Mums computers got a bug - help!

Knipples · 06-03-2011, 11:24

Mums managed to get an infection shes got XP, and uses the virgin media protection, however its clearly infected, and im trying to sort it.

Am trying to download malwarebytes and superantispyware, but as ive never had xp is there anything I can do to help, its trying to download malware bytes from majorgeeks but it keeps crashing, or taking an age. How would I get a copy of it onto my usb stick for her (I already have it on this laptop, but does it work that way?)

Um, help!

Knipples · 06-03-2011, 11:29

Right ive put it on the usb stick, but it says when i plug it into mums computer that the usb stick is infected (which its not) and wont let me install it.

Do I need to do it in safe mode?

Burble · 06-03-2011, 11:32

Yeah, safe mode is worth a try.

Try googling for the exact message and symptoms you're seeing, that's normally a quick way of finding out how to sort it.

Mark · 06-03-2011, 11:33

Yes! Always best to use safe mode if you can for virus removal as it's less likely to be running the virus at the time.

And please make sure your PC is protected before plugging that stick back into yours.

Knipples · 06-03-2011, 11:37

Its changed the wallpaper on the desktop to this "Your're (spelt that way) computer is infected blah blah blah" message

I've got malwarebytes and superantispyware on the usb stick now and am restarting hers in safe mode.

Installed MWB in safe mode, now doing SAS, it wouldnt let me update it cos it won't connect to the net at the mo, but i guess thats ok for now, and I can update it later?

Knipples · 06-03-2011, 11:44

Am I going to need to delete the virgin media antivirus, and reinstall it?

Burble · 06-03-2011, 11:46

Ah, that one. I've seen it a couple of times this week -> http://www.bbc.co.uk/news/technology-12608651

MalwareBytes will sort it, that's what I used.

Mark · 06-03-2011, 11:49

Yes, that one's quite common, and MalwareBytes will indeed sort it.

Safe Mode doesn't have networking support, which is why it can't connect. XP may have a 'safe mode with networking' boot mode, but I can't remember without rebooting the PC I'm typing this on.

Knipples · 06-03-2011, 11:50

Ta for that Burble and Mark, so I am running them both in safe mode now, will the virgin stuff need to go as well?

Any idea what its called so if it pops up on the scan I know i've got it?

Also she was trying to get a car insurance quote at the time, when it all started occuring, and is now paranoid (because she had punched in personal info like address, DOB etc) that it will have got hold of all of that data, can someone reassure her please (shes not listening to me)

Knipples · 06-03-2011, 11:53

Quote:

Originally Posted by Mark

Yes, that one's quite common, and MalwareBytes will indeed sort it.

Safe Mode doesn't have networking support, which is why it can't connect. XP may have a 'safe mode with networking' boot mode, but I can't remember without rebooting the PC I'm typing this on.

It did, but I kept it disconnected for now, will run the scan again in safe mode but try and get the updates. (does that mean it will find it this time round as I havent updated it?) Or will I need to boot it up in normal mode and then get the updates?

06-03-2011, 11:32	#3
Burble Rocket Fuel Join Date: Jul 2006 Posts: 7,826	Yeah, safe mode is worth a try. Try googling for the exact message and symptoms you're seeing, that's normally a quick way of finding out how to sort it.

06-03-2011, 11:33	#4
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	Yes! Always best to use safe mode if you can for virus removal as it's less likely to be running the virus at the time. And please make sure your PC is protected before plugging that stick back into yours.

06-03-2011, 11:46	#7
Burble Rocket Fuel Join Date: Jul 2006 Posts: 7,826	Ah, that one. I've seen it a couple of times this week -> http://www.bbc.co.uk/news/technology-12608651 MalwareBytes will sort it, that's what I used.

06-03-2011, 11:49	#8
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	Yes, that one's quite common, and MalwareBytes will indeed sort it. Safe Mode doesn't have networking support, which is why it can't connect. XP may have a 'safe mode with networking' boot mode, but I can't remember without rebooting the PC I'm typing this on.