Outlook Web Access/IE7 problem

Stan_Lite · 07-10-2008, 14:12

I'm having some problems with Outlook Web Access in IE7. Basically, IE works fine for browsing etc and I can read my webmail and download attachments no problem. The only problem I have is that when I try to send an e-mail, I get the window saying "Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience. etc."

I can send e-mails fine using FF3 but Outlook Web Access works better in IE so I'd like to get it working again.

I contacted our IT department but all they could suggest was that the IE install had become corrupt and to uninstall IE7 and re-install it. I've done this but it hasn't helped.

I've run a virus scan and spyware/adware scan and ran crap cleaner between uninstalling and installing. None of it had any effect. I've even gone to the extent of replacing all of the IE7 files on this laptop with the IE7 files from my personal laptop which works fine but with no success.

Unfortunately, I'm on the rig in Egypt and can't get the laptop in to the office for them to look at.

Anybody have any suggestions as to what the problem could be and how it can be fixed?

Daz · 07-10-2008, 14:17

Almost sounds like some sort of proxy in the middle is meddling things. Do you get the problem both on the rig and at home?

Stan_Lite · 07-10-2008, 14:44

It's only on the work laptop on the rig - my personal laptop works fine using the same connection.

The work laptop was working fine until about a week ago and then it suddenly started playing silly buggers.

Daz · 07-10-2008, 14:48

Is it an internal proxy involved? Check IE's connection settings, they'll tell you.

Stan_Lite · 07-10-2008, 14:56

No proxy according to connection settings in internet options.

Daz · 07-10-2008, 15:04

.... dodgy then

Is the Web Access page a trusted site or just Intranet? Make it a trusted site if it isnt

Blighter · 07-10-2008, 15:10

Have you tried turning it off and back on again?

Stan_Lite · 07-10-2008, 15:20

Didn't work

Stan_Lite · 07-10-2008, 15:20

Quote:

Originally Posted by Blighter

Have you tried turning it off and back on again?

Twice

Blighter · 07-10-2008, 15:29

There could be a clogged cable somewhere, talk to your manager and try turning the whole rig off and on again.

07-10-2008, 14:12	#1
Stan_Lite Stan, Stan the FLASHER MAN! Join Date: Jul 2006 Location: In bed with your sister Posts: 5,483	Outlook Web Access/IE7 problem I'm having some problems with Outlook Web Access in IE7. Basically, IE works fine for browsing etc and I can read my webmail and download attachments no problem. The only problem I have is that when I try to send an e-mail, I get the window saying "Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience. etc." I can send e-mails fine using FF3 but Outlook Web Access works better in IE so I'd like to get it working again. I contacted our IT department but all they could suggest was that the IE install had become corrupt and to uninstall IE7 and re-install it. I've done this but it hasn't helped. I've run a virus scan and spyware/adware scan and ran crap cleaner between uninstalling and installing. None of it had any effect. I've even gone to the extent of replacing all of the IE7 files on this laptop with the IE7 files from my personal laptop which works fine but with no success. Unfortunately, I'm on the rig in Egypt and can't get the laptop in to the office for them to look at. Anybody have any suggestions as to what the problem could be and how it can be fixed? __________________ Just because I have a short attention span doesn't mean I...

07-10-2008, 14:17	#2
Daz The Stig Join Date: Jun 2006 Location: Swad! Posts: 10,713	Almost sounds like some sort of proxy in the middle is meddling things. Do you get the problem both on the rig and at home? __________________ apt-get moo

07-10-2008, 14:44	#3
Stan_Lite Stan, Stan the FLASHER MAN! Join Date: Jul 2006 Location: In bed with your sister Posts: 5,483	It's only on the work laptop on the rig - my personal laptop works fine using the same connection. The work laptop was working fine until about a week ago and then it suddenly started playing silly buggers. __________________ Just because I have a short attention span doesn't mean I...

07-10-2008, 14:48	#4
Daz The Stig Join Date: Jun 2006 Location: Swad! Posts: 10,713	Is it an internal proxy involved? Check IE's connection settings, they'll tell you. __________________ apt-get moo

07-10-2008, 14:56	#5
Stan_Lite Stan, Stan the FLASHER MAN! Join Date: Jul 2006 Location: In bed with your sister Posts: 5,483	No proxy according to connection settings in internet options. __________________ Just because I have a short attention span doesn't mean I...

07-10-2008, 15:04	#6
Daz The Stig Join Date: Jun 2006 Location: Swad! Posts: 10,713	.... dodgy then Is the Web Access page a trusted site or just Intranet? Make it a trusted site if it isnt __________________ apt-get moo

07-10-2008, 15:10	#7
Blighter Dubious Join Date: Sep 2008 Location: Northampton Posts: 1,571	Have you tried turning it off and back on again? __________________ Look at your signature, now back to mine, now back to yours, now back to mine. Sadly, yours isn't mine. But if you stopped writing about other things and made this your signature, yours could be like mine. Look down, back up. Where are you? You're on Boat Drinks, reading the signature your signature could be like. I'm on a computer. My Blog \| More Outdoors \| MSN \| Email \| Call Me

07-10-2008, 15:20	#8
Stan_Lite Stan, Stan the FLASHER MAN! Join Date: Jul 2006 Location: In bed with your sister Posts: 5,483	Didn't work __________________ Just because I have a short attention span doesn't mean I...

07-10-2008, 15:29	#10
Blighter Dubious Join Date: Sep 2008 Location: Northampton Posts: 1,571	There could be a clogged cable somewhere, talk to your manager and try turning the whole rig off and on again. __________________ Look at your signature, now back to mine, now back to yours, now back to mine. Sadly, yours isn't mine. But if you stopped writing about other things and made this your signature, yours could be like mine. Look down, back up. Where are you? You're on Boat Drinks, reading the signature your signature could be like. I'm on a computer. My Blog \| More Outdoors \| MSN \| Email \| Call Me