Virgin (blueyonder) ISP problems?

[Admiral Huddy]

Anyone else had any problems over the last week. My connection is either working fine, slow, or sometimes just drops.

I have to switch everything off to get the internet up and running again.. Thought I'd ask before I call New Delhi.

[Garp]

You shouldn't get through to New Delhi in my experience, usually UK based folk
Yeah we've been getting crap performance, but thats nowt new.

[LeperousDust]

Ours over here is fine. It may also be dependent on what part of the virgin network your on. Ie is it the telewest cabled area, NTL, or another one i can't remember the name of. Because even though were all under the virign name, people are still very much on different networks, so some may work while yours isnt...

[Admiral Huddy]

Blueyonder. Their customer support used to be pretty good but Virgin is ****e.

Is there anything I can check that it's not my end? I 'm going to have to call their support center at 25p a minute.

[Zirax]

Originally Posted by Admiral Huddy

Blueyonder. Their customer support used to be pretty good but Virgin is ****e.

Is there anything I can check that it's not my end? I 'm going to have to call their support center at 25p a minute.

Now funny that you should mention this, as my mum has been moaning that the connection has gone down the pan recently. All she does is browse web pages, so nothing taxing at all. I had dismissed it as random network issues, but I may have a more thorough investigation.

What about posting on their newsgroups? The techy people browse on there so you are more likely to get a realistic answer

[Feek]

Originally Posted by Admiral Huddy

Is there anything I can check that it's not my end? I 'm going to have to call their support center at 25p a minute.

Do what everyone else does, call 'em from work!

[Admiral Huddy]

Originally Posted by Feek

Do what everyone else does, call 'em from work!

the number is barred - bastards

btw.. your power adaptors worked I'll arrange to get them back to you as soon as I can

Originally Posted by Matblack

My connection is consistant but drops from pretty much spot on 20Mb down to a quarter of that or less at a peak time.

Normally I can get a full DVD ISO down in under 40 minutes

MB

his was dropping completely..

I'll see how it goes, if it carries on, I'll take out the router thereby eliminating that.. then I'll call them if it continues.

[LeperousDust]

Funny you should say that, Virgin Tech support and engineers are EXACTLY the same as they used to be, just with different names. All virgin actually did was change the name, and make the engineers work a little harder. Ie they have to complete more calls out a day that they used to, but the people and systems themselves remain unchanged...

[Dymetrie]

Originally Posted by LeperousDust

Funny you should say that, Virgin Tech support and engineers are EXACTLY the same as they used to be, just with different names. All virgin actually did was change the name, and make the engineers work a little harder. Ie they have to complete more calls out a day that they used to, but the people and systems themselves remain unchanged...

Funny you should say that...

Considering I'm in an NTL area

[LeperousDust]

Yeah thats why its ****e mate unfortunately It may be called Virgin but its still the same sucky NTL backbone, where as the blueyonder stuff is still fit to go...