similar no cash refund policies have an A4 notice at the till stating the policy. I could give you a quote for these if you would like as I am a sign maker. It would also be really great if you could arrange for me to get my £29.99 back in cash so that I have the freedom of choice to spend it where I choose. Just think of the happiness it would create.
Yours forever hopeful
Lozza
vBulletin® v3.7.4, Copyright ©2000-2025, Jelsoft Enterprises Ltd.