Dealing with users, or 'how to turn it off and back on again'.

[Feek]

Bah, I edited that especially for the version I posted here to remove company details - It originally said "How to make conference calls using the xxxx telephone system" or something like that.

Sounds a bit Japanglish now.

[Belmit]

Just been sent an 'oh so true but we can't publish that' intro to gaining access to our wireless network by one of my colleagues:

Originally Posted by Barry

Congratulations on choosing the XXXXXXX XXXXXXX Wireless network for all your wireless Internet needs. You will be able to access Facebook and MSN as well as many other programs from on Campus.

To setup the network and begin using the Internet just follow this guide and you’ll be surfing the Internet before you can say "I need to download Firefox."

[Wryel]

Reminds me of our helpdesk: they keep logging urgent calls when a user can't get into Notes which is annoying because everyone can use webmail. I've told them time and time again how to talk the users through this but they fail miserably. I can't find the guide but I do remember the first screenshot was of the IE icon!

[MarcLister]

Originally Posted by Feek

Pull this plug out.

[Feek]

*ring ring*
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Won't they ever give up? I answer it.

"Hello, I can't get in, my keyboard is making the i in my i-number in capitals and I'm getting a password error" (our login names are an i followed by six numbers).

"Well login names aren't case sensitive, what's probably happening is that your terminal thinks it's got caps lock on and is taking your password in capitals.

"No, it never works with a capital i"

"Turn the main box off and back on to reset it and try again"

"OK" *pause*

"Right, it's back on now and I can put a little i in OK so that's going to work."

"Good good"

"But I know it won't work with a capital i"

"Yes it will, usernames aren't case sensitive, only passwords are"

"No, I've tried before with a capital I and it doesn't let me in"

"Well if you have caps lock on then it won't because passwords are case sensitive, I just told you that"

"No, it definately doesn't work with a capital i. Look, I'll try it now." *pause* "Oh, it's let me in using a capital i"

*sigh*

"Well at least you're in"










Anyone got a shotgun?

wait....

Bwahahahahahahaha

[Joe 90]

Originally Posted by Feek

Anyone got a shotgun?

you probably

[Darrin]

Originally Posted by Feek

Anyone got a shotgun?

Heh, heh, heh. (Anyone remember the Russian's laugh in the original Command & Conquer? That's what I sound like right now.....)

[Mark]

Can you change the font for the login prompt on that user's terminal? Symbol or Wingdings should do nicely.

PS - Does your service level agreement require you to only answer the phone after 2ª rings (where in this case ª = 9, or 8, depending on how you count)?

Yes, I really was sad enough to count the rings

[Fayshun]

I think Feek has a new career as a hand model.