3 red lights!

Admiral Huddy · 21-10-2008, 14:25

I have been sort of waiting for this. My son came to me saying that his 360 had the 3 rings of death. After trying the MS support tips, they agreed to an RMA 6 months after the 1 year warrantee expired, so hopfully, UPS will pick it up over the next few days. Apparently, the warrantee is extend to 3 years for the 3 red rings, and only this.

This leads me to wonder about the general reliability of these machines. Surely, if the red eye is inevitable, which it seems it is, then surely there's a problem with the design? Surely MS can't survive in such a competitive market when a majority of their machines fail??

I'm glad they have agreed to repair.replace, but surely questions have to asked?

#hugs PC#

leowyatt · 21-10-2008, 14:27

The newer machines are greatly improved now

Davey_Pitch · 21-10-2008, 14:28

All newer Xbox 360's should (in theory) be free of the problem as MS did realise there was a design flaw and have now taken steps to fix this by putting in better components that don't overheat any more (for some reason my mind has blanked over what exactly was replaced). Certainly the number of Xbox 360's dying now is tiny compared to the amount of a year ago. Indeed, I can't think of anyone who's bought one of the newer Xbox consoles that have had a problem with it.

NokkonWud · 21-10-2008, 14:35

Microsoft admitted that there was an inherent design issue with all Xbox360's which is why they made it a 3 year warranty (this has been the case for almost 2 years now I believe).

Microsoft have fixed the design issue and all models for around 12 months have been massively improved. I haven't heard many issues at all regarding the reliability of the new ones in a negative light, which is a good thing.

Admiral Huddy · 21-10-2008, 15:53

Then really, this should be replaced not fixed.. 3 years MTBF is pretty unacceptable in my opinion.

NokkonWud · 21-10-2008, 16:15

They swap it if it's less than 12 months, by law it's a fix for anything longer than that.
Let us not forget, MS could have just left it as 12 months, so a fix for 36 months is very good if you ask me.

They may put it in a new shell like Sony do with PS3's so you'll never know.

phykell · 21-10-2008, 18:22

Quote:

Originally Posted by NokkonWud

Let us not forget, MS could have just left it as 12 months, so a fix for 36 months is very good if you ask me.

I don't believe that - if something's not fit for purpose, and a games console that only lasts 12 months can't be considered as being reasonably fit for purpose, then the retailer must offer a replacement or repair, some of the cost of which, may be borne by the consumer depending on how old the item is.

NokkonWud · 21-10-2008, 19:05

You could complain, heck, you can even after 5 years etc... but a lot of consumers wouldn't know that.

Mark · 21-10-2008, 19:14

Agreed in both counts. Far too few people know about, let alone exercise, their rights under consumer regulations. They just assume the warranty is 'law'. And, the problem is, retailers (who really should know better) do the same - either fobbing you off with the warranty or telling you to go complain to the manufacturer (both of which are incorrect in UK law).

I have no doubt I've thrown away stuff where they might have been a case to answer.

Unlucky on the 3RROD. I'm sure it'll get fixed but it's the inconvenience.

Toby · 21-10-2008, 20:52

I may be wrong but I think that, under the SoGA, if a fault is deemed to be inherent, then the manufacturer can't put any limits on warranties and have to fix/replace. If this is the case then, with the history of this issue, they'd have a hard time arguing it wasn't an inherent fault with this units.

21-10-2008, 14:25	#1
Admiral Huddy HOMO-Sapien Join Date: Jun 2006 Location: Chelmsford Posts: 6,692	3 red lights! I have been sort of waiting for this. My son came to me saying that his 360 had the 3 rings of death. After trying the MS support tips, they agreed to an RMA 6 months after the 1 year warrantee expired, so hopfully, UPS will pick it up over the next few days. Apparently, the warrantee is extend to 3 years for the 3 red rings, and only this. This leads me to wonder about the general reliability of these machines. Surely, if the red eye is inevitable, which it seems it is, then surely there's a problem with the design? Surely MS can't survive in such a competitive market when a majority of their machines fail?? I'm glad they have agreed to repair.replace, but surely questions have to asked? #hugs PC# __________________ I just got lost in thought.. It was very unfamiliar territory. Techie Talk \| My gaming Blog \| PC spec \| The Admirals log

21-10-2008, 14:27	#2
leowyatt Chef extraordinaire Join Date: Jul 2006 Location: Infinite Loop Posts: 11,143	The newer machines are greatly improved now __________________ "Dr Sheldon Cooper FTW!"

21-10-2008, 14:28	#3
Davey_Pitch I iz speshul Join Date: Jun 2006 Location: Liverpool Posts: 6,296	All newer Xbox 360's should (in theory) be free of the problem as MS did realise there was a design flaw and have now taken steps to fix this by putting in better components that don't overheat any more (for some reason my mind has blanked over what exactly was replaced). Certainly the number of Xbox 360's dying now is tiny compared to the amount of a year ago. Indeed, I can't think of anyone who's bought one of the newer Xbox consoles that have had a problem with it. __________________ Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness, that most frightens us. Your playing small does not serve the world. There is nothing enlightened about shrinking so that other people won't feel insecure around you. We are all meant to shine as children do. It's not just in some of us; it is in everyone. And as we let our own lights shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others.

21-10-2008, 14:35	#4
NokkonWud BD Recruitment Officer Join Date: Jun 2007 Location: Smogville Posts: 3,880	Microsoft admitted that there was an inherent design issue with all Xbox360's which is why they made it a 3 year warranty (this has been the case for almost 2 years now I believe). Microsoft have fixed the design issue and all models for around 12 months have been massively improved. I haven't heard many issues at all regarding the reliability of the new ones in a negative light, which is a good thing. __________________

21-10-2008, 15:53	#5
Admiral Huddy HOMO-Sapien Join Date: Jun 2006 Location: Chelmsford Posts: 6,692	Then really, this should be replaced not fixed.. 3 years MTBF is pretty unacceptable in my opinion. __________________ I just got lost in thought.. It was very unfamiliar territory. Techie Talk \| My gaming Blog \| PC spec \| The Admirals log

21-10-2008, 16:15	#6
NokkonWud BD Recruitment Officer Join Date: Jun 2007 Location: Smogville Posts: 3,880	They swap it if it's less than 12 months, by law it's a fix for anything longer than that. Let us not forget, MS could have just left it as 12 months, so a fix for 36 months is very good if you ask me. They may put it in a new shell like Sony do with PS3's so you'll never know. __________________

21-10-2008, 19:05	#8
NokkonWud BD Recruitment Officer Join Date: Jun 2007 Location: Smogville Posts: 3,880	You could complain, heck, you can even after 5 years etc... but a lot of consumers wouldn't know that. __________________

21-10-2008, 19:14	#9
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	Agreed in both counts. Far too few people know about, let alone exercise, their rights under consumer regulations. They just assume the warranty is 'law'. And, the problem is, retailers (who really should know better) do the same - either fobbing you off with the warranty or telling you to go complain to the manufacturer (both of which are incorrect in UK law). I have no doubt I've thrown away stuff where they might have been a case to answer. Unlucky on the 3RROD. I'm sure it'll get fixed but it's the inconvenience.

21-10-2008, 20:52	#10
Toby Absinthe Join Date: Aug 2007 Posts: 1,023	I may be wrong but I think that, under the SoGA, if a fault is deemed to be inherent, then the manufacturer can't put any limits on warranties and have to fix/replace. If this is the case then, with the history of this issue, they'd have a hard time arguing it wasn't an inherent fault with this units. __________________

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