B********

Dymetrie · 31-10-2007, 19:46

So here was me, sat down happily watching this week's episode of Heroes... Kate gets home, bimbles about a bit downstairs then comes up here and says "Erm... the TV's not working...."

So I go and have a look at the V-Box, reset it a few times, reconnect all the connections, it still doesn't work....

I call virginmedia.

Impressively I get straight through and chat to a nice lass who is as befuddled as I am, allegedly the code the box is throwing up means that my broadband should also be fuxxored.

"Is your broadband working ok?" she asks

"It's working, it's crap but it's working" I reply.

Which gets a giggle from her. Obviously she's using VM Broadband as well

Anyway, after some more chatting and going through possibilities she gives me options of when they can send an engineer out.

Earliest (when there'll be someone at home) is Monday evening.

Balls.

I've asked to be put on the cancellation list so we might manage to get it fixed sooner, but my original statement stands.

Balls.

They've done some gubbinz to the line which'll take about an hour to do anything. This means one of three things.

1) No change.
2) It'll work again.
3) It'll knock out phone and broadband as well.

If it's 3 then I'll definitely be cancelling when the contract comes up again. I'm already pissed off enough about getting an average of <1mb on a 20mb connection (which we're paying a shedload for as well), and despite them promising to send out an engineer to look into it a while ago (over a month), there's been little to no improvement.

/calm rant

Garp · 31-10-2007, 19:48

I hate to differ but there has been a significant improvement on the broadband. Still no where near 20Mb, but the latency has dropped significantly, the number of dropped packets is now virtually nill and most evenings we're seeing 4Mb. But still, it is kinda crap and I am getting steadily more pissed off with VM

Dymetrie · 31-10-2007, 19:51

Quote:

Originally Posted by Garp

I hate to differ but there has been a significant improvement on the broadband. Still no where near 20Mb, but the latency has dropped significantly, the number of dropped packets is now virtually nill and most evenings we're seeing 4Mb. But still, it is kinda crap and I am getting steadily more pissed off with VM

Quiet, nerd

Mark · 31-10-2007, 19:56

We're not nerds.

**** happens, but I can comprehend your frustration. Good luck with getting it fixed.

Dymetrie · 31-10-2007, 20:31

Just reset the V-Box....

TV no worky still

BB still works though

Tysonator · 02-11-2007, 22:29

I use Pipex for Broad Band, works fine. I pay for 5mb anf get any thing between 5.2 - 5.8mb

Dymetrie · 05-11-2007, 18:32

Quote:

Originally Posted by A Somewhat Irate Dymetrie

Dear Sir,

I have just had an engineer visit to fix my Digital TV service (ref# *******). The problem was quickly and simply resolved, however the nature of the problem was somewhat concerning.

It seems that Virgin Media Services had been installed at my neighbour's house (**********), however, rather than utilising the street conduit for that property the engineer who conducted the installation merely used the conduit for my property instead.

Both myself and your engineer were stunned that this had been done, the engineer who visited me this evening stated that a 3 way splitter could have been installed to pipe the connection into the house next door, but this was not done either.

Obviously I am glad that my service has now been re-connected but am very concerned at how it was lost in the first place and I would appreciate it if you could look into this matter (as no doubt my neighbour's service will now be disrupted) and reply to me about how the matter is to finally be resolved.

I hope you can understand that I am dissapointed at what has occured, especially considering that I have been without TV services since Thursday last week (1st November).

I look forward to your reply.

Regards

A Somewhat Irate Dymetrie

So I can look forward to losing my TV again in another 5 days once the neighbours have lodged a call regarding their digital TV and it getting cut off :s

Dymetrie · 18-11-2007, 14:14

Had a call from a nice lad at VM this afternoon.

He was very apologetic about the situation (I was very polite), and he gave me a goodwill credit for the inconvenience.

So not paying for TV or Phone this month

Mark · 18-11-2007, 18:42

I should bloody well think so given all the crap you've had out of them recently.

Dymetrie · 25-11-2007, 01:06

Thanks to some marvelous geek work by jarp I have an engineer coming round on friday (just) afternoon to try and sort the ****e broadband problem out...

Bets as to whether he knows more than me?

31-10-2007, 19:46	#1
Dymetrie A large glass of Merlot Join Date: Jun 2006 Location: Letchworth with a Lightsaber Posts: 5,819	B******** So here was me, sat down happily watching this week's episode of Heroes... Kate gets home, bimbles about a bit downstairs then comes up here and says "Erm... the TV's not working...." So I go and have a look at the V-Box, reset it a few times, reconnect all the connections, it still doesn't work.... I call virginmedia. Impressively I get straight through and chat to a nice lass who is as befuddled as I am, allegedly the code the box is throwing up means that my broadband should also be fuxxored. "Is your broadband working ok?" she asks "It's working, it's crap but it's working" I reply. Which gets a giggle from her. Obviously she's using VM Broadband as well Anyway, after some more chatting and going through possibilities she gives me options of when they can send an engineer out. Earliest (when there'll be someone at home) is Monday evening. Balls. I've asked to be put on the cancellation list so we might manage to get it fixed sooner, but my original statement stands. Balls. They've done some gubbinz to the line which'll take about an hour to do anything. This means one of three things. 1) No change. 2) It'll work again. 3) It'll knock out phone and broadband as well. If it's 3 then I'll definitely be cancelling when the contract comes up again. I'm already pissed off enough about getting an average of <1mb on a 20mb connection (which we're paying a shedload for as well), and despite them promising to send out an engineer to look into it a while ago (over a month), there's been little to no improvement. /calm rant __________________ Khef, Ka and Ka-Tet....

31-10-2007, 19:48	#2
Garp Preparing more tumbleweed Join Date: Jun 2006 Location: Hawaii Posts: 6,038	I hate to differ but there has been a significant improvement on the broadband. Still no where near 20Mb, but the latency has dropped significantly, the number of dropped packets is now virtually nill and most evenings we're seeing 4Mb. But still, it is kinda crap and I am getting steadily more pissed off with VM __________________ Mal: Define "interesting"? Wash: "Oh, God, oh, God, we're all gonna die"?

31-10-2007, 20:31	#5
Dymetrie A large glass of Merlot Join Date: Jun 2006 Location: Letchworth with a Lightsaber Posts: 5,819	Just reset the V-Box.... TV no worky still BB still works though __________________ Khef, Ka and Ka-Tet....

02-11-2007, 22:29	#6
Tysonator Vodka Martini Join Date: Jan 2007 Location: ESSEX Posts: 874	I use Pipex for Broad Band, works fine. I pay for 5mb anf get any thing between 5.2 - 5.8mb __________________ Will think of some witty to say, well when I think of it

18-11-2007, 14:14	#8
Dymetrie A large glass of Merlot Join Date: Jun 2006 Location: Letchworth with a Lightsaber Posts: 5,819	Had a call from a nice lad at VM this afternoon. He was very apologetic about the situation (I was very polite), and he gave me a goodwill credit for the inconvenience. So not paying for TV or Phone this month __________________ Khef, Ka and Ka-Tet....

31-10-2007, 19:56	#4
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	We're not nerds. **** happens, but I can comprehend your frustration. Good luck with getting it fixed.

18-11-2007, 18:42	#9
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	I should bloody well think so given all the crap you've had out of them recently.

25-11-2007, 01:06	#10
Dymetrie A large glass of Merlot Join Date: Jun 2006 Location: Letchworth with a Lightsaber Posts: 5,819	Thanks to some marvelous geek work by jarp I have an engineer coming round on friday (just) afternoon to try and sort the ****e broadband problem out... Bets as to whether he knows more than me? __________________ Khef, Ka and Ka-Tet....