Our Garden Table Fiasco

Pheebs · 10-03-2008, 15:29

I'll try to keep this one short...

Picky, His Ma, His Sister and moi went to Carnon Downs garden centre a few weeks back and had a quick peek at their out door garden table sets. Our budget was around £250.

Upon having a nosey we spotted a fantastically gorgeous table with a stand up price tag on it saying "Berkshire set, reduced from £350 to £299".

BARGAIN! We picked up the tag, took it to the furniture man, pointed out the table and asked whether it included the chairs. He said yup - we enquired about stock and there were only a handful left as a "new range" was due out so it was discontinued.

We ummmed and arred about it and being in Cornwall had no way to get it back to Exeter so left it that day saying we'd be back. A week later we sent Alan (Pickys Dad) down to get it and once again, he went up to the same extending table we saw, picked up the price tag from it, went to the furniture bloke, confirmed all the details and then paid for it on his card. Apparently they were very helpful and helped carry all the goods out to his car and stack it in. Superb.

This weekend, Alan brings the table and chairs up to us. We bring it round the back, open the box and low and behold... it's a completely different table (much smaller and not extendable).

So, obviously we pack it away, plonk it in the shed and Picky then calls Carnon Downs up when I was at work to inquire about it all.

His response (after much of a discussion): "I'm sorry, you signed in to a contract saying it was _that_ table you wanted and that's the one we've got. The only thing we can do is give you credit vouchers".

WHAAAAAAAAAAAAAT!?!?! When I got back from work I was THE FUMEMEISTER! I couldn't believe it! Apparently they couldn't explain why the label had been on the wrong table TWICE, but I believe they never admitted to having it on the wrong table either.

So today, I call up Trading Standards. After a lengthy discussion (with a somewhat stroppy plonker) I am advised to call them and say that due to misrepresenting the item and confirming it twice by person they have misled us/given us a misleading statement thus meaning we are entitled to a full refund or they should honour their original contract (ie swap for the table they had the tag advertising in the first place).

If they don't act on that, I have been told to write a letter explaining the situation and what Trading Standards (or rather "Consumer Direct") have said and request the above.

If that fails, it could then be taken to court

I have called them and the furniture manager is going to call me back. I hope I can arrange something over the phone as I really don't want to have to put it all in writing and go down that route.

So BLOOMING annoying though. They're well out of place here - with 5 witnesses to the item being falsely advertised and two confirmations by their members of staff that it is the item for sale... how dare they only want to give us credit vouchers!

Dee · 10-03-2008, 15:34

Stick to your guns, you'll sort it. Good luck though, what a bunch of tossers :/

Pheebs · 10-03-2008, 15:34

OMG

OMG.

I am FUMING

FUUUUUUUUMING.

I just spoke to this complete T**T and explained the situation (very nicely can I add) to him, he said he spoke to Pickers, explained that someone could have swapped the tags and that we had no proof and that due to company policy they can only give us credit vouchers.

He's the FU**ING furniture manager - I asked to speak with the Manager of the store (who I HEARD speaking to the lady I spoke to before) and he said he will not make any phonecalls. WTF?!?! WWWHAAAAAAAAAAAT?!??

I then explained to him about trading standards and said I really didn't want to go down this route - and asked to speak to the store manager again.

Once again "The store manager does not speak to any of our customers" WHAT A F***ING JOKE. WHAT COMPANY WOULD NOT SPEAK TO A CUSTOMER IF THEY HAVE BEEN INFORMED THEY HAVE MISREPRESENTED = TWWWWWICE - AN ITEM IN THE STORE AND SEVERELY P***ED OFF A CUSTOMER?!?!?

EY?>!

Omg.

I need water.

I don't know how on earth I managed to remain polite. I had to be firm though and ended up speaking over his baffle and said:

"Would you please at least ASK the manager whether he would be willing to speak with me and if not, call me back with your details and I will write a letter in full to him. Please could you note down the Trading Standards reference I have which is *blah blah*. Thank you for your time." *hang up*

RAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAGH

RAAAAAAAAAAAAAAAAAAAAAAAAGHH

Pheebs · 10-03-2008, 15:37

RAAAAAAAAAAAAAAAAGH

*still raghing* I am officially THE ANGER.

Roberta · 10-03-2008, 15:43

Rip off a table leg and poke them right in the eye!

Pheebs · 10-03-2008, 16:10

Quote:

Originally Posted by Roberta

Rip off a table leg and poke them right in the eye!

Can I shove it in their willy eye? That would be satisfying.

Mark - what's a lethal weapon (other than me at the moment

) if it's covered up?

Mark · 10-03-2008, 15:53

Don't cover it up while you walk down the street though. Lethal weapons, apparently.

Justsomebloke · 10-03-2008, 16:16

Get a piece of A4, Write on this Please "Punch me in the Face".
Walk into the shop & get the Dude to sign it, Then Punch him in the Face & Tell him that's what he signed for THE ***** !!!!

Dumb arse shops try this crap on with me here & there. I get real close to them & whisper what i am going to do to them later, then i give them One last chance to sort it out. Not had to batter anyone yet

BBx · 10-03-2008, 16:35

Lol at Malc.

Pheebs that is awful

take them to Watchdog!

Am thinking of contacting the Health and Safety Executive or Head office of the hotel we stayed at as they are offering us a £50 voucher :/

Not impressed!

I can't believe how unreasonable the GM is being - not talking to you - that's ridiculous - try to keep your cool though Clare *big hugs*

BB x

Pheebs · 10-03-2008, 17:15

Luckily I have only managed to rant on here as such

Other than my firm ending to the phone conversation it was all airy fairy! Though annoyingly, I haven't had a phone call back (surprise surprise). Will have to ring up and get their details tomorrow!

Mei - that sucks. Deffo contact their H&S exec... that's really not on! Let us know how you get on - if you like I can lend you a spare table leg to shove in their eyes too?!

10-03-2008, 15:29	#1
Pheebs Deep Throat Join Date: Jul 2006 Posts: 6,512	Our Garden Table Fiasco I'll try to keep this one short... Picky, His Ma, His Sister and moi went to Carnon Downs garden centre a few weeks back and had a quick peek at their out door garden table sets. Our budget was around £250. Upon having a nosey we spotted a fantastically gorgeous table with a stand up price tag on it saying "Berkshire set, reduced from £350 to £299". BARGAIN! We picked up the tag, took it to the furniture man, pointed out the table and asked whether it included the chairs. He said yup - we enquired about stock and there were only a handful left as a "new range" was due out so it was discontinued. We ummmed and arred about it and being in Cornwall had no way to get it back to Exeter so left it that day saying we'd be back. A week later we sent Alan (Pickys Dad) down to get it and once again, he went up to the same extending table we saw, picked up the price tag from it, went to the furniture bloke, confirmed all the details and then paid for it on his card. Apparently they were very helpful and helped carry all the goods out to his car and stack it in. Superb. This weekend, Alan brings the table and chairs up to us. We bring it round the back, open the box and low and behold... it's a completely different table (much smaller and not extendable). So, obviously we pack it away, plonk it in the shed and Picky then calls Carnon Downs up when I was at work to inquire about it all. His response (after much of a discussion): "I'm sorry, you signed in to a contract saying it was _that_ table you wanted and that's the one we've got. The only thing we can do is give you credit vouchers". WHAAAAAAAAAAAAAT!?!?! When I got back from work I was THE FUMEMEISTER! I couldn't believe it! Apparently they couldn't explain why the label had been on the wrong table TWICE, but I believe they never admitted to having it on the wrong table either. So today, I call up Trading Standards. After a lengthy discussion (with a somewhat stroppy plonker) I am advised to call them and say that due to misrepresenting the item and confirming it twice by person they have misled us/given us a misleading statement thus meaning we are entitled to a full refund or they should honour their original contract (ie swap for the table they had the tag advertising in the first place). If they don't act on that, I have been told to write a letter explaining the situation and what Trading Standards (or rather "Consumer Direct") have said and request the above. If that fails, it could then be taken to court I have called them and the furniture manager is going to call me back. I hope I can arrange something over the phone as I really don't want to have to put it all in writing and go down that route. So BLOOMING annoying though. They're well out of place here - with 5 witnesses to the item being falsely advertised and two confirmations by their members of staff that it is the item for sale... how dare they only want to give us credit vouchers! __________________ http://www.spiffingdesigns.co.uk

10-03-2008, 15:34	#3
Pheebs Deep Throat Join Date: Jul 2006 Posts: 6,512	OMG OMG. I am FUMING FUUUUUUUUMING. I just spoke to this complete TT and explained the situation (very nicely can I add) to him, he said he spoke to Pickers, explained that someone could have swapped the tags and that we had no proof and that due to company policy they can only give us credit vouchers. He's the FUING furniture manager - I asked to speak with the Manager of the store (who I HEARD speaking to the lady I spoke to before) and he said he will not make any phonecalls. WTF?!?! WWWHAAAAAAAAAAAT?!?? I then explained to him about trading standards and said I really didn't want to go down this route - and asked to speak to the store manager again. Once again "The store manager does not speak to any of our customers" WHAT A F*ING JOKE. WHAT COMPANY WOULD NOT SPEAK TO A CUSTOMER IF THEY HAVE BEEN INFORMED THEY HAVE MISREPRESENTED = TWWWWWICE - AN ITEM IN THE STORE AND SEVERELY PED OFF A CUSTOMER?!?!? EY?>! Omg. I need water. I don't know how on earth I managed to remain polite. I had to be firm though and ended up speaking over his baffle and said: "Would you please at least ASK the manager whether he would be willing to speak with me and if not, call me back with your details and I will write a letter in full to him. Please could you note down the Trading Standards reference I have which is blah blah. Thank you for your time." hang up* RAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAGH RAAAAAAAAAAAAAAAAAAAAAAAAGHH __________________ http://www.spiffingdesigns.co.uk

10-03-2008, 15:37	#4
Pheebs Deep Throat Join Date: Jul 2006 Posts: 6,512	RAAAAAAAAAAAAAAAAGH still raghing I am officially THE ANGER. __________________ http://www.spiffingdesigns.co.uk

10-03-2008, 15:43	#5
Roberta Pole Model Join Date: Jul 2006 Posts: 5,986	Rip off a table leg and poke them right in the eye! __________________ I fell out of favour with Heaven somewhere, and I'm here for the hell of it now...

10-03-2008, 16:16	#8
Justsomebloke The Night Worker Join Date: Jul 2006 Posts: 5,228	Get a piece of A4, Write on this Please "Punch me in the Face". Walk into the shop & get the Dude to sign it, Then Punch him in the Face & Tell him that's what he signed for THE ***** !!!! Dumb arse shops try this crap on with me here & there. I get real close to them & whisper what i am going to do to them later, then i give them One last chance to sort it out. Not had to batter anyone yet __________________

10-03-2008, 15:34	#2
Dee Combat Spanker Join Date: Jul 2006 Posts: 5,292	Stick to your guns, you'll sort it. Good luck though, what a bunch of tossers :/

10-03-2008, 15:53	#7
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	Don't cover it up while you walk down the street though. Lethal weapons, apparently.

10-03-2008, 16:35	#9
BBx Reverse SuBo Join Date: Jul 2006 Location: London Posts: 8,673	Lol at Malc. Pheebs that is awful take them to Watchdog! Am thinking of contacting the Health and Safety Executive or Head office of the hotel we stayed at as they are offering us a £50 voucher :/ Not impressed! I can't believe how unreasonable the GM is being - not talking to you - that's ridiculous - try to keep your cool though Clare big hugs BB x

10-03-2008, 17:15	#10
Pheebs Deep Throat Join Date: Jul 2006 Posts: 6,512	Luckily I have only managed to rant on here as such Other than my firm ending to the phone conversation it was all airy fairy! Though annoyingly, I haven't had a phone call back (surprise surprise). Will have to ring up and get their details tomorrow! Mei - that sucks. Deffo contact their H&S exec... that's really not on! Let us know how you get on - if you like I can lend you a spare table leg to shove in their eyes too?! __________________ http://www.spiffingdesigns.co.uk