Complaints, Compliments and general feedback

BBx · 30-09-2008, 16:05

As the female version of Victor Meldrew if there is something to complain about I generally do... so far this year, complaining has earnt me back £100 of DeVere hotel vouchers, £6 of Unilever discounts and other random discounts... along the way.

In a world where we tell 3 people good news and 12 people bad news, what are your feedback experiences?

Here is my latest - a compliment (and yes a dig at some free food but didn't work

):

Dear M,

Thank you for your e-mail of compliment with regard to your visit to one of our restaurants.

I have forwarded your e-mail to both the Area Manager and staff at the restaurant. Thank you for taking the time and effort to write to us.

In an age where it is very easy to receive complaints, compliments are a particular pleasure.

Once again, thank you for your comments.

Yours sincerely,

Erena, Operations Support

Good deed for the day!

Anyone else given/received feedback recently?

BB x

Gnat · 30-09-2008, 16:07

I complained to whoever makes nik naks, cos i opened my packet, and they were all stuck together in one giant mutatnt nik nak.

and the shop was shut.

I wrote a joking email of concern about the mutant nik nak making it impossible for me to have my nik naks, and they apologised and sent me a £5 voucher

BBx · 30-09-2008, 16:09

Quote:

Originally Posted by Olibubble

I wrote a joking email of concern about the mutant nik nak making it impossible for me to have my nik naks, and they apologised and sent me a £5 voucher

\o/ success!

Funny... there was a time when I thought emails were just ignored, but in recent times this has definitely changed.

BB x

Von Smallhausen · 30-09-2008, 20:13

Quote:

Originally Posted by Olibubble

I complained to whoever makes nik naks, cos i opened my packet, and they were all stuck together in one giant mutatnt nik nak.

and the shop was shut.

I wrote a joking email of concern about the mutant nik nak making it impossible for me to have my nik naks, and they apologised and sent me a £5 voucher

I would have demanded a box of Nik Naks and nothing less.

Gnat · 30-09-2008, 20:14

Quote:

Originally Posted by Von Smallhausen

I would have demanded a box of Nik Naks and nothing less.

i don't like them THAT much

Psymonkee · 30-09-2008, 16:10

Only time I've complained about anything in recent memory was to Hartleys after my pot of jelly had mould on top of it

£3 of vouchers, Angel Delight and Ambrosia Custard \0/

Pheebs · 30-09-2008, 16:13

As you know I went a bit ape at Tescos for billing me twice for Guitar hero 3 with the guitar and basically ended up getting it for a tenner

Wooo!

Thing is... when I complain I tend to be fairly nice about it (I don't like shouting at people - when I do you know I R the anger

) My emails/letters of complaints tend to start off with "I hope you have yourself a cup of tea and a biccy because this is going to be a long one!" and generally contains in it somewhere "due to all of this hassle I have consumed around five gin and tonics to try and stay sane"

Always gets a really good response

I recently told customer services that their cashier was ace ace ace and deserves a rise too

I never ever complain in a restuarant though (unless I don't actually want to eat my meal and leave). I've seen what some people can do to your food and would rather eat frozen peas then send it back to the chef!

Gnat · 30-09-2008, 16:16

ooooh almost forgot the main complaint recently!

I complained to apple (or rather i got someone more assertive to do it for me

)

And i got a free ipod, and a brand new macbook that was better than the one i had!

Greenlizard0 · 30-09-2008, 16:16

Sometimes it works, sometimes it doesn't. I wrote a ridiculously long letter to the people who make Frusli bars and they sent me two boxes of five for free.

iCraig · 30-09-2008, 16:18

I complained to Virgin Media after one of their engineers (who came to swap my modem) used the wrong power adapter. 30 mins after he left I came into the room greeted by the back of the modem giving off lots of green/grey smoke and generally on fire. They gave us free XL TV for life. I've since moved out, but I'm sure my Dad enjoys it.

30-09-2008, 16:05	#1
BBx Reverse SuBo Join Date: Jul 2006 Location: London Posts: 8,673	Complaints, Compliments and general feedback As the female version of Victor Meldrew if there is something to complain about I generally do... so far this year, complaining has earnt me back £100 of DeVere hotel vouchers, £6 of Unilever discounts and other random discounts... along the way. In a world where we tell 3 people good news and 12 people bad news, what are your feedback experiences? Here is my latest - a compliment (and yes a dig at some free food but didn't work ): Dear M, Thank you for your e-mail of compliment with regard to your visit to one of our restaurants. I have forwarded your e-mail to both the Area Manager and staff at the restaurant. Thank you for taking the time and effort to write to us. In an age where it is very easy to receive complaints, compliments are a particular pleasure. Once again, thank you for your comments. Yours sincerely, Erena, Operations Support Good deed for the day! Anyone else given/received feedback recently? BB x

30-09-2008, 16:10	#6
Psymonkee A cat wearing a wet suit Join Date: Sep 2008 Location: St.Andrews Posts: 2,023	Only time I've complained about anything in recent memory was to Hartleys after my pot of jelly had mould on top of it £3 of vouchers, Angel Delight and Ambrosia Custard \0/ __________________ Sonisphere FMC Code: 1k949178

30-09-2008, 16:13	#7
Pheebs Deep Throat Join Date: Jul 2006 Posts: 6,512	As you know I went a bit ape at Tescos for billing me twice for Guitar hero 3 with the guitar and basically ended up getting it for a tenner Wooo! Thing is... when I complain I tend to be fairly nice about it (I don't like shouting at people - when I do you know I R the anger ) My emails/letters of complaints tend to start off with "I hope you have yourself a cup of tea and a biccy because this is going to be a long one!" and generally contains in it somewhere "due to all of this hassle I have consumed around five gin and tonics to try and stay sane" Always gets a really good response I recently told customer services that their cashier was ace ace ace and deserves a rise too I never ever complain in a restuarant though (unless I don't actually want to eat my meal and leave). I've seen what some people can do to your food and would rather eat frozen peas then send it back to the chef! __________________ http://www.spiffingdesigns.co.uk

30-09-2008, 16:16	#9
Greenlizard0 Vodka Martini Join Date: Jun 2008 Posts: 717	Sometimes it works, sometimes it doesn't. I wrote a ridiculously long letter to the people who make Frusli bars and they sent me two boxes of five for free. __________________

30-09-2008, 16:18	#10
iCraig iCustom User Title Join Date: Jul 2006 Posts: 2,250	I complained to Virgin Media after one of their engineers (who came to swap my modem) used the wrong power adapter. 30 mins after he left I came into the room greeted by the back of the modem giving off lots of green/grey smoke and generally on fire. They gave us free XL TV for life. I've since moved out, but I'm sure my Dad enjoys it. __________________

30-09-2008, 16:07	#2
Gnat BZZZZZZZZZZZzzzzzzzzzz Join Date: Jun 2008 Location: Manchester Posts: 500	I complained to whoever makes nik naks, cos i opened my packet, and they were all stuck together in one giant mutatnt nik nak. and the shop was shut. I wrote a joking email of concern about the mutant nik nak making it impossible for me to have my nik naks, and they apologised and sent me a £5 voucher