Virgin (blueyonder) ISP problems?

Admiral Huddy · 06-11-2007, 11:59

Anyone else had any problems over the last week. My connection is either working fine, slow, or sometimes just drops.

I have to switch everything off to get the internet up and running again.. Thought I'd ask before I call New Delhi.

Garp · 06-11-2007, 12:52

You shouldn't get through to New Delhi in my experience, usually UK based folk

Yeah we've been getting crap performance, but thats nowt new.

LeperousDust · 06-11-2007, 15:04

Ours over here is fine. It may also be dependent on what part of the virgin network your on. Ie is it the telewest cabled area, NTL, or another one i can't remember the name of. Because even though were all under the virign name, people are still very much on different networks, so some may work while yours isnt...

Admiral Huddy · 06-11-2007, 16:46

Blueyonder. Their customer support used to be pretty good but Virgin is ****e.

Is there anything I can check that it's not my end? I 'm going to have to call their support center at 25p a minute.

Zirax · 06-11-2007, 18:20

Quote:

Originally Posted by Admiral Huddy

Blueyonder. Their customer support used to be pretty good but Virgin is ****e.

Is there anything I can check that it's not my end? I 'm going to have to call their support center at 25p a minute.

Now funny that you should mention this, as my mum has been moaning that the connection has gone down the pan recently. All she does is browse web pages, so nothing taxing at all. I had dismissed it as random network issues, but I may have a more thorough investigation.

What about posting on their newsgroups? The techy people browse on there so you are more likely to get a realistic answer

LeperousDust · 06-11-2007, 23:54

Funny you should say that, Virgin Tech support and engineers are EXACTLY the same as they used to be, just with different names. All virgin actually did was change the name, and make the engineers work a little harder. Ie they have to complete more calls out a day that they used to, but the people and systems themselves remain unchanged...

Dymetrie · 07-11-2007, 00:07

Quote:

Originally Posted by LeperousDust

Funny you should say that, Virgin Tech support and engineers are EXACTLY the same as they used to be, just with different names. All virgin actually did was change the name, and make the engineers work a little harder. Ie they have to complete more calls out a day that they used to, but the people and systems themselves remain unchanged...

Funny you should say that...

Considering I'm in an NTL area

LeperousDust · 07-11-2007, 03:07

Yeah thats why its ****e mate unfortunately

It may be called Virgin but its still the same sucky NTL backbone, where as the blueyonder stuff is still fit to go...

Admiral Huddy · 07-11-2007, 12:54

Still sucks that you have to pay to find out there is fault. Telewest where pretty good for the tech support and it was a free line.

Do you have a link for the tech forum/newsgroup?

Seemed to be ok last night, downloaded loads of stuff last night withoiut a hitch.

Matblack · 07-11-2007, 14:23

My connection is consistant but drops from pretty much spot on 20Mb down to a quarter of that or less at a peak time.

Normally I can get a full DVD ISO down in under 40 minutes

MB

06-11-2007, 11:59	#1
Admiral Huddy HOMO-Sapien Join Date: Jun 2006 Location: Chelmsford Posts: 6,692	Virgin (blueyonder) ISP problems? Anyone else had any problems over the last week. My connection is either working fine, slow, or sometimes just drops. I have to switch everything off to get the internet up and running again.. Thought I'd ask before I call New Delhi. __________________ I just got lost in thought.. It was very unfamiliar territory. Techie Talk \| My gaming Blog \| PC spec \| The Admirals log

06-11-2007, 12:52	#2
Garp Preparing more tumbleweed Join Date: Jun 2006 Location: Hawaii Posts: 6,038	You shouldn't get through to New Delhi in my experience, usually UK based folk Yeah we've been getting crap performance, but thats nowt new. __________________ Mal: Define "interesting"? Wash: "Oh, God, oh, God, we're all gonna die"?

06-11-2007, 15:04	#3
LeperousDust Bananaman Join Date: Jul 2006 Location: Liverpool/Edinburgh Posts: 4,817	Ours over here is fine. It may also be dependent on what part of the virgin network your on. Ie is it the telewest cabled area, NTL, or another one i can't remember the name of. Because even though were all under the virign name, people are still very much on different networks, so some may work while yours isnt... __________________

06-11-2007, 16:46	#4
Admiral Huddy HOMO-Sapien Join Date: Jun 2006 Location: Chelmsford Posts: 6,692	Blueyonder. Their customer support used to be pretty good but Virgin is **e. Is there anything I can check that it's not my end? I 'm going to have to call their support center at 25p a minute. __________________ I just got lost in thought.. It was very unfamiliar territory. Techie Talk \| My gaming Blog \| PC spec \| The Admirals log**

06-11-2007, 23:54	#6
LeperousDust Bananaman Join Date: Jul 2006 Location: Liverpool/Edinburgh Posts: 4,817	Funny you should say that, Virgin Tech support and engineers are EXACTLY the same as they used to be, just with different names. All virgin actually did was change the name, and make the engineers work a little harder. Ie they have to complete more calls out a day that they used to, but the people and systems themselves remain unchanged... __________________

07-11-2007, 03:07	#8
LeperousDust Bananaman Join Date: Jul 2006 Location: Liverpool/Edinburgh Posts: 4,817	Yeah thats why its ****e mate unfortunately It may be called Virgin but its still the same sucky NTL backbone, where as the blueyonder stuff is still fit to go... __________________

07-11-2007, 12:54	#9
Admiral Huddy HOMO-Sapien Join Date: Jun 2006 Location: Chelmsford Posts: 6,692	Still sucks that you have to pay to find out there is fault. Telewest where pretty good for the tech support and it was a free line. Do you have a link for the tech forum/newsgroup? Seemed to be ok last night, downloaded loads of stuff last night withoiut a hitch. __________________ I just got lost in thought.. It was very unfamiliar territory. Techie Talk \| My gaming Blog \| PC spec \| The Admirals log

07-11-2007, 14:23	#10
Matblack Baby Bore Join Date: Jun 2006 Location: Svalbard Posts: 9,770	My connection is consistant but drops from pretty much spot on 20Mb down to a quarter of that or less at a peak time. Normally I can get a full DVD ISO down in under 40 minutes MB __________________ "we had roots that grew towards each other underground, and when all the pretty blossom had fallen from our branches we found that we were one tree and not two"