Who do I complain to?

SidewinderINC · 04-08-2009, 18:24

Come home today and as we're pulling into the driveway I see this:

Immediate thoughts are "**** I hope they didn't bend that to get it to stay in there, I hope that's just resting in there"

Upon opening the letterbox I see this:

Again, Immediate thoughts were "I really hope the contents of that tube aren't damaged"

However, on taking the tube out of the box and peeking inside, THERE'S ****ING NOTHING IN THERE!!!

So, somewhere between Jay & Silent Bobs Secret Stash in Red Bank NJ, and my house in Gravesend 3 awesome posters have been stolen!

I assume Royal Mail should be liable, considering they shouldn't have even attempted to leave it at my door like that.
Where to complain to?

Mark · 04-08-2009, 18:29

Start at both ends - Royal Mail for the damage, and the supplier for the missing posters (unless of course you can show the tube was opened in transit, but now you've opened it I guess that isn't possible).

LeperousDust · 04-08-2009, 18:30

Hahahahaha, you've gotta laugh at how much incompetence you've experienced here though

SidewinderINC · 04-08-2009, 18:32

Quote:

Originally Posted by Mark

Start at both ends - Royal Mail for the damage, and the supplier for the missing posters (unless of course you can show the tube was opened in transit, but now you've opened it I guess that isn't possible).

It was already torn open at where it's bent.

Kitten · 04-08-2009, 18:35

That's really ****ty

how much did they cost?

SidewinderINC · 04-08-2009, 18:36

Quote:

Originally Posted by Kitten

That's really ****ty

how much did they cost?

$7 each and then $15 for postage.

Kitten · 04-08-2009, 18:40

OK, so you're probably free of custom duty (I think it's anything under £18 is ok) so just go straight to the horse & complain. Keep your photographs & complain both to the company you bought them from & Royal Mail. Keep all your packaging etc for evidence - but don't expect a speedy resolution, they will go around the houses to try and put you off.

Kell_ee001 · 04-08-2009, 18:40

Quote:

Originally Posted by SidewinderINC

So, somewhere between Jay & Silent Bobs Secret Stash in Red Bank NJ...

Complain at both sides, hope you get 2 sets and send me 1

SidewinderINC · 04-08-2009, 19:01

Okay, that's an Email sent to View Askew, will call royal mail tomorrow.

And Kevin Smith tweeted at

Kitten · 04-08-2009, 19:07

have a read of this see if any of it's useful.

http://www.hellmail.co.uk/royal_mail_rough_guide.asp

& here:

http://www.royalmail.com/portal/rm/c...diaId=84400738

I think you'll have to fill in the lost, damaged, delayed form.

04-08-2009, 18:24	#1
SidewinderINC Joey Tempest Join Date: Sep 2007 Location: Gravesend. Posts: 2,751	Who do I complain to? Come home today and as we're pulling into the driveway I see this: Immediate thoughts are "** I hope they didn't bend that to get it to stay in there, I hope that's just resting in there" Upon opening the letterbox I see this: Again, Immediate thoughts were "I really hope the contents of that tube aren't damaged" However, on taking the tube out of the box and peeking inside, THERE'S **ING NOTHING IN THERE!!! So, somewhere between Jay & Silent Bobs Secret Stash in Red Bank NJ, and my house in Gravesend 3 awesome posters have been stolen! I assume Royal Mail should be liable, considering they shouldn't have even attempted to leave it at my door like that. Where to complain to? __________________ No Sig.

04-08-2009, 18:30	#3
LeperousDust Bananaman Join Date: Jul 2006 Location: Liverpool/Edinburgh Posts: 4,817	Hahahahaha, you've gotta laugh at how much incompetence you've experienced here though __________________

04-08-2009, 18:35	#5
Kitten Spinky-Spank Join Date: Jul 2006 Location: 668. The Neighbour of the Beast Posts: 11,226	That's really ***ty how much did they cost? __________________ "You only get one life. There's no God, no rules, except for those you accept or create for yourself. Then once it's over... it's over. Dreamless sleep for ever and ever. So why not be happy while you're here?" Nate Fisher*

04-08-2009, 18:40	#7
Kitten Spinky-Spank Join Date: Jul 2006 Location: 668. The Neighbour of the Beast Posts: 11,226	OK, so you're probably free of custom duty (I think it's anything under £18 is ok) so just go straight to the horse & complain. Keep your photographs & complain both to the company you bought them from & Royal Mail. Keep all your packaging etc for evidence - but don't expect a speedy resolution, they will go around the houses to try and put you off. __________________ "You only get one life. There's no God, no rules, except for those you accept or create for yourself. Then once it's over... it's over. Dreamless sleep for ever and ever. So why not be happy while you're here?" Nate Fisher

04-08-2009, 19:01	#9
SidewinderINC Joey Tempest Join Date: Sep 2007 Location: Gravesend. Posts: 2,751	Okay, that's an Email sent to View Askew, will call royal mail tomorrow. And Kevin Smith tweeted at __________________ No Sig. Last edited by SidewinderINC; 04-08-2009 at 19:07.

04-08-2009, 18:29	#2
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	Start at both ends - Royal Mail for the damage, and the supplier for the missing posters (unless of course you can show the tube was opened in transit, but now you've opened it I guess that isn't possible).

04-08-2009, 19:07	#10
Kitten Spinky-Spank Join Date: Jul 2006 Location: 668. The Neighbour of the Beast Posts: 11,226	have a read of this see if any of it's useful. http://www.hellmail.co.uk/royal_mail_rough_guide.asp & here: http://www.royalmail.com/portal/rm/c...diaId=84400738 I think you'll have to fill in the lost, damaged, delayed form. __________________ "You only get one life. There's no God, no rules, except for those you accept or create for yourself. Then once it's over... it's over. Dreamless sleep for ever and ever. So why not be happy while you're here?" Nate Fisher

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode