Complaints, Compliments and general feedback

[Pheebs]

Mei, how you're not down their offices with an axe right now I dooo not know!

[BBx]

Originally Posted by TinkerBell

True, but at the end of the day you signed a contract for a certain amount of time, as well as agreeing that if you wanted to end your contract before the end date then you would have to pay till the end date.

No point getting annoyed with them for keeping to the contract.

Sorry, I think I misunderstood you. Wasn't debating that I would have to pay the £144 and wasn't going to write a letter about that...cos obviously that is their policy, my point in my post was that I was expecting them to beg me to leave so I would have to go through my whole issue again - but they didn't!

Was going to write a letter about my whole problem (see above^^^^) - not the fact that they charge you a cancellation fee!

BB x

[BBx]

Originally Posted by Pheebs

Mei, how you're not down their offices with an axe right now I dooo not know!

my manager said I was very calm. In fact the bloke on the phone said I was as well.

Ha ha

BB x

[Knipples]

Crikey Mei, you would think that at least one person in an organisation as big as Orange who have a bit of common sense and have sorted this out by now. Have you thought of going to the mobile phone ombudsman to see if they can offer you anymore help/give you some more clout.

[TinkerBell]

Originally Posted by Will

....

I wouldn't do that, but I can see why some people would.

Originally Posted by BBx

I don't know if you have read the full extent of my problem.

1) I went on holiday and asked for my internet access to be disabled while I was on holiday and re-activated when I got back.

2) All was fine, so I thought, until I received June and July bills totalling over £1k - they hadn't disabled the internet access they had deleted the free unlimited data call package from my tariff so I was now being charged for all my data calls.

3) Since then I have been charged for data calls on all subsequent bills, been cut off 5 times (cancelled my DD as I wasn't going to allow them to take £600 out of my account) because I hadn't paid - I called them each time saying I don't mind making a payment but these data charges need to be credited first.

4) Was put on a 250mb free usage package so if I go over (unlikely I know - but thats not the point) I will have to pay.

5) My august bill still has data charges on it, the guy I have spoken to today has asked his supervisor to start me on the free 500mb package on sept 21 and to recalculate my bills - I added my July bill up with him on the phone and it was incorrect.

If I hadn't spoken to the guy in point 5 I would have written a letter (have logged all calls/dates/who I spoke to).

Why shouldn't I? :/

As far as I am concerned I have been through a lot of agro having to call Orange every month since June about my bill and 5 times for being cut off, my bill is STILL being wrongly calculated and all because someone at Orange made an error.

BB x

That is fair enough, but I have no problem with that, but I never got the impression that was the reason you were going to be writing to them for.

Originally Posted by BBx

Sorry

No problem If it helps I have always had a distinct dislike for Orange. Awful company who don't care for their current customers. Hope they sort it out.

[Mark]

Ooh 'eck! That still rumbling on! Give 'em hell. They deserve it. Dunno what it is with Orange but going by past history they seem incapable of making account changes. They did exactly the same to me a few years ago (cancelled my data package and charged me at the ££/MB rate), then this year I ask for a downgrade and end up with both packages on my account. :/

[Will]

Originally Posted by TinkerBell

I wouldn't do that, but I can see why some people would.

You'll learn! Everyone is out to **** you. Just make sure you **** 'em first!

[Burble]

Originally Posted by Will

I also wrote a letter of complaint to Luton airport for charging £1 for a plastic bag to put your liquids in - no way in hell was I going to pay because of THEIR stupid airport rules of **** and bollocks and crap. It's ****ing stupid for a start. Needless to say that I kicked up a fuss, but had no choice but to spend the £1. I wrote to them wanting my £1 back (other airports offer you the bags since it's them imposing their ruleso n you, so it's not your problem if you don't have a bag). It took 4 letters, and I asked for reimbursement for the postage too - I got a cheque for £2.20p - I felt so so petty but I didn't care.

That really is petty. I don't think it is the fault of Luton Airport that you didn't have a plastic bag for your liquids. The rules (which aren't 'theirs' in any case) have been in place for a few years now so why not be prepared and grab a bag from home?

I agree that they're taking the piss asking £1 for a bag but is £1 worth kicking up a fuss about? Most other Airports dish them out free, but so what?

4 letters plus time at the Airport for a £2.20 cheque? I value my time at a lot more than £2.20.

[Will]

Good for you. And it wasn't for me it was for Sam, and yes I've been to airports lots thanks, but other airports hand bags out. Why should I bring my own? That's just plain retarded.

Yes it's petty for a stupid amount of money, but who the **** cares - it's my time (well my lunch time at work) so what does it matter.

I'm glad your time isn't worth that much, whoopee do.

[Burble]

Bit touchy this evening?