Virgin (blueyonder) ISP problems?

[Feek]

Originally Posted by Admiral Huddy

Is there anything I can check that it's not my end? I 'm going to have to call their support center at 25p a minute.

Do what everyone else does, call 'em from work!

[Admiral Huddy]

Originally Posted by Feek

Do what everyone else does, call 'em from work!

the number is barred - bastards

btw.. your power adaptors worked I'll arrange to get them back to you as soon as I can

Originally Posted by Matblack

My connection is consistant but drops from pretty much spot on 20Mb down to a quarter of that or less at a peak time.

Normally I can get a full DVD ISO down in under 40 minutes

MB

his was dropping completely..

I'll see how it goes, if it carries on, I'll take out the router thereby eliminating that.. then I'll call them if it continues.

[LeperousDust]

Yeah actually you're right that does suck they changed the billing, its free for TV and phone help (or at least an 0870 number i can trace to geographical which is free on our talk unlimited). But the BB helpline is now 090 which is robbing. Thank christ i've not needed to phone them.

One trick though Huddy phone them, complain about the price and its not you're fault, 9 times out of 10 they'll say they can ring you back there and then I think thats the way they get around vague laws for charging excessive amounts. I was asked that when phoning the telephone helpine thing cause our phone broke and i mentioned i was on a mobile.

The newsgroups are hidden somewhere on their website i'll find those in a bit, i'd say email but i think you can be fobbed off pretty easyily via email as opposed to the phone...

//Edit: Tada list of newsgroups, plug that into your favourite reader, or google groups will probably do it too