Distance Selling

Briggykins · 02-05-2011, 19:55

Can anyone help me with a quick DSR question? I'm thinking of ordering a router and putting my existing modem/router into modem only mode. However my existing router is a bit old and I'm not 100% sure it'll work.
If I receive the router, open it and test everything works, am I still able to return it within 7 days under the distance selling regs? Or is that simply if I change my mind and, once opened, I'm buggered? Information on the net seems conflicting on this one.

Cheers,

Brigs

Toby · 02-05-2011, 22:19

The "can I return used kit" question seems to be a grey area.

From what I've seen, the DSR doesn't actually stipulate that goods must be unopened or unused, merely that you should take reasonable care of them.

In reality, if you try to return something which has obviously been used, I reckon 90% of retailers will try to claim you're not entitled to a refund under the DSR, regardless of whether you legally are or not. Basically, if you can repackage it so no-one can tell it's been opened then you'll be fine, otherwise I'd expect some grief if you try to return it.

Lozza · 02-05-2011, 22:24

As long as you don't wreck it, it should be fine... My understanding is that the DSR are there because when you buy things online etc.. you don't get the chance to inspect the item before buying as you ordinarily would in a shop.

For example, you go to a shop to buy a TV and can see them on display, generally on to see picture quality. If you buy a TV online, you should be able to open it and use it to see what it's like.

Briggykins · 03-05-2011, 12:57

That makes sense - hopefully I'll be okay then. Thanks both.

Dymetrie · 03-05-2011, 17:00

Am I allowed to ask the obvious question of "why not just buy an ADSL modem/router?"?

Briggykins · 03-05-2011, 18:56

That's increasingly becoming my option

I was looking for something with a BitTorrent client built in, but the only modem/router that seems to do it is the Belkin Play Max, and I don't really like my current Belkin.
However, getting a standalone router is seeming like more trouble than its worth and I might just get a simple, good, modem/router. Any recommendations?

02-05-2011, 19:55	#1
Briggykins Vodka Martini Join Date: Feb 2009 Location: Exeter Posts: 753	Distance Selling Can anyone help me with a quick DSR question? I'm thinking of ordering a router and putting my existing modem/router into modem only mode. However my existing router is a bit old and I'm not 100% sure it'll work. If I receive the router, open it and test everything works, am I still able to return it within 7 days under the distance selling regs? Or is that simply if I change my mind and, once opened, I'm buggered? Information on the net seems conflicting on this one. Cheers, Brigs __________________

02-05-2011, 22:19	#2
Toby Absinthe Join Date: Aug 2007 Posts: 1,023	The "can I return used kit" question seems to be a grey area. From what I've seen, the DSR doesn't actually stipulate that goods must be unopened or unused, merely that you should take reasonable care of them. In reality, if you try to return something which has obviously been used, I reckon 90% of retailers will try to claim you're not entitled to a refund under the DSR, regardless of whether you legally are or not. Basically, if you can repackage it so no-one can tell it's been opened then you'll be fine, otherwise I'd expect some grief if you try to return it. __________________

03-05-2011, 12:57	#4
Briggykins Vodka Martini Join Date: Feb 2009 Location: Exeter Posts: 753	That makes sense - hopefully I'll be okay then. Thanks both. __________________

03-05-2011, 17:00	#5
Dymetrie A large glass of Merlot Join Date: Jun 2006 Location: Letchworth with a Lightsaber Posts: 5,819	Am I allowed to ask the obvious question of "why not just buy an ADSL modem/router?"? __________________ Khef, Ka and Ka-Tet....

03-05-2011, 18:56	#6
Briggykins Vodka Martini Join Date: Feb 2009 Location: Exeter Posts: 753	That's increasingly becoming my option I was looking for something with a BitTorrent client built in, but the only modem/router that seems to do it is the Belkin Play Max, and I don't really like my current Belkin. However, getting a standalone router is seeming like more trouble than its worth and I might just get a simple, good, modem/router. Any recommendations? __________________

02-05-2011, 22:24	#3
Lozza Appreciates the very fine things in life Join Date: Jul 2006 Location: Simplicity Posts: 457	As long as you don't wreck it, it should be fine... My understanding is that the DSR are there because when you buy things online etc.. you don't get the chance to inspect the item before buying as you ordinarily would in a shop. For example, you go to a shop to buy a TV and can see them on display, generally on to see picture quality. If you buy a TV online, you should be able to open it and use it to see what it's like.

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