Pre: Touch broken

Joe 90 · 05-02-2010, 19:51

My brother has been on to say he got his new Pre today (idiot got it from ebay) and this afternoon the touch has stopped working. He can still receive and answer calls but can't do anything requiring the touch screen.

O2 said that there is a fix on their website (i couldn't find it) and he said he's done this to no avail. Does anybody know of a fix or is he going to have to just return it?

leowyatt · 05-02-2010, 19:59

Does it work if he plugs it into a usb port?

Joe 90 · 05-02-2010, 20:18

nope

leowyatt · 05-02-2010, 20:22

Ok back to O2 then I'm afraid

Joe 90 · 05-02-2010, 20:28

currently getting him to download the webosdoctor

hopefully that can do a repair of some sort. He's also emailed the ebay seller, but I expect it'll need an O2 return.

sucks though - he's not had one for ages after O2 wouldn't replace it under their insurance (water damage) and yet the monthly charge never went away. Finally a new one rolls up and it breaks already!

leowyatt · 05-02-2010, 20:29

how old is the phone?

Joe 90 · 05-02-2010, 21:08

new i guess. he wouldn't buy one used.

Joe 90 · 05-02-2010, 21:17

okay, just got off the phone.

yeah it was brand new, sealed, but as I say, bought off ebay.

He's got it now so that the screen works when plugged in. So i've told him how to get into devmode so that the webosdoctor will work.

05-02-2010, 19:51	#1
Joe 90 Absinthe Join Date: Jan 2007 Location: Chester Posts: 2,345	Pre: Touch broken My brother has been on to say he got his new Pre today (idiot got it from ebay) and this afternoon the touch has stopped working. He can still receive and answer calls but can't do anything requiring the touch screen. O2 said that there is a fix on their website (i couldn't find it) and he said he's done this to no avail. Does anybody know of a fix or is he going to have to just return it? __________________ 360 Blog \| Join GiffGaff \| Twitter

05-02-2010, 19:59	#2
leowyatt Chef extraordinaire Join Date: Jul 2006 Location: Infinite Loop Posts: 11,143	Does it work if he plugs it into a usb port? __________________ "Dr Sheldon Cooper FTW!"

05-02-2010, 20:18	#3
Joe 90 Absinthe Join Date: Jan 2007 Location: Chester Posts: 2,345	nope __________________ 360 Blog \| Join GiffGaff \| Twitter

05-02-2010, 20:22	#4
leowyatt Chef extraordinaire Join Date: Jul 2006 Location: Infinite Loop Posts: 11,143	Ok back to O2 then I'm afraid __________________ "Dr Sheldon Cooper FTW!"

05-02-2010, 20:28	#5
Joe 90 Absinthe Join Date: Jan 2007 Location: Chester Posts: 2,345	currently getting him to download the webosdoctor hopefully that can do a repair of some sort. He's also emailed the ebay seller, but I expect it'll need an O2 return. sucks though - he's not had one for ages after O2 wouldn't replace it under their insurance (water damage) and yet the monthly charge never went away. Finally a new one rolls up and it breaks already! __________________ 360 Blog \| Join GiffGaff \| Twitter

05-02-2010, 20:29	#6
leowyatt Chef extraordinaire Join Date: Jul 2006 Location: Infinite Loop Posts: 11,143	how old is the phone? __________________ "Dr Sheldon Cooper FTW!"

05-02-2010, 21:08	#7
Joe 90 Absinthe Join Date: Jan 2007 Location: Chester Posts: 2,345	new i guess. he wouldn't buy one used. __________________ 360 Blog \| Join GiffGaff \| Twitter

05-02-2010, 21:17	#8
Joe 90 Absinthe Join Date: Jan 2007 Location: Chester Posts: 2,345	okay, just got off the phone. yeah it was brand new, sealed, but as I say, bought off ebay. He's got it now so that the screen works when plugged in. So i've told him how to get into devmode so that the webosdoctor will work. __________________ 360 Blog \| Join GiffGaff \| Twitter