Broadband provider - Page 5

Will · 16-06-2009, 13:28

Quote:

Originally Posted by divine

Bit early to be drinking is it not?

I don't care. He's sex-on-1-and-a-half-legs.

Burble · 16-06-2009, 13:28

Quote:

Originally Posted by Will

I don't care. He's sex-on-1-and-a-half-legs.

2 legs come the next of next week I hope!

Aboobie · 16-06-2009, 13:35

This thread has certainly made me have look at my own stats though I'm struggling to understand all the nuances.

ADSL Link Downstream Upstream
Connection Speed 3392 kbps 448 kbps
Line Attenuation 62.0 db 31.5 db
Noise Margin 5.3 db 16.0 db

If I'm understanding this right I'm actually doing quite well with 3392kbps with these stats and I probably live a long way from the exchange with poor copper wire.

Why however is there such a discrepency between downstream and upstream figures? I understand this is quite common but don't really get it.

Karoo are upgrading their network to ADSL2 and according to http://www2.farina1.com/ADSL/default.aspx I would actually get a slower speed from an upgrade to my account; is this right and is there much I could do to improve things?

Burble · 16-06-2009, 13:39

I wouldn't expect any increase with ADSL2+. Your attenuation is quite high and your SNR quite low. With those figures I'd expect the line to be pretty stable.

To try to improve things you could try using a better filter and connecting to the test socket behind the master socket or in the master socket itself if that isn't available. Make sure that any extensions with telephones in are filtered.

AboveTheSalt · 16-06-2009, 13:40

I know that they don't provide a phone service, but whatever you do, I would recommend avoiding BeThere Unlimited.

I transferred to them a while ago; they started off significantly slower than the speed they suggested I would get and the speed has been going down steadily ever since I started using them. When I contact their helpdesk, they say that the problem must be at my end.

Mark · 16-06-2009, 14:19

Unplug *everything* else, use the test socket and their modem. Send them the stats. If they can't justify them then it's in their court or they are in denial. You might have to bypass the Bulgarian first line support to get a result.

AboveTheSalt · 16-06-2009, 14:24

Quote:

Originally Posted by Mark

Unplug *everything* else, use the test socket and their modem. Send them the stats. If they can't justify them then it's in their court or they are in denial.

That is more or less what Be There have suggested, with the addition that they say that I should plug splitters into every single phone socket in the house, even though it is unused and I should replace the RJ11 to modem & the RJ45 to PC cables.

All of this entirely ignores the fact that my download speed has nearly halved in three months and I certainly haven't changed anything.

Quote:

Originally Posted by Mark

You might have to bypass the Bulgarian first line support to get a result.

Do you know of a way to achieve this?

Mark · 16-06-2009, 14:30

See what happens if you say you're not satisfied with that response and wish to escalate. If that doesn't work, threaten to walk. Sounds like you're willing to do that anyway.

Might also want to make contact with someone from the Be Usergroup (use the Be forum) to see if they can suggest anything.

PS - use the supplied modem and RJ45 cables too. Plugging splitters in to empty sockets is pointless, but if you're going for the test socket that will most likely make that a moot point anyway (though that does depend on how your master socket is wired).

Burble · 16-06-2009, 14:36

Quote:

Originally Posted by AboveTheSalt

All of this entirely ignores the fact that my download speed has nearly halved in three months and I certainly haven't changed anything.

That doesn't necessarily mean that something hasn't begun to fail or degraded. My brother was having problems with his ADSL being slow, turned out he had a < 500Kbit sync rate. He hadn't changed anything but the filter was knackered. I changed it for a filtered face plate and all was good again.

Peige · 16-06-2009, 15:11

Sorry to sneek into this thread... atm i've got no BT line but SamKnows reports that if i did I could get LLU.. (right now i'm using Virgin but i'm less and less happy with it)

How do I get from no BT line to llu/o2 (there is a socket which the old owner had but I elected for Telewest as it was then) ?

16-06-2009, 13:35	#43
Aboobie Vodka Martini Join Date: Sep 2008 Location: Beverley Posts: 749	This thread has certainly made me have look at my own stats though I'm struggling to understand all the nuances. ADSL Link Downstream Upstream Connection Speed 3392 kbps 448 kbps Line Attenuation 62.0 db 31.5 db Noise Margin 5.3 db 16.0 db If I'm understanding this right I'm actually doing quite well with 3392kbps with these stats and I probably live a long way from the exchange with poor copper wire. Why however is there such a discrepency between downstream and upstream figures? I understand this is quite common but don't really get it. Karoo are upgrading their network to ADSL2 and according to http://www2.farina1.com/ADSL/default.aspx I would actually get a slower speed from an upgrade to my account; is this right and is there much I could do to improve things? __________________

16-06-2009, 14:30	#48
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	See what happens if you say you're not satisfied with that response and wish to escalate. If that doesn't work, threaten to walk. Sounds like you're willing to do that anyway. Might also want to make contact with someone from the Be Usergroup (use the Be forum) to see if they can suggest anything. PS - use the supplied modem and RJ45 cables too. Plugging splitters in to empty sockets is pointless, but if you're going for the test socket that will most likely make that a moot point anyway (though that does depend on how your master socket is wired). Last edited by Mark; 16-06-2009 at 14:33.

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16-06-2009, 13:39	#44
Burble Rocket Fuel Join Date: Jul 2006 Posts: 7,826	I wouldn't expect any increase with ADSL2+. Your attenuation is quite high and your SNR quite low. With those figures I'd expect the line to be pretty stable. To try to improve things you could try using a better filter and connecting to the test socket behind the master socket or in the master socket itself if that isn't available. Make sure that any extensions with telephones in are filtered.

16-06-2009, 14:19	#46
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	Unplug everything else, use the test socket and their modem. Send them the stats. If they can't justify them then it's in their court or they are in denial. You might have to bypass the Bulgarian first line support to get a result.

16-06-2009, 15:11	#50
Peige Nice weak cup of Earl Grey Join Date: Mar 2009 Posts: 45	Sorry to sneek into this thread... atm i've got no BT line but SamKnows reports that if i did I could get LLU.. (right now i'm using Virgin but i'm less and less happy with it) How do I get from no BT line to llu/o2 (there is a socket which the old owner had but I elected for Telewest as it was then) ?