Complaints, Compliments and general feedback [Archive]

BBx

30-09-2008, 16:05

As the female version of Victor Meldrew if there is something to complain about I generally do... so far this year, complaining has earnt me back £100 of DeVere hotel vouchers, £6 of Unilever discounts and other random discounts... along the way.

In a world where we tell 3 people good news and 12 people bad news, what are your feedback experiences?

Here is my latest - a compliment (and yes a dig at some free food but didn't work :p):

Dear M,

Thank you for your e-mail of compliment with regard to your visit to one of our restaurants.

I have forwarded your e-mail to both the Area Manager and staff at the restaurant. Thank you for taking the time and effort to write to us.

In an age where it is very easy to receive complaints, compliments are a particular pleasure.

Once again, thank you for your comments.

Yours sincerely,

Erena, Operations Support

Good deed for the day! :D Anyone else given/received feedback recently?

BB x

Gnat

30-09-2008, 16:07

I complained to whoever makes nik naks, cos i opened my packet, and they were all stuck together in one giant mutatnt nik nak.

and the shop was shut.

I wrote a joking email of concern about the mutant nik nak making it impossible for me to have my nik naks, and they apologised and sent me a £5 voucher :D

BBx

30-09-2008, 16:09

I wrote a joking email of concern about the mutant nik nak making it impossible for me to have my nik naks, and they apologised and sent me a £5 voucher :D

\o/ success! :D

Funny... there was a time when I thought emails were just ignored, but in recent times this has definitely changed.

BB x

Psymonkee

30-09-2008, 16:10

Only time I've complained about anything in recent memory was to Hartleys after my pot of jelly had mould on top of it :(

£3 of vouchers, Angel Delight and Ambrosia Custard \0/

Pheebs

30-09-2008, 16:13

As you know I went a bit ape at Tescos for billing me twice for Guitar hero 3 with the guitar and basically ended up getting it for a tenner :) Wooo!

Thing is... when I complain I tend to be fairly nice about it (I don't like shouting at people - when I do you know I R the anger ;D) My emails/letters of complaints tend to start off with "I hope you have yourself a cup of tea and a biccy because this is going to be a long one!" and generally contains in it somewhere "due to all of this hassle I have consumed around five gin and tonics to try and stay sane" :) Always gets a really good response :D

I recently told customer services that their cashier was ace ace ace and deserves a rise too :)

I never ever complain in a restuarant though (unless I don't actually want to eat my meal and leave). I've seen what some people can do to your food and would rather eat frozen peas then send it back to the chef!

Gnat

30-09-2008, 16:16

ooooh almost forgot the main complaint recently!

I complained to apple (or rather i got someone more assertive to do it for me :D )

And i got a free ipod, and a brand new macbook that was better than the one i had!

Greenlizard0

30-09-2008, 16:16

Sometimes it works, sometimes it doesn't. I wrote a ridiculously long letter to the people who make Frusli bars and they sent me two boxes of five for free.

iCraig

30-09-2008, 16:18

BBx

30-09-2008, 16:18

Oh yeah I had a mouldy rice pudding from Marks and Spencers... they gave me the monies back but nothing else - cheapskates! :p

A group of us complained in a restaurant once... we got our meals almost 2 hours after we ordered... we were so PO and complained to the manager that he said 'if you leave without paying then I won't blame you or ask for the money' so we ate our food then left.

The organiser wrote a letter of complaint and got sent a bunch of flowers plus invitation to us all back for another free meal.

We were students so of course we went! :D

BB x

Gnat

30-09-2008, 16:20

I complained to Virgin Media after one of their engineers (who came to swap my modem) used the wrong power adapter. 30 mins after he left I came into the room greeted by the back of the modem giving off lots of green/grey smoke and generally on fire. They gave us free XL TV for life. I've since moved out, but I'm sure my Dad enjoys it. :)

hahaha u shoould see the complaints VM get about their engineers :D:D

coming home finding them in bed with their daughter,

drilling through the wall straight into somones dog in its basket on the other side.

Dee

30-09-2008, 16:27

Daz can tell you more, but we basically had a huge cock up with BT, they sent us two bottles of wine to say sorry :)

Doesnt forgive the fact that they are incompetent ****s, but it was still a nice surprise :)

BBx

30-09-2008, 16:29

hahaha u shoould see the complaints VM get about their engineers :D:D

coming home finding them in bed with their daughter,

drilling through the wall straight into somones dog in its basket on the other side.

:shocked:

BB x

Blighter

30-09-2008, 16:33

hahaha u shoould see the complaints VM get about their engineers :D:D

coming home finding them in bed drilling themselves into somones dog in its basket up the rear side.

:shocked:

Gnat

30-09-2008, 16:38

:shocked:

BB x

the best one was the 10 page letter from the man who thought not only had ntl bugged his phonline, but had installed listening devices into his tv box,

and car,

and TRAINERS!!

he also included a list of people he had also sent the letter to, including cherie blair ;D

Roberta

30-09-2008, 16:40

I just gave positive feedback and compliments to the lady who ran my last course. She was lovely!

iCraig

30-09-2008, 16:41

coming home finding them in bed with their daughter

Now that's what I call getting cable laid.

divine

30-09-2008, 16:50

The most proud moment in my complaining life was to HP, during their 'HP makes a bacon sandwich' campaign.

I thought it would be absolutely hilarious, to write them an email saying that the bottle of HP sauce I bought, didn't in fact make a sandwich of any sort, never mind a bacon one, as I had been led to believe.

Never expected anything to come of it, but an apologetic letter arrived about a fortnight later with a voucher for a free bottle. I was thoroughly pleased with myself :p

Gnat

30-09-2008, 17:01

loki

30-09-2008, 17:03

Gnat

30-09-2008, 17:05

Nat you do eat some crap :p

Its not my fault!

and i dont eat that badly :D

the crap is in between all the good stuff i eat :D:D

loki

30-09-2008, 17:06

Its not my fault!

and i dont eat that badly :D

the crap is in between all the good stuff i eat :D:D

Let you off then :p

bam

30-09-2008, 17:07

Not a complaint, but my now wife (then only gf) wrote to Haagen Dazs asking why they no longer seemed to be producing Baileys flavoured ice cream.
They replied saying there was a problem with sourcing ingredients (Baileys? No idea why they couldn't get any) and it would available again in 3-6 months, in meantime they sent a voucher for a free large tub and suggested that she might like Dulce de Leche as a replacement flavour. (good call as it turns out to bloody gorgeous).

Gnat

30-09-2008, 17:09

Let you off then :p

although i just bought my dad a 3kg box of midget gems for xmas,... and am tempted to eat them and get another box :D

ElRazur

30-09-2008, 17:10

I tried complaining once, and during the course of my complaint I said the that "is it cuz iz was black?" She replied with a "No, it is because you are a ****" and she hanged up. I haven't tried complaining since.

;)

The above statement may have like never ever, totally never happened.;);D

Will

30-09-2008, 17:41

Oh I have so many complaints - most of them against TFL, so far I have been refunded or "won" 7 out of 9 complaints or reimbursements to fines/charges, most of which are parking and bus lane fines and 2 congestion charge ones.

As for food/restaurants I always review the restaurant and email the review to them which has in general enabled me a free bottle of wine or a free starter... but I haven't done that in a while.

I complain about things when I feel I'm at a loss, if not then I tend to let it slide.

Von Smallhausen

30-09-2008, 20:13

Gnat

30-09-2008, 20:14

I would have demanded a box of Nik Naks and nothing less.

i don't like them THAT much :D

_dogma_

30-09-2008, 20:29

I complained to swizzels matlow, because when i was pregnant i wanted pink refresher bars, so i bought a big mixed back that showed them on the front.

opened them, and no pink ones. So i sent an email, and 2 days later, i had a load of massive bags arrive.

They are still on top of my kitchen cupboards, cos i only wanted the pink refreshers out of them :D

If you don't want the other kind I'd take them off your hands.... :p

EDIT: I have never complained or compliemented cos I'm too shy :(

I did get a complaint once for a customer dropping a prawn roll and she wanted a new one because it was apparently my fault!

vix

01-10-2008, 08:46

I do tend to make my views known, whether they are complaints or compliments.

I haven't had to complain for a while, the last compliment was a few weeks ago to Pizza Hut! The waitress was fab, so I used their online feedback thingy to make sure that their head office knew.

Fayshun

01-10-2008, 09:00

I got complained about last week, apparently I assaulted someone in custody.

The senior officer came and viewed the CCTV and overturned the complaint, signed it off with "What a ****"

Del Lardo

01-10-2008, 11:25

I made a formal complaint of harrasment against our local Police Community Support Officer and he was moved from our village (~5k people) to a tiny one (~500 people) 10 miles away.

I would have rather avoided the hassle but after 7 parking tickets (all over turned) and 1 charge of Obstruction of the Highway which resulted in me having to take 2 days holiday to fight it in court (I won) I'd had enough of dealing with a someone who was quite clearly too stupid/petty to do their job properly.

BBx

10-10-2008, 13:53

Just got a free lunch! :D

From Jamie's a bistro across the road.

We ordered two Chicken Caesar Salads without Anchovies... half an hour later the table next to us who ordered after us was chomping through their food.. so I asked where ours was because we ordered before them :huh:

5 mins later we get our food... with slippery lil suckers in them! Sent them back and they blatently just picked out the anchovies and sent it back outside Saul found an Anchov in his salad :/

So again I called over the waitress and asked to see the manager. The manager came rushing out apologising and said she wouldn't put those on the bill.. I asked for the bill at that stage because I was due back at work.

She came back and said that she was really sorry so wouldn't charge us for anything!

Amazing! I didn't even have to kick off! :D

BB x

NokkonWud

10-10-2008, 13:56

Does anyone have a downright condemning complaint letter I could have please?
I need to complain to Tesco. Any help would be appreciated.

Gnat

10-10-2008, 13:58

Does anyone have a downright condemning complaint letter I could have please?
I need to complain to Tesco. Any help would be appreciated.

hahahaha.

Good luck.

I have complained TWICE to tesco.

NokkonWud

10-10-2008, 14:01

But have your complaints been due to a lack of store hygiene and you and your friends gagging/puking?

Pheebs

10-10-2008, 14:06

I have huge complaint letters to Tescos but for other reasons :D

Don't think they'd be so fitting!

Reference store hygiene... shouldn't you contact... meh. Who are they called again people? The clean mean people? Standards... people! Argh! You know who I mean! Shouldn't you contact them first? :)

NokkonWud

10-10-2008, 14:07

I'm happy to edit any complaint letter! :D

BBx

10-10-2008, 14:07

HSE?

My brother sent me one about their website that he drew up!

BB x

Pheebs

10-10-2008, 14:12

Yeh yeh HSE!

My email is enormous though...

I'll fwd it to your addy on your profile! It got me £35 worth of vouchers :D

NokkonWud

10-10-2008, 14:13

Excellent :D. I'm hoping it's long to the point that they think "Oh **** this, just give him something" :p.

Gnat

10-10-2008, 14:14

But have your complaints been due to a lack of store hygiene and you and your friends gagging/puking?

One of them was about being kept waiting an hour for something we had already paid for to be brought to us.

Whilst the woman was rude to us.

Whilst I was in labour.

The second one was my little boy (who was 18months at the time) falling ona puddle that hadnt been cleared up. bit right through his lip. called a staff member for help.
She gave him an ice lolly and tried to send us on our way.

I said no, i want to put it in the accident book.

she wrote our details on a ppaer towel, and said she would put it in.

whilst all this was going on, the puddle was still un warned about, and someone else fell on it (and sprained their ankle)

and we had to ARGUE to even get her to put it in the accident book, as apparently its confidential and the public werent allowed ot see it.

NokkonWud

10-10-2008, 14:34

Thanks for that Pheebs :).

vix

10-10-2008, 16:43

I remember years and years ago when I was probably about 7/8 and we were poor, we were shopping in Tescos and they had just painted the trolley guard things they have at the end of the freezer aisles.

Bright orange they were, and I had got paint all over my blue Winter coat that we'd had to get money off my Grandparents to buy :/

I remember we got to go in their big conrtol room thingy where they had a window you could see the entire floor from, it was great. I got a new coat out of it but it wasn't blue. Or orange. :D

NokkonWud

10-10-2008, 17:53

It was Blorange?

Fayshun

10-10-2008, 23:40

I got reported to the Duty Inspector on Wednesday.

For something good!

One of our regular toerags tried to hang himself out in the yard using a shoelace. I spotted him and we managed to get to him before he'd even got it round his neck.

We then spent the next 2 hours sitting on him in his cell because he wanted to fight.

Got a "well spotted" off the Sergeant, the Custody Inspector said "well done" and we're going to have a chat next time our duties coincide and my manager says as I've recieved a good report through the official channels, there may be a little something in the post for me.

It better be cash but it won't be as good as getting a mention in the company newsletter!

Go me!

Fayshun

19-11-2008, 23:08

Necropost!

I got grassed up to the Custody and Support Inspector again. I was searching some property that had been brought in for one of our customers and found a bag of weed hidden inside an aftershave box. And I rescued another prisoner who was trying to strangle himself with his T-shirt.

I think I'm going to get a letter of thanks off the BCU Commander! Woot!

There better be a cheque attached to it.... :D

Lomster

19-11-2008, 23:21

Fayshun

19-11-2008, 23:32

I doubt it as you never got any thanks before eh? seems they like to complain but never compliment.
This is from TVP not Reliance though.

If I do get a letter off the SuperNintendo, I'm framing it and putting it up in the loo!

Lomster

19-11-2008, 23:39

This is from TVP not Reliance though.

If I do get a letter off the SuperNintendo, I'm framing it and putting it up in the loo!

Why the loo? weirdo :p

Blackstar

19-11-2008, 23:52

BBx

20-11-2008, 00:06

My mum is the queen of complaining (worse than BBx)

She is my idol.

*worships*

:D

BB x

Pheebs

20-11-2008, 08:36

HSBC managed to poop up again recently with us. I have become quite tired and weary of complaining to them buuuut it had to be done.

So phonecalls later, lots of tea and a nice long email (of which wasn't my standard happy type complaint email - I am a nudge away from leaving them so expected answers and a damn good reason why I should stick around).

Anyways. Where we were supposed to have an overdraft there isn't one - but they're sorting that out for us, plus they're reimbursing us the monies they charged us in error and sending us wine.

Normally I'm not very bribable... but this is wine.

;)

I have told them though "to be honest... wine won't convince me HSBC is a good bank but feel free to send it through!" and I've said any more massive muck ups in the near future then they can say good bye to our nearly 10years of loyalty, business bank account, personal bank account (x2), joint account and life assurance (oh and as soon as mortgage is up - bYyyyYye!)!!

They're useless. If anyones thinking of swapping banks just plain avoid HSBC. They were great when I had lots of money flood in, but as soon as I moved that to a savings account elsewhere they've become enormous egits.

AboveTheSalt

20-11-2008, 09:01

Pheebs

20-11-2008, 09:09

Aww I miss John Lewis. They're the best.

Booo to Exeter having no such store :(

Stan_Lite

20-11-2008, 09:34

Working in retail really makes you appreciate staff if they are nice and fuming if they are useless.
When people are crappy to me in shops i complain, there is no need for bad service they are being paid to be there (granted not enough sometimes). I've never had a circumstance where i've been rude or given bad service, even when they have been vile to me. If things are out of my control like faulty or suchlike I apologise and sort it out.
When people are nice but firm they usually have their problem sorted quickly and efficently. Get your knickers in a twist (when it isn't needed, there are some cases where it is) and it really doesn't help you any and slows things down.
My mum is the queen of complaining (worse than BBx) we've had so many 'complimentary' sweeteners to say sorry. My younger sister has graduated from the same school and has just gotten £40 from RBS because they have been awful.

That was pretty much my outlook when I was working in retail. If someone came in and said something like "Excuse me mate, I bought this the other day and it's faulty. Any chance of a replacement?" I would say "No problem mate, I'll just get one off the shelf for you. Sorry about that."

If, on the other hand, they came in shouting and swearing "What sort of a ****ing shop is this. I only took it out of the packet and it's ****ed, I'm never coming back to this ****hole again. I want my ****ing money back NOW!!", they'd get fobbed off.
"I'll just fetch the manager sir". Nip outside for a fag, wander slowly upstairs to the manager's office. "Hi Dave, there's a right mouthy git downstairs whingeing about some faulty goods. He's been a right pain, shouting and swearing at me."
Manager would wander downstairs 5 minutes later, making the guy even more riled. "Now then sir, I believe you've been verbally abusing a member of my staff. These people are not here to be abused because you have anger management issues." If the guy calmed down and apologised, he would organise the refund himself, if he started on him, he would throw him out of the shop and tell him not to come back :D One of the best bosses I've ever had.

lostkat

21-11-2008, 07:14

I returned a non-stick frying pan to John Lewis yesterday, on which the two of the four spot-rivets on the handle had failed. The frying pan was old and well worn. They asked for my details but I said that I wasn't looking for a refund or a free replacement, I just wanted them to be aware of a potential problem.

As I was wandering about John Lewis elsewhere, I was approached by an Assistant Manager who said that she did want me to be happy shopping at John Lewis - which I confirmed I was - and that she wanted to offer me a full refund. I repeated that I wasn't making any sort of complaint or looking for a refund but she insisted.

I just love John Lewis, they really are a benchmark for customer service.

:)Quite impressed with that actually.

I emailed Typhoon a few months ago about some sugar/coffee/tea tins I'd bought from their range. They've gone rusty on the bottom and are knackered after just over a year and I was pretty disgusting. I wasn't hankering for a refund and said as much, but I wanted to alert them to a quality issue they had. This was reinforced by the fact that my boss has the same tins and the same had happened to hers.

I got a snotty email back saying thanks for contacting them etc. etc. but my tins were over a year old and so didn't qualify for a refund. Then they went on to say that it was because when I'd washed them, I'd used something abbrasive. I was really annoyed that they'd not even really read my letter and understood what I was trying to say! I'd already mentioned that I only wiped them down with a damp cloth and I'd said I didn't want a refund.

Didn't bother responding becuase it felt like I was banging my head against a brick wall. I won't be buying anything from them again though.

I never normally complain, but I think I've been inspired by BBx :p This week I've sent off 2 letters. One went to Natwest to express my shock and amazement at them putting up my home insurance policy by 46% for a renewal, depite me having made no claims. I cancelled the policy. The second went to Ikea about their crap call centre who give out duff information. I don't expect anything to come of them except for a generic "we care what our customers think" letter, but I feel better for it.

jmc41

21-11-2008, 08:08

Manager would wander downstairs 5 minutes later, making the guy even more riled. "Now then sir, I believe you've been verbally abusing a member of my staff. These people are not here to be abused because you have anger management issues." If the guy calmed down and apologised, he would organise the refund himself, if he started on him, he would throw him out of the shop and tell him not to come back :D One of the best bosses I've ever had.

My last boss is retail was good like that. I remember one instance when the customer was being a pain about wanting a discount on something, I took and look and offered him 20%, we normally only go to 10%.

He wasn't happy and wanted my boss, so I rang him up and he offered the guy 10% off. Then told him he's made the call he could have 10% or nothing when he suddenly wanted 20% off! Of course these days management back up is like a forgotten dream, ah well.

Stan_Lite

21-11-2008, 10:08

That boss was pretty good. As far as he was concerned, keeping his staff happy and comfortable was more important than selling his soul for the few quid he might make from one awkward customer.
Must have been one of the best retail jobs going. It was a builders merchant/DIY shop, so quite a manly job. The wages weren't brilliant but the perks were good - we got unbelievable staff discount at cost+5% which applied to immediate family as well, 7 weeks holidays and paid sick leave.

BBx

21-11-2008, 10:33

I never normally complain, but I think I've been inspired by BBx :p

\o/

:D

BB x

jmc41

21-11-2008, 18:56

Bigstan: Sounds like a cracking job, why did you leave?

The retail one I referred to also DIY, but discount was 20% or 10% on electricals and you had to be there about 6 months first, and only one other signed family member could use it.

On a seperate note the only time I've written and complained and actually gotten a response was with Natwest. There is plenty to complain about but in this instance it had taken me about an hour to get a load of cash out for a desposit at lunchtime. They did say there were working on it, getting more staff etc.. and to be fair it was improved when I next went in there.

Stan_Lite

21-11-2008, 19:33

Bigstan: Sounds like a cracking job, why did you leave?

The retail one I referred to also DIY, but discount was 20% or 10% on electricals and you had to be there about 6 months first, and only one other signed family member could use it.

It was a cracking job and if the money had been better, I would still have been there. Not only were the working conditions excellent but most of the rest of the staff were good too - we used to have regular Friday night piss ups and stocktaking was a hoot. However, when someone offers you the opportunity to earn more than double what your earning for doing less work, it's hard to say no ;)

It's the only job I've had where I enjoyed stocktaking.
We would close the shop at 5 on Friday and before any counting took place, fish and chip suppers and cans of soft drink were fetched and consumed. Then at 7 PM, we would stop for tea and choccy biccies and then we would count until 9 o'clock. Most of us would then decant to the pub at the top of the road, where we would remain until 1 in the morning.

Stocktaking would recommence, albeit blearily, at 09:00 on Saturday morning. We would count for an hour or so until the trainee arrived back with a van full of greasy breakfasts in polystyrene cartons. We would count until 1 o'clock and then we would head up the road to the British Legion Club, where we would be treated to a bar lunch and beers. We would then head back down and finish up the count in the afternoon - luckily, it was mostly done by this time and we could all bugger off back to the pub by 4 usually. Great fun :D All of the food and drinks over the weekend were paid for by the company as well as overtime.

Haly

19-02-2009, 21:03

To counteract the negativity that customer service oh so often gets (and admittedly often deserves too!): a welcome bump for this thread :D

My iPhone's died today which is rather crappy. Annoyingly I got to the O2 shop too late (I say too late, their site says they close at 8, the shop window says 7 and I arrived at 6.59 :/), so came home and gave their customer service a call expecting hassle as I hate phoning call centres.
Really lovely Scottish woman answered, listened to my explanation of what was happening with my phone. Didn't treat me patronisingly at all. Asked me to try a couple of things but while mentioning politely that I'd tried it earlier, she took that on board instead of ignoring me.

Nothing worked as expected. So she explained about having to take it to an O2 shop or Apple store, which caused a brief chat about how there aren't enough Apple stores about but how we were both pleased there weren't as we'd spend too much then ;D
She sent off an email to my local store to let them know I'm coming in tomorrow, and that was that.

Now granted tomorrow at the store could completely ruin my positive mood about this call but it was nice to have such good customer service on the phone. :) Means I've come off in the phone in a good mood despite being tired and having a broken phone. It is the sort of thing that I'll remember when it comes to choosing what network to go with in the future.

Zirax

19-02-2009, 21:17

I've had similar experiences with O2. A lot of my mates went with 3, Vodafone, T-Mobile and used to whine like crazy on coverage. It even got signal at MBs in Pembroke! Never had an issue with O2 and that's going back to BTCellnet around '98 or '99. Their £20 sim package does me well at the moment. Never use all the mins or texts. That being said there is probably cheaper out there, but I don't want the hassle.

There is a lot to be said for something that just works :)

Haly

19-02-2009, 21:19

I've had brilliant coverage with O2 too :)
Tend to have very dodgy coverage with Orange, Vodafone and T-Mobile in this house but never had a problem with O2's signal, touch wood!

Zirax

19-02-2009, 21:22

I really think this calls for a group hug moment :)

:hugs:

Haly

19-02-2009, 21:30

Blighter

20-02-2009, 01:10

After serving a certain somebody yesterday, he told my manager that I'm a valuable asset to the team and should have a pay rise ;D

I think the best thing about it was that it was none other then JOE PASQUALE :D :D :D

Blighter

20-02-2009, 01:10

Blackstar

20-02-2009, 02:13

I had a mentally disturbed customer go off on one at me on Tuesday. Screaming, demanding the police be called etc. Scary. Although I apparently handled it 'impeccably' until she was removed by 5 security guards.

Jingo

20-02-2009, 10:16

I was delighted to be told angrily that I am "personally responsible for the failing economic climate" the other week!

:D

Belmit

20-02-2009, 11:21

Going back to iPhones, a colleague of mine had his silent button snap clean off his 3-month old phone the other day. He went to the Apple store and they immediately replaced it - didn't even ask any questions.

Burble

20-02-2009, 12:02

Apple stores are usually awesome at replacing stuff.

I bought myself a 4Gb Nano (one of the first gen ones) in NYC a few years ago and it would only charge when it felt like it. I took it back to the shop I bought it from and in under 2 minutes from walking into the shop I was leaving with a brand new iPod.

Haly

20-02-2009, 12:44

I do wish we had an Apple store here :( Sounds like it'd be a lot easier than O2, plus I like looking in them :D

I was delighted to be told angrily that I am "personally responsible for the failing economic climate" the other week!

:D

;D Congratulations :D

Davey_Pitch

20-02-2009, 13:06

I do wish we had an Apple store here :( Sounds like it'd be a lot easier than O2, plus I like looking in them :D

We have 2 Apple stores in Liverpool (unless the one in the Docks has closed recently) but I hate looking in them, always want to spend money I don't have ;D

BBx

20-02-2009, 13:08

We have 2 Apple stores in Liverpool

You should give one to Jen... greedy! He he! :D

BB x

Haly

20-02-2009, 13:11

You should give one to Jen... greedy! He he! :D

BB x

I agree :D

Davey_Pitch

20-02-2009, 13:13

I think the postage for it might be a bit expensive :p

Fayshun

06-03-2009, 01:12

Mark

06-03-2009, 01:22

Well done you. Now don't go planting 'evidence' to conveniently find, will you? :p ;D

We have 2 Apple stores in Liverpool (unless the one in the Docks has closed recently) but I hate looking in them, always want to spend money I don't have ;D
The one in the Docks is/was a fake (Apple distributor, not real Apple), so not sure what their CS would be like. Plus, while I was there, they got in trouble with the Docks management. Oops. ;D

FrostedNipple

06-03-2009, 01:45

it was none other then JOE PASQUALE :D :D :D

GET oOUT!!!! NO WAY!!!!

Glaucus

06-03-2009, 12:43

Had no luck getting anything out of sky :(.

Email's, phone calls.
gave up in the end after I got my phone bill through £30 to Sky :(.

Mark

06-03-2009, 20:35

Send 'em the bill. Won't get you anywhere, but it might be cathartic. :)

Blighter

07-03-2009, 01:19

GET oOUT!!!! NO WAY!!!!

Yes way! He was/is going to America for two weeks hiking after doing the Inca Trail a couple of years ago.

He's a really nice guy :) Very talkative and was asking me loads of stuff about me which was kinda cool! Not often a celeb shows interest in a nobody :D

Von Smallhausen

07-03-2009, 22:30

Holy moly thread resurrection Batman.

Last September, I searched a bag brought into custody for a prisoner who was being deported by Immigration. In said bag there was a box of aftershave, in the bottom of the box under the bottle was hidden a bag of weed!

The guy who brought it in was invited to come back to the station by the Custody Sgt and got arrested for being concerned in the supply of drugs. After interview it got NFA'd as he genuinely didn't know it was there.

The custody Sgt told the Custody Inspector who apparently told the Reliance Contract Manager because yesterday I got £25 worth of High Street Vouchers under the "exceptional work in a single case" reward system.

\o/

I'll be browsing the shelves at HMV tomorrow!

You spawny get !

I got a nice phone call on Thursday after initially dealing with a potentially suicidal male. His son asked for me and passed on his thanks for the initial job which involved numerous multi-force actions.

Prior to that, a female rang to say that a teapot and some gloves had been planted in her house by the FBI.

It can happen people .....

Desmo

09-03-2009, 21:20

Prior to that, a female rang to say that a teapot and some gloves had been planted in her house by the FBI.
;D that's awesome!

Greenlizard0

16-03-2009, 16:38

I'm giving some serious thought to ringing up Tesco. This might initially sound a bit fickle, but I'm getting quite annoyed at the number of times offers have been listed out in the aisles, which then don't show up on the till so I end up being charged more.

The latest of these happened today. I saw a bunch of spring onions for 67p. The little red card said buy two, and pay £1 (saving 34p). This didn't come up on the till and so I paid for it.

Yes, it's just 34p, but I check my bills when I get back home and am finding these sorts of errors increasingly frequent; (I do check I have the right items).

Blighter

16-03-2009, 16:41

It is hard working in a shop and keeping up with the price changes.

Example.. we recently had markups on out ski sale to protect the profit margin, however a lot of our stock was from our Freespirit and Animal stores, meaning that they wasn't on the list.. so we can't check them and label them up properly.

There are also times when certain colours of items go into 2 for 1 promotions but others don't... that is annoying :p

Feek

21-03-2009, 13:14

I had a box of Rice Krispies a couple of weeks ago that tasted bloody horrible so I filled in the complaints form online and a few days later I received postage paid packaging to send them back.

Today I got a letter.

Dear Feek,

I was sorry to learn that you have had a complaint concerning Kellogg's Rice Krispies and thank you for contacting us.

It would appear that the cereal has become odour contaminated at some stage during the chain of distribution. Unfortunately, due to their dry composition, strong smelling vapours can be absorbed and retained by this product. Substances of this type are not used or stored in our factories or warehouses. I can assure you that I have brought this incident to the attention of our quality assurance manager for further investigation.

Blah blah, have six quid's worth of Kellogg's vouchers for being awesome.

Lots of love.

Mrs. Doris,
Kellogg's

BBx

22-03-2009, 12:35

LOL! Love your work Mr Feek ;)

Last weekend Rob and I ordered a Pizza Hut delivery and was told that delivery was 2 hours... :shocked: yes it was saturday night, but even so :/ so we decided to collect anyway.

The reason for choosing PH over Dominos was because I wanted to try the garlic cheesy bite crust.

We were told that it would be 30mins so the boys went to collect and by the time they got back, the cheesy bites were all dried up and just dough :/

So I complained on the website and got sent a £5 voucher for Pizza Hut! :D

LOL - deffo pays to complain ;)

BB x

Slinwagh

22-03-2009, 13:02

I love complaining, the best result so far having two managers, one from United Utilities and the other from Morgan Est apologising to me in person in my home.

It is really amazing how quick your complaint is resolved when you email the members of the board.

Mark

22-03-2009, 14:32

I remember that incident very well. Given that I'm partially sighted, I certainly appreciate utility companies/contractors being taken to task about unsafe work.

Feek

22-03-2009, 22:33

Hi,

My wife recently ordered the Super Pet Crittertrail X 21 X 12.7 X 18" cage for our two Gerbils, Bob and Bob (yes, they both have the same name, it makes things easier). The order number is 5857

This was delivered just a couple of weeks ago and the Gerbils have been very happy, they've loved running up and down the little pipe and they absolutely adore the wheel.

However today we noticed that they seem to like the cage a bit more than we thought.

Please see the four attached images.

As you can see, they've quite badly chewed the slide and it no longer fits in place. There is no way for them to reach the wheel any more. They are young gerbils and their teeth are nowhere near as strong as adults so I was somewhat perturbed to see the damage that they've done.

They've also chewed quite badly around the edge of the yellow tube as well, I'm now concerned that they'll get through the soft plastic and escape.

The product description (see fifth attached image) clearly states that this cage is suitable for Gerbils but I feel that is not the case. The plastic is obviously far too soft and they've destroyed it in just a couple of weeks.

Please advise what can be done about this as the product sold is clearly not fit for purpose.

I look forward to hearing from you.

Lots of love

Feek

http://ocukroguesgallery.com/feek/temp/knackered_slide-20090322-213208.png

divine

22-03-2009, 22:48

Every rodent i've ever had has destroyed anything plastic / wood, i've always kept them in metal cages (hamsters) or glass tanks full of sawdust (gerbils).

Blighter

22-03-2009, 22:50

Every rodent i've ever had has destroyed anything plastic / wood, i've always kept them in metal cages (hamsters) or glass tanks full of sawdust (gerbils).

^^ This

Feek

22-03-2009, 22:51

The cage the other gerbils are in is made largely of plastic and they've scratched at it, but not damaged it at all. That one has been occupied since before Christmas.

I'd expect it to last longer than a fortnight.

divine

22-03-2009, 23:06

I suppose it depends how aggressive they are or how much they feel the need to gnaw, mine would usually obliterate anything plastic within a week.

Feek

22-03-2009, 23:10

Well they were moved from the other cage to this one and they'd not damaged that one at all.

I really don't expect a £40 tank to have been destroyed in two weeks, it isn't fit for purpose, we'll see what the supplier says.

Greenlizard0

23-03-2009, 03:04

Lots of love? :p

Blighter

03-04-2009, 23:37

I feel like complaining to Blacks about their ANNOYING habit of saving the website images as compressed JPGs... THEY LOOK CRAP!

/rant :p

Blighter

03-05-2009, 22:42

I have a right mind to write a written complaint to South Eastern after today.

I went to the cinema today to watch a couple of films with my mate, so looked up train times before I went.

The site said there was one at 6 past the hour, every hour.

Anyway, to cut it short, I got to the station and sat down (at 5:45ish).

20 minutes later... no train.
30 minutes later... no train.

By now its 6:15 and the train should have been there 9 minutes ago. So I phone up National Rail and they say there aren't any trains running at all?! WTF?!

There wasn't any signs or anything at the unmanned station, and the electric board thing just said "Welcome to Cuxton".

:(

Slinwagh

03-05-2009, 22:52

Blighter

03-05-2009, 22:58

I thought you had your own application for looking up train information. ;D

I do, and that's what I used :) Just directs the search to the NR website :)

Mark

03-05-2009, 23:07

Does it do live train times? My usual source for those has been broken for the last month. That's cause for complaint in my book. :/

BBx

05-05-2009, 14:00

Southeastern are complete BS... don't get me started!

And yet I am seeing posters displaying 'an outstanding service of delivery' what rubbish! None of the trains are on time in the morning.

BB x

Blighter

05-05-2009, 20:08

or any other time of the day...

jmc41

07-05-2009, 07:06

Often mean to complain and never get around to it, however I have started over bad food, in supermarkets that is.

Most recent example, Sunday afternoon I buy a bag of apples, being fed up with soft tasteless ones I got some slightly more expensive ones. Come Monday I take one out and not only is there a small hole in the side but upon taking a knife to it looks rotten to the core. And the top is squigy brown / moudly.

Still, got a complete refund and kept the rest of the bag which is something :)

Lana

10-05-2009, 02:25

my sister stayed at the disneyland hotel, and had a bad experience (a door broke off and fell on her daughter, and the employees were extremely unhelpful in regards to a first aid kit, and then when she asked for a manager it took 3 days for one to get back to her and two days for the door to be fixed) and she complained. She studied travel industry management in school so she was able to highlight the laws broken and rules of the trade they didn't follow in the situation.

She ended up writing in a letter, and the reply was so polite and offered her a free room for her next stay, etc. They are going again later this month and the manager told her to contact him upon arrival so he could be sure to take extra good care of them.

I think complaints are important, but compliments are so much harder to come by! I try to compliment people who have helped me as I come across them, and companies when I have the opportunity.

Blighter

10-05-2009, 16:39

^^ I agree. A customer was leaving the other day and turned around and said:

"You know what, whenever I come here the staff are always so polite and friendly". Then walked out.

Was quite taken back because nobody ever compliments people nowadays.

Haly

19-06-2009, 13:30

Rather happy with Nandos at the moment :)

Me and my Mum went there last Bank Holiday for a treat. We both had chicken burgers, but mine had a rather large bone in it. I wasn't too bothered (figured these things happen although it was still a bit bleh) but once we finished our meals and went to order desserts, we were told that essentially they had no desserts due to supplier problems. :/ Staff seemed pretty uninterested in the disappointment.
Anyway, only minor things but still bugged me a bit. We don't get to go out for food very often and we'd gone specifically to cheer ourselves up a bit, so it did dampen the trip a bit.
So I emailed them just to explain how we felt a bit disappointed, and we normally love Nandos etc. Just had a long letter today apologising for it all (although I had to laugh at the 'Bones naturally occur in chicken' line well duh :p) and most lovely of all: a voucher for a free full platter :D \o/
Whole chicken and two large sides will be huuuuuuge for us so that's excellent :D

Glad I got round to emailing as I'm awful at contacting companies about anything.

Dee

19-06-2009, 13:58

It pays off to have a moan Jen, well done :D

BBx

19-06-2009, 14:13

Nice result Jen! :)

I feel like I should hand out badges like Blue Peter.

:/

BB x

Haly

19-06-2009, 14:57

Cheers both :D

You need to create a 'I moaned and won' Blue Peter style badge Mei :cool:

vix

19-06-2009, 16:57

Just remembered I rattled off a complain to Past Times the other week.

We stopped off at Braintree Freeport and had a wander around the Past Times there. We were hassled by two members of staff going 'Ecerything on this table is 10% off marked price today' - yes I can read the signs. Anyway, found something nice for a pressie and bought it, I was faffing with my walking stick at the counter and just hammered the numbers into the PIN machine, not checking the amount - very naughty but I was a bit hassled.

Anyway when we got home I realised they hadn't taken the 10% off, which wasn't a biggy as it would only have been 80p but I was just annoyed that they had been pressure selling it and then not bothered to do it.

So, rattled off a complaint suggesting they follow through with their special offers and got one back which said 'If you go back to the store with your receipt they will reimburse you with the discount, sorry for the distress this has caused you'.

Well, first off I'm not in the slightest bit distressed, I think this was totally the wrong word! And secondly, not likely to drive back to Essex for 80p. So I rattled another e mail saying they missed the point and I was commenting on their sales practices rather than complaining about 80p. No reply.

BBx

22-06-2009, 12:30

Just checked my bank account as we get paid this week and I usually transfer whatever I have left into savings/CC, logged in and found out that Orange had taken £450!

Called them and found out why. Before I went on hols I asked for my internet access to be disabled (note disabled and not terminated) and then reactivated when I got back.

Well they decided to turn it off during my holiday and then add it back on, totally ignoring the fact that I get unlimited net usage free on my tariff.

Had to call the bank for a Direct Debit Indemnity Claim, luckily I have some savings to top up my account otherwise whilst waiting for the £450 to be re-imbursed into my account (48hrs) I risk being overdrawn and charged.

So annoying!

BB x

Haly

22-06-2009, 12:33

Ouch!

Mark

22-06-2009, 12:45

It's a good thing you're on the ball and spotted that in time to do something about it.

They did something similar to me, but luckily I only had a small internet allowance anyway so it was only about £50 more than it should have been.

Nutcase

22-06-2009, 18:17

Sounds similar to what sky did to Emilee. They came to check the signal of her tele after she complained, found it was crap and decided to cancel all her services without asking.

She got the dish moved at her expense, got everything uncancelled (this was the next day). Even got the cost of moving the dish refunded as well as a refund on all her tv subscription costs to the date of the dish being moved :shocked:

Then a month later her broadband stopped working. Seems they didn't uncancel that, and they wanted £60 to reinstate it. Wouldn't budge at all despite repeated calls etc.

So she's gone with orange ;D

BBx

23-06-2009, 15:43

So another phonecall today from Orange. Obviously my account has been flagged because of yesterday's problem. The guy rang to tell me that yesterday's amount was for my May bill and my June bill (due to come out on 16th July) is due to be: £642.04!

So I cancelled the DD to stop this happening... and was advised that any internet calls for this period will be credited - until they sort out my unlimited tariff - apparently its not available at all now, so they have to speak to the technical team to get it re-instated and apparently this wasn't done yesterday when I was told it was!

Outrageous!

BB x

Burble

23-06-2009, 16:14

Nearly £1100 in 2 months? Fook me!

Nutcase

23-06-2009, 16:35

Garp

23-06-2009, 17:47

Nearly £1100 in 2 months? Fook me!

Do you really use mobile internet that much :shocked::shocked:

BBx

23-06-2009, 19:48

Do you really use mobile internet that much :shocked::shocked:

Yeah my thoughts exactly!!! Should see what their rates are...

I have my gmail linked to update to my phone and I check FB every morning, if I'm navigator in the car I will check BD/GH and FB and I use googlemaps a lot.

So maybe!

BB x

Mark

24-06-2009, 02:08

The default data tariff is well over £1/MB, and might be £3/MB, so £1100 isn't actually that much data.

Gilly

24-06-2009, 19:29

I complained about a Lucozade water bottle to GSK. They sent me an SAE for it, and in return sent me a new one along with some free hypotonic drink mixes :)

Didn't expect it, so anything was a bonus.

Kitten

24-06-2009, 20:20

Orange accidentally charged me for 2 weeks when they swapped over to my new contract and they charged me about 150 quid and I hardly used it - just a bit of email/facebook/forums etc. Their rates are pretty awful for non-inclusive use.

Bod

27-06-2009, 01:14

About 5 years ago I noticed they didnt sell Easter Eggs with mugs anymore, so I wrote a humorous/tongue in cheek letter to the leading manufacturers, Nestle, Mars etc with a letter (slightly tailored to each)

http://marcelbooth.co.uk/m/misc/eastereggmugs.html

Nestle sent me a Nescafe mug
Mars sent me a 'Sorry we dont do them any more' letter
Whoever makes Bertie Bassets sent me a bertie basset mug. (Rowntree?)
And the fourth major one didnt even bother to reply I don't think.

They sell them now, and I like to think it was singlehandedly down to me and my letter :p

Fayshun

27-06-2009, 02:46

*salutes Bod*

Bod

27-06-2009, 21:09

Briggykins

27-06-2009, 21:33

http://marcelbooth.co.uk/m/misc/eastereggmugs.html

They sell them now, and I like to think it was singlehandedly down to me and my letter :p

Bod, let me give you a hug, you poor, cruel-sister-having, mugless person. Well done you on getting through it and getting the mugs you deserve.

Bod

27-06-2009, 21:54

Thanks :)

It was a tough battle, but I can cope well with it now.
Some days are hard, but I muddle on of course

Belmit

28-06-2009, 10:39

I stll have my Wispa mug from when I was about eight! It's a cool mug.

Dee

30-06-2009, 10:34

I have to moan more often! Bought some underwear from Peacocks, and they are coming apart at the seams! No its not because of my big bum you gigglers in the back ;)

Sent a quick email, expected nothing. They called me this morning and are sending me some vouchers! Better than nowt :D

Psymonkee

19-07-2009, 02:48

Just got a bar of Cadburys Dairy Milk and had a problem with it. Decided to contact them - expected outcome?

Hi,

Whilst I certainly enjoy the vast range of products manufactured by Cadburys I came across something I thought rather strange.

Normally I am quite content with a normal bar of Dairy Milk (6 chunks) however the other day I happened to see a bar labelled:

Bar & a Half

Excellent I thought as I was on my way to visit my parents. However on arriving at my parents house I came upon a dilemma. The promised bar and a half wasn't there.

For some odd reason 'A bar and a Half' only has 8 chunks of chocolate. As you are probably aware a standard bar has 6 chunks.

If:

6/2 = 3

Then surely a bar and a half must be:

6+3 = 9

Sadly this is not the case - how has this simple mathematical error managed to go undetected for so long?

I think it's the vodka that has made me think so clearly but I figured it would be worth a laugh :D

Nutcase

21-07-2009, 19:50

Recently bought a Bosch Warm Up Regulator (fuel injection part) on Ebay from a place in America. Hard to find these days, so after a lot of umm-ing and ahh-ing I clicked the buy it now for $225 and $30 delivery.

Got stung £31 VAT on it, and after paid went to pick it up from parcelforce.

Got home, and the bloody thing was a rebuilt unit, and not all that good a one. I could have got one of my existing ones done for about £90 so wasn't impressed.

Emailed the seller and sent photos of it showing the faults. Got a reply saying sorry and offered a refund plus $7 to cover return postage. I said not enough as would end up ~$60 out of pocket.

Got another email saying offering $7. I replied again saying not enough.

Came home today to find a full refund of the original payment including the postage, and a not saying didn't notice it had been sent to the UK, and said to keep it with apologies :shocked:

So just got to claim the VAT back now! Seriously tempted to flog it and after recovering any losses I incurred sending the rest to the people I bought it from after their goodwill.

Should in theory get about £90 for it :)

vix

25-07-2009, 11:00

I was in a bad mood the other day and rattled a complaint off to Next. Basically we had gone into Next about half an hour before they closed, and just as we had walked through the door, they announced the changing rooms were closing :/ So I turned round and walked straight back out as I do need to try stuff on before I buy!

E mailed Next to say i thought that was ridiculous and assumed they would lose sales from it.

Today got a really in depth letter thanking me for bringing the issue to their attention, no it's not their policy, and explaining what steps they had taken with the staff involved. Also enclosed a £20 gift card! Result!

Psymonkee

25-07-2009, 11:21

Just got a bar of Cadburys Dairy Milk and had a problem with it. Decided to contact them - expected outcome?

I think it's the vodka that has made me think so clearly but I figured it would be worth a laugh :D

Got a response on this one :(

Thanks for your recent email.

I have contacted the Marketing Brand Manager for Dairy Milk and she has confirmed that the new 'bar and a half' slogan is in fact correct and refers to the weight of the bar and sizes of chunks of the bar. In terms of weight the Bar and a half has a bigger weight than it should have.

A normal bar is: 49grs
As a result a normal bar and half should be: 49 + 24.5= 73.5g

However the actual weight of our new 'bar and half' is 75g

I hope we have answered your question and thank you for taking the time to contact us.

Regards

Sarah Welch
Consumer Relations Department

Pfff cheap get out :(

Dymetrie

25-07-2009, 11:59

Pfff cheap get out :(

DAMN THEM AND THEIR BLOODY LOGIC!!!!

:p

BBx

28-07-2009, 19:53

ORANGE RAGE - AGAIN!!! :angry: <-- this smiley does not communicate my rage enough!

Today they cut me off!!! Because I had cancelled the Direct Debit.

So I called them before I left the office and asked how much I owed £236 :/

Hmmm... too much I say... after speaking to 2 people and getting transferred incorrectly once... I get through to a helpful (so I thought) young man who gave me his extension and everything and put me back on as a goodwill gesture while he got to the bottom of things.

All I wanted to know is what the £236 was for as I wasn't expecting to pay more than £80 max (the two months bills I hadn't paid). He said that he would call me back in the next two hours and he hasn't.

SWINE!!! (he is not a swine now :))

Lol... at least I got his number... am sure he'll contact me tomorrow, but this is doing my head in...going to type up all of my notes of correspondance now to send a complaint letter.

BB x

Edit: Scott called me back, he is disappointed that I am John's case and he can't get involved :( but if I don't hear from John in the next 48hrs I can call him and ask him to take over :)

BBx

03-09-2009, 15:28

Del Lardo

03-09-2009, 16:03

Raaarrrgghhh!!!

I thought I would call and try to cancel my contract, thinking that the team on disconnections would try to persuade me to stay, they didn't. They just said I could end the contract for free on 2oth Jan or pay £144.97 to have it done now.

Writing a letter.

BB x

Can't you change to the cheapest tariff before they calculate the figure?

Just been looking at their tariffs as I'm probably going to need to cancel my 18 month contract after 6 months if I change jobs.

Will

03-09-2009, 16:29

I had the same issue when I cancelled virgin from my old flat moving to my new place (I didn't need virgin) - charged me a fortune - it included a cancellation fee.

I refused to pay and wrote many many letters.

They dropped the fee to the remaining outstanding for the 2 months left of the contract.

Good on you Mei!!

I also wrote a letter of complaint to Luton airport for charging £1 for a plastic bag to put your liquids in - no way in hell was I going to pay because of THEIR stupid airport rules of **** and bollocks and crap. It's ****ing stupid for a start. Needless to say that I kicked up a fuss, but had no choice but to spend the £1. I wrote to them wanting my £1 back (other airports offer you the bags since it's them imposing their ruleso n you, so it's not your problem if you don't have a bag). It took 4 letters, and I asked for reimbursement for the postage too - I got a cheque for £2.20p - I felt so so petty but I didn't care.

Lastly, I complain to Easyjet for interupting us every 5 minutes on a 50min flight for selling duty free, and talking about lotto, and special promotions etc... not only was it every 5 minutes it was ****ing LOUD. Sleep? No chance. I got for my complaint, a letter stating they were sorry that I didn't enjoy my flight, and offeredm me a 30% discount on my next flight. Bonus!

I've got a lot of bitching out of my system in August :D

TinkerBell

03-09-2009, 16:38

Raaarrrgghhh!!!

I thought I would call and try to cancel my contract, thinking that the team on disconnections would try to persuade me to stay, they didn't. They just said I could end the contract for free on 2oth Jan or pay £144.97 to have it done now.

Writing a letter.

BB x

Hmmmm, why are you writing a letter?

I don't see what they have done wrong :huh:

Will

03-09-2009, 16:45

Why not?

If you don't ask - you don't get. :)

TinkerBell

03-09-2009, 16:47

Will

03-09-2009, 16:51

There always loopholes, and compromises.

Like congestion charge in london is effectively a contract with TFL - but I still disputed it and got my money back. :)

There are thousands of cases every day that are contractually binding yet the 3rd parties come to a mutual agreement, it's just the way of the world. Contracts are general rules to tie the average person into a certain agreement, but they are not absolute in all cases. :)

Pheebs

03-09-2009, 17:42

Ooo err Will... will be speaking to Virgin tomorrow to give them a heads up on us moving eventually then. Don't want to be stung with a cancellation fee!

Knipples

03-09-2009, 17:43

Ooo err Will... will be speaking to Virgin tomorrow to give them a heads up on us moving eventually then. Don't want to be stung with a cancellation fee!

If theyre anything like Sky, they just require 30 days notice as long as you are out of the 12 month contract period. I still had 2 months left on my sky contract when I moved out of my flat, they downgraded me to their minimum package for the last 2 months and then that was that.

Pheebs

03-09-2009, 17:46

Well I spoke to them today and because I've already blagged £22 odd off a month, they said if we reduced down to a minimum package it would still cost the same as they'd have to remove the discount!

Weirdos. Wasn't in the right frame of mind to sort through it all so will do so tomorrow morning prior to my tea when I'm nice and grumpy ;D

Knipples

03-09-2009, 17:48

Give em Hell Pheebs, failing that set me on them. I blagged a 2nd virgin plus box on my Mums account for nothing extra (they normally charge 10 quid extra a month) I pretended to be my Mum (she knew I was doing it, but is rubbish with getting stuff out of people) and rang them and laid it on thick about how much a month I spend with them, loyal customer, pay bills on time blah blah, and lo and behold a "special offer just in today" meant they could add another box at no extra monthly cost.
:)

BBx

03-09-2009, 17:51

Hmmmm, why are you writing a letter?

I don't see what they have done wrong :huh:

I don't know if you have read the full extent of my problem.

1) I went on holiday and asked for my internet access to be disabled while I was on holiday and re-activated when I got back.

2) All was fine, so I thought, until I received June and July bills totalling over £1k - they hadn't disabled the internet access they had deleted the free unlimited data call package from my tariff so I was now being charged for all my data calls.

3) Since then I have been charged for data calls on all subsequent bills, been cut off 5 times (cancelled my DD as I wasn't going to allow them to take £600 out of my account) because I hadn't paid - I called them each time saying I don't mind making a payment but these data charges need to be credited first.

4) Was put on a 250mb free usage package so if I go over (unlikely I know - but thats not the point) I will have to pay.

5) My august bill still has data charges on it, the guy I have spoken to today has asked his supervisor to start me on the free 500mb package on sept 21 and to recalculate my bills - I added my July bill up with him on the phone and it was incorrect.

If I hadn't spoken to the guy in point 5 I would have written a letter (have logged all calls/dates/who I spoke to).

Why shouldn't I? :/

As far as I am concerned I have been through a lot of agro having to call Orange every month since June about my bill and 5 times for being cut off, my bill is STILL being wrongly calculated and all because someone at Orange made an error.

BB x

Pheebs

03-09-2009, 17:53

Mei, how you're not down their offices with an axe right now I dooo not know!

BBx

03-09-2009, 17:54

True, but at the end of the day you signed a contract for a certain amount of time, as well as agreeing that if you wanted to end your contract before the end date then you would have to pay till the end date.

No point getting annoyed with them for keeping to the contract.

Sorry, I think I misunderstood you. Wasn't debating that I would have to pay the £144 and wasn't going to write a letter about that...cos obviously that is their policy, my point in my post was that I was expecting them to beg me to leave so I would have to go through my whole issue again - but they didn't!

Was going to write a letter about my whole problem (see above^^^^) - not the fact that they charge you a cancellation fee!

BB x

BBx

03-09-2009, 17:55

Mei, how you're not down their offices with an axe right now I dooo not know!

my manager said I was very calm. In fact the bloke on the phone said I was as well.

Ha ha

BB x

Knipples

03-09-2009, 17:55

Crikey Mei, you would think that at least one person in an organisation as big as Orange who have a bit of common sense and have sorted this out by now. Have you thought of going to the mobile phone ombudsman to see if they can offer you anymore help/give you some more clout.

TinkerBell

03-09-2009, 18:50

....

I wouldn't do that, but I can see why some people would. :)

I don't know if you have read the full extent of my problem.

1) I went on holiday and asked for my internet access to be disabled while I was on holiday and re-activated when I got back.

2) All was fine, so I thought, until I received June and July bills totalling over £1k - they hadn't disabled the internet access they had deleted the free unlimited data call package from my tariff so I was now being charged for all my data calls.

3) Since then I have been charged for data calls on all subsequent bills, been cut off 5 times (cancelled my DD as I wasn't going to allow them to take £600 out of my account) because I hadn't paid - I called them each time saying I don't mind making a payment but these data charges need to be credited first.

4) Was put on a 250mb free usage package so if I go over (unlikely I know - but thats not the point) I will have to pay.

5) My august bill still has data charges on it, the guy I have spoken to today has asked his supervisor to start me on the free 500mb package on sept 21 and to recalculate my bills - I added my July bill up with him on the phone and it was incorrect.

If I hadn't spoken to the guy in point 5 I would have written a letter (have logged all calls/dates/who I spoke to).

Why shouldn't I? :/

As far as I am concerned I have been through a lot of agro having to call Orange every month since June about my bill and 5 times for being cut off, my bill is STILL being wrongly calculated and all because someone at Orange made an error.

BB x

That is fair enough, but I have no problem with that, but I never got the impression that was the reason you were going to be writing to them for.

Sorry

No problem :) If it helps I have always had a distinct dislike for Orange. Awful company who don't care for their current customers. Hope they sort it out.

Mark

03-09-2009, 19:17

Ooh 'eck! That still rumbling on! Give 'em hell. They deserve it. Dunno what it is with Orange but going by past history they seem incapable of making account changes. They did exactly the same to me a few years ago (cancelled my data package and charged me at the ££/MB rate), then this year I ask for a downgrade and end up with both packages on my account. :/

Will

03-09-2009, 19:44

I wouldn't do that, but I can see why some people would. :)

You'll learn! ;D Everyone is out to **** you. Just make sure you **** 'em first! ;) :evil:

Burble

03-09-2009, 19:56

I also wrote a letter of complaint to Luton airport for charging £1 for a plastic bag to put your liquids in - no way in hell was I going to pay because of THEIR stupid airport rules of **** and bollocks and crap. It's ****ing stupid for a start. Needless to say that I kicked up a fuss, but had no choice but to spend the £1. I wrote to them wanting my £1 back (other airports offer you the bags since it's them imposing their ruleso n you, so it's not your problem if you don't have a bag). It took 4 letters, and I asked for reimbursement for the postage too - I got a cheque for £2.20p - I felt so so petty but I didn't care.

That really is petty. I don't think it is the fault of Luton Airport that you didn't have a plastic bag for your liquids. The rules (which aren't 'theirs' in any case) have been in place for a few years now so why not be prepared and grab a bag from home?

I agree that they're taking the piss asking £1 for a bag but is £1 worth kicking up a fuss about? Most other Airports dish them out free, but so what?

4 letters plus time at the Airport for a £2.20 cheque? I value my time at a lot more than £2.20.

Will

03-09-2009, 20:08

Good for you. And it wasn't for me it was for Sam, and yes I've been to airports lots thanks, but other airports hand bags out. Why should I bring my own? That's just plain retarded.

Yes it's petty for a stupid amount of money, but who the **** cares - it's my time (well my lunch time at work) so what does it matter.

I'm glad your time isn't worth that much, whoopee do.

Burble

03-09-2009, 20:09

Bit touchy this evening?

Will

03-09-2009, 20:10

You were giving it all the high and mighty mate.

And I want to touch you, what you going to do about it?

Burble

03-09-2009, 20:12

High and mighty? No. It's called an opinion. You're opinionated, I'm opinionated.

And I think we both know that I'm absolutely fine with the touching.

Will

03-09-2009, 20:16

High and mighty? No. It's called an opinion. You're opinionated, I'm opinionated.

And I think we both know that I'm absolutely fine with the touching.

Yes we are - so there you have my opinion so you can shove it up the keo bottle :p

I prefer when you touch though.

TinkerBell

03-09-2009, 20:20

You'll learn! Everyone is out to **** you. Just make sure you **** 'em first!

I probably will actually, probably when I am abit older and not bothered to just accepting things!

I prefer when you touch though.

I bet you do ;) He is good with his hands :p

Nutcase

03-09-2009, 20:28

Crikey Mei, you would think that at least one person in an organisation as big as Orange who have a bit of common sense and have sorted this out by now.

Not a hope in hell! Likewise vodafone, had many an arguement with both...

Mark

03-09-2009, 20:29

£1? Thieving swines!

It was 50p when I had to pay for mine (different airport) - I'm now prepared.

And fair point about Vodafone employees. There's a thousand or so of them not so far from here. ;)

Will

03-09-2009, 20:34

I probably will actually, probably when I am abit older and not bothered to just accepting things!

I bet you do ;) He is good with his hands :p

You'll get grumpy like me :p It's not a good thing, I take it back, don't learn, run away!!!!

Oh yes he is :cool:

Sorry if I came across as aggressive, just had a bad day :o

Mark

03-09-2009, 21:03

Boo to the bad day. :(

Though I guess if we didn't have them, we wouldn't have the good days either.

Fayshun

03-09-2009, 23:53

Mmm smell the testosterone in here!

Wryel

04-09-2009, 10:37

Mmm smell the testosterone in here!

Don't sniff too hard or Will will write you a letter claiming compensation for his pheromones. ;D

Knipples

04-09-2009, 10:39

Does anyone need a handbag so they can bitchslap eachother? ;)

Will

04-09-2009, 10:47

Don't sniff too hard or Will will write you a letter claiming compensation for his pheromones. ;D

Now those I'm happy to share! :D

BBx

11-09-2009, 15:30

:angry:

Dear BBx,

Thank you for your email. I am afraid that currently we have no plans to
reintroduce the chicken and bacon Caesar salad.

We are keen to offer an excellent and balanced range of food and drink,
and so we are constantly reviewing individual products to make sure
they're still popular with our customers. If we find something isn't
selling well in our stores, we have no alternative but to replace it, at
least for the time being.

I understand how frustrating this can be, but we are grateful that you
have taken the time to let us know how you feel about this particular
item.

I have passed your comments onto our food buying team who are
responsible for reviewing what food products we sell. They find all
customer feedback extremely useful and will give your comments careful
consideration.

Thank you again for taking the trouble to contact us. I do hope you will
continue to purchase and enjoy food from our stores in the future.

Kind Regards,
Suzanne Purdie

Customer Advisor
Customer Service Team

:angry:

Thanks for nothing Suzie!

BB x

leowyatt

11-09-2009, 15:34

Don't get Kitten started on M&S food :p

Haly

15-10-2009, 18:05

Half complaint, half compliment!

Had some problems with VirginMedia today. Short version: they charged us more than usual this month, so my Mum phoned to enquire and the woman in the overseas call centre refused to talk to her because only my Dad was named on the account! We'd changed the names around last May after my Dad died but this woman was adamant that she couldn't talk to my Mum and that she had to send the death certificate off again. She was really rude and unpleasant about it all, which made my Mum very upset. :( Then me very angry.

I ranted about it on Twitter and VirginMedia's twitter picked up on this and asked me to mail them. Emailed what had happened, they apologised and offered to phone me at a time convenient to me to sort things out.

A little while ago, a very nice bloke phoned up to apologise profusely. Said that everything had been corrected (seems someone had screwed up changing names over and had only changed the billing address not the account holder's name) and was very genuine and sympathetic. Plus gave us a small credit for the next few months. :)

Been told any more problems and I can email him directly so very good service in the end!

Knipples

15-10-2009, 18:20

They were covered on Watchdog recently, and someone even produced a You Tube song (when they were still billing people who had passed away) which was aired on the show, so its good to see they have now realised what planks they were being, and rectifying problems like this quickly. :)

Tak

15-10-2009, 20:24

Oh Jen :(
NTHell did a similar thing to me when Dad died - originally I was willing to pay any outstanding bills but after the hassles I received from them, I remember telling someone to take a fcuking ouija board to the crem if they wanted even a penny off that account. My "dad" still got letters even after that - they got burnt on my nans fire.

Haly

15-10-2009, 20:32

*hugs Tak*
Sounds like they've done this a lot :(

Certainly drains you after a day of emotion like that! Hopefully they'll gradually learn their lesson. I'm just glad my Mum had me to talk to about it, must be even worse for more vulnerable people on their own. :/

Mark

15-10-2009, 20:39

They do seem rather adept at it, it seems.

Maybe I need to get a twitter account and post my problem then. Virgin Media do insist on keeping sending me junk mail. I'm going to do the carrot and stick next - a letter saying that if they agree to stop I'll consider becoming a customer when current contract runs out, and if they don't, I'll beat them over the head with MPS regulations. ;D

Knipples

26-10-2009, 15:45

I just popped into tescos to buy a few bits, and as I walked past the freezer section, I noticed that Ben and Jerrys was on special offer, and was down to only £1 a tub. There was a tesco employee in the next freezer down so I said "Is the Ben and Jerrys really only a pound?" She checked the label and said "if its there then it is yes" .......cue me grabbing two!

Got to the checkout and it came in it £3.98 (its usual price) "I said its on special and is down to only a pound, I checked with the lady in the aisle."

Man goes off, comes back and says, "someones put it in the wrong place, its the small tubs that are £1, but because its there we will honour it"

Bargain, I get two tubs for £2, a saving of almost 6 quid!!! ;D

He did say he would be sending someone to the aisle to move them as soon as he could though! ;)

Moral of the story....I should have got ten!!!! :p

Jingo

26-10-2009, 22:07

Moral of the story? TEXT JINGO AND RESTRAIN THE SHOPKEEP UNTIL HE HAS ALSO PURCHASED THE CHOCOLATELY GOODNESS!!!!

Psymonkee

26-10-2009, 23:22

Damn and I though 1.98 at Morrisons was a good price :(

Beansprout

29-10-2009, 03:12

Beansprout

29-10-2009, 03:14

BBx

29-10-2009, 09:34

If anyone has any complaints about virgin atlantic give me a shout as my cousin in law works for their marketing dept so might even do the twitter bit :D

Can your cousin in law get me a job? :D

lol

Would LOVE to work for Virgin.

BB x

BBx

03-11-2009, 14:48

I sent an email complaint to Heinz last week as I had one of their Beef Stew and Dumplings soups and there was about 4 slivers of Beef in it :/

£3 voucher on my doorstep yesterday... thank you please! :D

BB x

Dee

03-11-2009, 14:52

I love you Mei Mei ;D

Well, if you dont ask, you dont get! :D

Burble

03-11-2009, 20:06

Virgin seem to be jumping on the whole facebook / twitter thing quite well.

If anyone has any complaints about virgin atlantic give me a shout as my cousin in law works for their marketing dept so might even do the twitter bit :D

I've got a complaint about them. I'm flying to New York tomorrow and didn't know until I went to check in online that my flight has been moved forward by 2 hours. Nice of them to tell me!

Still, at least their call centre staff are apologetic. No, wait, they couldn't give a stuff.

Flibster

03-11-2009, 20:25

Kitten

03-11-2009, 20:55

O2 and T-mobile managed to cock up a number transfer from t-mobile > O2 which took nearly 45 days to do!

T-mobile happily continued billing in that period of couse...O2 sent a nice pen as a gift once it was all sorted.

Pah, they cocked mine up so badly that they couldn't actually do it in the end & I had to give up. I ended up with a new number and a little bonus thing (which you can get for free anyway) of free unlimited texts. However they forgot to put this on and ended up charging me £20 for going over my free 500. I'll be writing to complain when I get five minutes.

Also complained to Morrisons today for selling crap, mouldy satsumas. Out of a whole two crates, not one single bag (of 5's) didn't have at least one mouldy/bad satsuma in it.

Will

03-11-2009, 21:13

I've got a complaint about them. I'm flying to New York tomorrow and didn't know until I went to check in online that my flight has been moved forward by 2 hours. Nice of them to tell me!

Still, at least their call centre staff are apologetic. No, wait, they couldn't give a stuff.

Sorry Paul that made me laugh... :o I can *Completely* imagine you talking to them in your sardonic tone which is so deadpan and just awesome! ;D

Sucks though sorry dude :(

Kitten

03-11-2009, 21:20

^^ I did the same thing!! ;D

Nutcase

03-11-2009, 21:44

I had a whinge at westminster parking after their sign said I could park for 4 hours but their automated system would only let me park for 1.

I had to keep ringing every hour to put more time on.

And they refunded two of the 20p admin fees incurred. Gee thanks :lipsrsealed:

Burble

03-11-2009, 21:52

Sorry Paul that made me laugh... :o I can *Completely* imagine you talking to them in your sardonic tone

And of course you would be right to think that :)

Princess Griff

04-11-2009, 20:55

I complained to the beeb today for making me vomit.

I was happily browsing through bbc news online as per usual, and came across a disturbing news story...and so clicked on it as you do.
http://news.bbc.co.uk/1/hi/england/kent/8342237.stm
The photo was what made me feel ill, there was actually a photograph accompanying the news story. A photo of eight dead drowned lab puppies.

Why!! Why would anyone put a photo of that up!!

I got so angry that I emailed a rather snotty letter in, and the photo has now been taken off.

Success :)

Fayshun

10-11-2009, 03:39

I was in bed when the postie came this morning, he knocked, I ignored (I'd been up really late due to a knackered body clock and a non-sleepy child) so he left a little red card. "Please wait 4 hours before you collect your packet".

About one the door went again. It's Postie again, with my packet! He'd popped home for a cup of tea and on the off chance tried again with my parcel. Go Postie!

Mark

10-11-2009, 09:20

Well that certainly makes a refreshing change from the usual cries of postie leaving the parcels at the depot and bringing a stack of cards instead. Go postie indeed!

Knipples

10-11-2009, 09:27

I took a handbag back to Barratts yesterday that I had only had for 4 months and the handles were falling to bits. I didn't have a receipt anymore, and they no longer had the bag in stock, but let me swap it for another I liked as well as refunding me part of the money because the new handbag was cheaper.
:)

BBx

10-11-2009, 13:10

Knipples

10-11-2009, 13:16

Next did this for me too! :D Am gutted though cos now I have had to downgrade bag sizes!

BB x

I had to have a slightly smaller one too, bit of a pain in the rear but us ladies must have our handbags mustn't we! :)

BBx

03-01-2010, 00:41

Went to Comet today and got a new cooker. Then went online and saw Currys had the same one for £20 cheaper. Both of them charged the same for delivery and installation (of which I had already gotten £5 knocked off) but Currys do a free take away of your old appliance.

Went back to Comet and reported all of this and they took the £20 off and the £8 odd aswell for taking the old cooker away. :D

Every penny counts! Always wondered if they honoured this, I think too many people are just not brave enough to ask!

BB x

Kitten

03-01-2010, 01:00

we always check price matches, usually there's some kind of sneaky thing in there that means they don't count, but every once in a while BAZINGA! :D

BBx

15-02-2011, 10:10

It's been a while.... ;) Southeastern - the worst railway in the country:

"This morning I caught the 8.02 Charlton to London Cannon Street service and was on the second carriage of the train.

There was a toilet with HAZARD tape taped all around the doors and an incredible stench filling the carriage - it was like something had died in there.

I CANNOT believe that Southeastern would run a RUSH HOUR train in this state.

Obviously rush hour trains are at capacity with a number of passengers standing up and as many people crowded into carriages as possible.

This was an absolute appalling service not to imagine the Health and Safety implications that could arise from it.

If something is 'hazardous' surely it shouldn't be used? I have a picture to demonstrate that someone has noticed that the service was unsuitable for use, but obviously someone else has made the decision to run the train.

Thoroughly disappointed that this is what I pay my inflated rail costs for.

Regards,

Miss BB x

Lets see what they say... regardless I will be taking this to the next level with my pic.

BB x

Kitten

15-02-2011, 10:58

BBx can I put you in touch with a lady on twitter who wants to organise a mass protest of sorts (email I think!) about SE trains? She has just got a big cheque from them following a recent complaint. Put you two together & they'd be quaking in their boots!

Roberta

15-02-2011, 12:42

Sounds like someone had already done a mass protest, or is that dirty protest?

leowyatt

15-02-2011, 12:59

Why not both Roberta? Mass Dirty Protest? :puke:

Roberta

15-02-2011, 13:32

That'd learn 'em!

Jingo

15-02-2011, 13:37

I often wonder how they find it acceptable to allow conductors to come to work STINKING of B.O! :angry:

The particular individual is very polite and friendly but they smell horrendous and work in an almost entirely public facing role; I don't think there is any excuse to have bad personal hygeine, but to think that their management does not reprimand them makes my mind boggle!

On a similar ground, a friend's facebook status the other day was:

Train Conductor just farted in my face as he walked past. Ass chenoybl

Disgusting.

but still funny

BBx

15-02-2011, 13:40

Pheebs

15-02-2011, 15:50

Go go Mei!

Kitten

15-02-2011, 17:54

done :D

Jingo

15-02-2011, 19:03

Mass Dirty Protest? :puke:

;D ;D ;D

BBx

16-02-2011, 22:37

Kitten she is a NUTTER!!!!

Here is the pic by the way

http://twitpic.com/40fma3

BB x

Kitten

17-02-2011, 10:17

haha, she's funny!

BBx

21-03-2011, 13:22

Hi there,

I am upset and disappointed to find out that you have stopped stocking the Honey Roasted Salmon flakes which were ideal for salads and sandwiches - why were these stopped in the lead up to the salad/summer season?!

Is there any chance that we could please have these back? Or could you suggest an alternative?

Regards,

BBx

DAMN YOU Tesco! :p

BB x

Mark

21-03-2011, 21:39

Got a reply to my complaint to Reading Buses this morning - both that they'll be contacting the supervisor of the driver concerned, and that they'll be contacting the council to get the sign fixed. No way I can know if they do the former, but the latter should be obvious. :)

jmc41

23-03-2011, 20:02

Ordered some recovery drinks from wiggle.

Compliment: Royal Mail - they left a card and almost didn't look, planned to go pick up 7am, I was expecting this and it's fine. Lucky I looked, they'd put it on the back door step (so gone through the gate, which was closed but unlocked, around the back and left it there).

Complaint: I ordered 8 of these sachets, only 6 were in the box :s Lets see what Customer Service means to them, I've started off with a nice calm email saying I'm less happy and not too impressed with my first order (for me that's nice and calm).

BBx

23-03-2011, 22:32

Tesco lady called me today and offered me some alternatives for my salmon.

Salmon flakes are deffo off the shopping list though :(

Gutted!

BB x

Mark

23-03-2011, 22:45

I remember those - they were nice. Shame. :(

Creature

24-03-2011, 00:59

I know they do/did something very similar at Sainsburys. If you've got one local, maybe try there?

jmc41

24-03-2011, 14:04

Complaint: I ordered 8 of these sachets, only 6 were in the box :s Lets see what Customer Service means to them, I've started off with a nice calm email saying I'm less happy and not too impressed with my first order (for me that's nice and calm).

We have noticed an issue with this item and we are currently providing feedback to the manufacturer as there seems to be a processing error while packing the kit.
As a goodwill gesture please find below a £5 voucher towards your next order:

Hmmmm. Well on the plus side £5 more than covers what's missing, but it does require placing another order - with them. Not sure if that's a compliment or complaint.

BBx

24-03-2011, 14:08

Cool thanks Creature :) need to go Sainsburys anyway :)

BB x

Will

24-03-2011, 14:50

Had a success with TFL recently

Missed a train owing to it being cancelled. Not only did I get my oyster refunded (because I touched in - I had to get into the station before I could see the departure boards :/). They also refunded my taxi fare!!!! Not expecting that at all, I was expecting them to say - you should of (sic) taken the bus. So rather happy about that.

Gaijin

27-03-2011, 00:40

I always knew my sister was a whinger, but seeing her in this thread takes the cake!

BBx

27-03-2011, 09:53

OI!!! :angry:

Get back to your lurking!!! :p

BB x

Will

27-03-2011, 10:05

BBx

31-03-2011, 13:43

I know they do/did something very similar at Sainsburys. If you've got one local, maybe try there?

YOU SIR ARE A LEGEND!!!! :D

Not only do they do the salmon flakes but the also stock the New Apple Activia :D

Not to mention that the shopping experience was a WHOLE lot better than ASDA.

Can't believe I'm saying this but I think Sainsbury's is now my new Tescos :o

BB x

Dymetrie

31-03-2011, 13:45

Not to mention that the shopping experience was a WHOLE lot better than ASDA.

Dripping TCP into your eyes is a much better shopping experience than Asda, though...

:huh:

jmc41

31-03-2011, 14:10

Tesco / Sainsburys > Asda.

Queues at Tesco's tend to be so much better it's worth a longer drive home, but some of the food quality at Sainsburys is better imho. Asda meat can be dodgy, but I still brave the 2 miles of huge road bumps to my 'local' to stock up on the cheap offers every few months.

You gets what you pay for!

BBx

11-04-2011, 12:04

Bought my usual monthly ticket this morning then saw that the trains were delayed & i forgot i was going on hols 4 a week. in protest I exchanged my ticket 4a weekly ticket... why should i give them more money for a substandard service? :/

BB x

Kitten

13-04-2011, 15:54

bought a Groupon deal for the Spa at the Hilton in Chester.

Emailed them 6 April to book dates, emailed them 3 times since, no response.

Phone goes to AVR then rings out when you go to Spa or Hotel.

No response on Twitter either.

So I found out who owns them and sent them an email telling them they must be losing money hand over fist as if I hadn’t pre-ordered, I’d not be going there out of principle.

Hopefully they’ll come back to me now

Kitten

13-04-2011, 16:01

haha! 6 minutes later, email from the PA to the MD saying she's looking into it and will pass it to a senior manager to get in touch with me shortly.

TinkerBell

13-04-2011, 16:38

Awesome news Kitten, that is terrible service, how annoying.

Belmit

13-04-2011, 16:49

haha! 6 minutes later, email from the PA to the MD saying she's looking into it and will pass it to a senior manager to get in touch with me shortly.

Can't wait to hear their excuses!

Kitten

13-04-2011, 19:43

I think the line "I can't imagine the amount of revenue you are throwing away by not managing the most simple of tasks like replying to emails and not answering your phone. If I hadn't already paid for this, I certainly wouldn't be still trying to make contact. I may just forfeit the £70 anyway, as if the rest of your spa 'experience' is as bad as your customer service, then £70 would be well spent to avoid it and be in the position to warn others." may have struck a chord :D

BAZINGA!! (overkill much? :p)

BBx

13-04-2011, 21:34

LOL! LIKE! :D

BB x

Kitten

14-04-2011, 11:06

Response from the Spa Manager:

Good Morning Ms x <- that's me! ;)

Thank you for your email regarding your Groupon booking, I deeply apologize for the inconvenience you have had in making the booking via our telephone system. We have recently changed over our system and have suffered a few teething problems, my sincere apologies that this has caused you any problems.

Please feel free to contact me directly either through this email address or by pressing 3 on the auto service. Alternatively email me your chosen date and groupon reference number and I will personally see to it that your booking is made and confirmed.

Again, we apologize for any inconvenience and very much look forward to welcoming you to the spa.

Hmmmm. So I have replied a little tartly with:

Thanks for getting back to me and explaining about the telephone system - to be honest I was more annoyed at sending 3 emails over 7 days and not getting a single response - I only rang because no-one replied to the emails - which I think should be more closely monitored if the telephone system is having problems. It was very frustrating as I'm sure you can imagine, and unfortunately doesn't give the best impression to someone who has never visited your Spa before - I usually visit the Chester Grosvenor on Wrexham Road.

fair isn't it?

Kitten

04-05-2011, 11:33

ooooooh!!! ANGER!!! I have just written my complaint letter after the terrible service we had on Thursday.

Grrrr!

BBx

17-05-2011, 08:53

Went to Radley in Westfield shopping centre a couple of weeks ago and was talking to the shop assistant about my Radley bag which the strap had broken and I remarked about how I was a bit shocked as I thought Radley was a good quality make and shouldn't have broken after a year and a half :/

The girl said to bring it in and they could sort something.

So last night I took my bag in and I got a brand new one! :D they took my name and address (obviously to make sure you don't take the **** and do it again :p) but other than that no questions. :)

That's service for you :) must've been because it was one of their timeless collections as well, so they had the exact bag in stock. V impressed with Radley customer service and Coast in the last year :) you obviously pay for the service you get.

This is the bag but in black: http://www.houseoffraser.co.uk/Radley+Pocket+large+leather+cross+body+bag/240134485,default,pd.html

Its good, because I would have probably have bought another anyway and I could justify the purchase of a dress that I also bought in Westfield and thus have offset the cost of the bag to that :o

BB x

Pheebs

17-05-2011, 09:05

Hahaha nice one Missy :D

I'm going to be writing to National Express I am. Saturday - coach had broken down and was going to take four hours to fix... and they wouldn't let me get the next one without paying extra as I had a fun fare. So I took the train. YEsterday coming home... lovely seats and all... no aircon. It was horrendous.

*sigh*

When will I learn NEVER to do coaches!

Kitten

17-05-2011, 12:19

Love Radley.

Kitten

06-07-2011, 16:05

I complained to the Spa about our day - impressed with the response, just goes to show it is worth telling them when they get it wrong.

Here at xxxx we strive to exceed every guest’s expectations and truly apologize that in this case we have disappointed yourself and your mother with what seems to be an extremely unfortunate and unacceptable sequence of events.

I have alerted other department heads relevant to the issue to assist with the investigations to this day and want to assure you that we have already taken steps to avoid this happening in the future as detailed below and are also continuing with ongoing changes to greatly improve the guest experience.

Regular scheduled guest service training
Recruitment of additional reservationists and a custom made reservation centre in order to respond to telephone enquiries and email enquiries promptly
Front of house training on all areas for welcoming and check in of guests
Re-location of the fish pedicures to upstairs within the spa area
Additional staffing during peak times at the main leisure reception
The purchasing of brand new robes to fit all sizes comfortably and discreetly.

In addition to the above we are also in the process of writing a new menu with a far more varied food offering and have employed a new manager in the Spa Café area who is drastically improving the area and taking ownership of it’s success.

Following on from your experience myself and my colleagues in the F&B and Front of House Departments would like very much to invite yourself and your mother back to us at your convenience for the following with our compliments

Full Spa Day with use of facilities, sparkling wine reception and a choice of an hour long luxury treatment of your choice for both yourself and your mother, a fish pedicure in our new surroundings and lunch for two.

Following your treatments we would like to offer you both a Traditional Champagne English Afternoon Tea in the Brasserie and Lounge Bar later on in the afternoon courtesy of our F&B Manager

To complete your day we would like to invite you to an overnight stay at the Hilton xxx compliments of our Hotel Front of House Manager.

I can only hope that this gives us an opportunity to rebuild your trust in our establishment and provide you with the spa and hotel experience you first anticipated.

Feedback of this kind is extremely important to us and we value greatly the time you have taken to draw these issues to our attention.

If you prefer to respond with a contact number I would also be more than happy to speak with you over the phone and discuss your experience.

Knipples

06-07-2011, 21:23

Nice one lady :)

vix

06-07-2011, 21:49

Result!

Desmo

07-07-2011, 07:19

Bonza :D

Will

07-07-2011, 20:53

yay! :D

lostkat

07-07-2011, 23:28

Thats bloody brilliant!!! :)

jmc41

08-07-2011, 19:00

Work has blocked BD. During working hours anyway, couldn't access beyond the front page the other day though its now okay at 7pm.

Also hating Windows. It died, like two weeks ago, and won't boot. Nothing works, even when I got it to recognise the RAID1 setup again it fluctuates between thinking there is no windows, thinking there is no boot record, to thinking it's fine, to there is no error, to finding an error that it promises to fix. System restore failed and deleted itself and seemingly all others (as I hadn't deleted them and it must have taken more than one over a year).

Must have rebooted the damn thing 50 times.
Anyone ever tried backing up to a passport drive via initially dos and then 'load drivers' from windows 7 startup disk? No multiple select, no file transfer details, one window only, nightmare.

And finally hating Nationwide. Moved my ISA (from them to them, bonus ended so one can apparently transfer to a different one with a bonus). Did that Sunday, Wednesday PM the money vanished, ISA still there, just empty. Thursday the account disappeared, no sign of the new one. Customer services dire including indicating I may lose a weeks interest for this internal move, this after a 25 minute wait to get through. Time for another complaint, got £25 when they had me on hold 15 minutes until 7pm and then cut me off saying the office was now closed.

Kitten: That is an amazing response, good to know there are still some companies that believe in decent CS!

Dymetrie

08-07-2011, 20:35

Went into Tesco the other day and picked up a load of stuff from the 'Two dine for £10' shelf...

When we ran it through the till (along with other stuff, so I didn't notice at first) the deal didn't go through! Spotted it on the receipt and queried it with the girl on the till, who said that we'd have to go to customer services.

Wandered over to customer services and put forward the issue. The girl there checked what we had, checked the offer, phoned her manager and then refunde us double the difference of what we were overcharged! Considering that it came to about £21 for everything we received a £22 refund!

RESULT :D

SidewinderINC

08-07-2011, 20:45