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Stan_Lite
07-10-2008, 14:12
I'm having some problems with Outlook Web Access in IE7. Basically, IE works fine for browsing etc and I can read my webmail and download attachments no problem. The only problem I have is that when I try to send an e-mail, I get the window saying "Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience. etc."

I can send e-mails fine using FF3 but Outlook Web Access works better in IE so I'd like to get it working again.

I contacted our IT department but all they could suggest was that the IE install had become corrupt and to uninstall IE7 and re-install it. I've done this but it hasn't helped.

I've run a virus scan and spyware/adware scan and ran crap cleaner between uninstalling and installing. None of it had any effect. I've even gone to the extent of replacing all of the IE7 files on this laptop with the IE7 files from my personal laptop which works fine but with no success.

Unfortunately, I'm on the rig in Egypt and can't get the laptop in to the office for them to look at.

Anybody have any suggestions as to what the problem could be and how it can be fixed?
Daz
07-10-2008, 14:17
Almost sounds like some sort of proxy in the middle is meddling things. Do you get the problem both on the rig and at home?
Stan_Lite
07-10-2008, 14:44
It's only on the work laptop on the rig - my personal laptop works fine using the same connection.

The work laptop was working fine until about a week ago and then it suddenly started playing silly buggers.
Daz
07-10-2008, 14:48
Is it an internal proxy involved? Check IE's connection settings, they'll tell you.
Stan_Lite
07-10-2008, 14:56
No proxy according to connection settings in internet options.
Daz
07-10-2008, 15:04
.... dodgy then :D

Is the Web Access page a trusted site or just Intranet? Make it a trusted site if it isnt :)
Blighter
07-10-2008, 15:10
Have you tried turning it off and back on again?
Stan_Lite
07-10-2008, 15:20
Didn't work :(
Stan_Lite
07-10-2008, 15:20
Have you tried turning it off and back on again?

Twice :p
Blighter
07-10-2008, 15:29
There could be a clogged cable somewhere, talk to your manager and try turning the whole rig off and on again.
Stan_Lite
07-10-2008, 15:34
There could be a clogged cable somewhere, talk to your manager and try turning the whole rig off and on again.

That may be rather costly ;D

Last time we had a blackout on the rig, it cost somewhere in the region of $400,000 :shocked:
Daz
07-10-2008, 16:03
Mere petty cash to your employers! Turn off the pretty error messages (Tools > Options > Advanced > Untick 'Show friendly HTTP error messages') and try again, then post the error code. Might give us a clue :)
Mark
07-10-2008, 16:07
If that doesn't help, open a command prompt and type:

start iexplore -extoff

Then try OWA from that. I'm not sure if it'll work at all like that, but worth a try.
Blighter
07-10-2008, 16:30
If that doesn't help, open a command prompt and type:

start iexplore -extoff

Then try OWA from that. I'm not sure if it'll work at all like that, but worth a try.

I don't know why but that reminded me of the BAT script I put in my colleges domains startup folder ;D fun times
Stan_Lite
07-10-2008, 18:24
I reset it to defaults in the advanced section of Internet Options and had some small success but then all of the S/MIME and ActiveX crud started coming up and it all went wrong again. I've finished my shift now but I'll get back to it tomorrow if I'm not busy and see what I can do with it. It seems to need some of that stuff to work but if you allow the wrong bit, it kills it :confused:

Thanks for the help so far :)