PC World Staff display contempt for customers...

Dymetrie · 07-09-2009, 19:41

Oh the Ironing!

Now you can't deny that customers at PC World aren't the most savvy of people, however the fact that they are being derided by staff that have very little idea about computers themselves is quite astonishing!

One of my friends, an admitted technophobe, once called me from PC World because he was unsure if he should follow the advice of the staff member there and buy a copy of MS Office for windows to put on the Linux-powered netbook that he was buying... Needless to say he followed my advice and bought the netbook and nothing else

And for those who can't be bothered clicking the link, here's what it contains!

Quote:

Originally Posted by Rowan Walker (of The Guardian)

Staff at PC World and Currys are using Facebook to launch a torrent of abuse at customers. Offensive comments have been posted on discussion boards by past and present employees, entitled "Really Stupid Customers!" and "Some customers are really, really stupid".

Despite criticising some customers for being "ignorant", many of the group's 3,000 members have posted comments under their real names.

The shops' parent company, DSG, is understood to be investigating in the wake of the revelations. Posters who said they were employed by DSG said some customers deserved to be punched and one asked if they should be allowed to "cattle prod" others.

DSG said: "We have clear guidelines for staff and will investigate any alleged abuse of customers. Delivering excellent customer service is at the forefront of everything we do, so we are very disappointed a small number of our colleagues have made these comments on a social networking website. We will take the necessary action with any staff found to be acting inappropriately."

British Airways took action last November against staff who complained about customers' "stupid American accents" on Facebook. Virgin was also embarrassed when employees referred to some of the airline's passengers as "chavs".

Joe 90 · 07-09-2009, 19:45

they think their customers are stupid?

Have they forgotten about how stupid they, themselves, are?

Zirax · 07-09-2009, 19:54

The more amusing thing is now the company starts trawling through there and starts booting people out left, right, centre. At the end of the day they are sales staff, not techies (even if they pretend to be). If you are going to slag off your company online, don't use your real name!

The HR people now have some cracking stories of facebook profiles of people that they look up after interview at my place. It's why I keep work and friends very seperate.

Mark · 07-09-2009, 20:19

Ironing indeed. They're not really the brightest bunch, are they? You never know, DSG might actually come out of this in a better position - the customer-haters will be gone.

Treefrog · 08-09-2009, 14:12

According to one PC World staffer who spoke to me, anyone who builds their own PC is a 'technical genius.'
My, how we laughed!

Admiral Huddy · 08-09-2009, 14:33

I was reading this free magazine I got on the loo the other day who did a research of PC retailers.. PC world came out top. I was so shocked I forgot to wipe my bum!

Apparently, the person serving the spy, was more interested in their "real requirements" than the budget they had to spend. I'd like to meet this person.

Still I can't grumble, I did mange to pick up a bargain CPU a few weeks ago because they marked it up wrong!

Treefrog · 08-09-2009, 14:35

Quote:

Originally Posted by Admiral Huddy

Still I can't grumble, I did mange to pick up a bargain CPU a few weeks ago because they marked it up wrong!

Hmm, maybe they'll prefer teh 'stupid' customers in future rather than the ones who recognise a good deal

Admiral Huddy · 08-09-2009, 15:03

I love playing with them! I'm a tease

divine · 08-09-2009, 15:52

I was in there the other week, looking at an acer aspire system for my gfs mum. One on display for £420, X3 8550, 3GB RAM, 320GB HDD etc. etc.

'None in stock.'

"What about those boxes there with the exact spec list on them?"

'oh ... erm.... let me check' ... 'those are different, they're £550'

"How does that work?"

'dunno'

:/

Mark · 08-09-2009, 16:25

That sort of thing will get you in trouble with Trading Standards. Oops.

07-09-2009, 19:45	#2
Joe 90 Absinthe Join Date: Jan 2007 Location: Chester Posts: 2,345	they think their customers are stupid? Have they forgotten about how stupid they, themselves, are? __________________ 360 Blog \| Join GiffGaff \| Twitter

08-09-2009, 14:12	#5
Treefrog Survivor Join Date: Aug 2006 Location: Chell Heath, Stoke-on-Trent Posts: 1,761	According to one PC World staffer who spoke to me, anyone who builds their own PC is a 'technical genius.' My, how we laughed! __________________ Commit random kindness and senseless acts of beauty

08-09-2009, 14:33	#6
Admiral Huddy HOMO-Sapien Join Date: Jun 2006 Location: Chelmsford Posts: 6,692	I was reading this free magazine I got on the loo the other day who did a research of PC retailers.. PC world came out top. I was so shocked I forgot to wipe my bum! Apparently, the person serving the spy, was more interested in their "real requirements" than the budget they had to spend. I'd like to meet this person. Still I can't grumble, I did mange to pick up a bargain CPU a few weeks ago because they marked it up wrong! __________________ I just got lost in thought.. It was very unfamiliar territory. Techie Talk \| My gaming Blog \| PC spec \| The Admirals log

08-09-2009, 15:03	#8
Admiral Huddy HOMO-Sapien Join Date: Jun 2006 Location: Chelmsford Posts: 6,692	I love playing with them! I'm a tease __________________ I just got lost in thought.. It was very unfamiliar territory. Techie Talk \| My gaming Blog \| PC spec \| The Admirals log Last edited by Admiral Huddy; 08-09-2009 at 16:05.

08-09-2009, 15:52	#9
divine Moonshine Join Date: Sep 2007 Location: Southampton Posts: 3,201	I was in there the other week, looking at an acer aspire system for my gfs mum. One on display for £420, X3 8550, 3GB RAM, 320GB HDD etc. etc. 'None in stock.' "What about those boxes there with the exact spec list on them?" 'oh ... erm.... let me check' ... 'those are different, they're £550' "How does that work?" 'dunno' :/ __________________

07-09-2009, 19:54	#3
Zirax Goes up to 11! Join Date: Jul 2006 Posts: 4,577	The more amusing thing is now the company starts trawling through there and starts booting people out left, right, centre. At the end of the day they are sales staff, not techies (even if they pretend to be). If you are going to slag off your company online, don't use your real name! The HR people now have some cracking stories of facebook profiles of people that they look up after interview at my place. It's why I keep work and friends very seperate.

07-09-2009, 20:19	#4
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	Ironing indeed. They're not really the brightest bunch, are they? You never know, DSG might actually come out of this in a better position - the customer-haters will be gone.

08-09-2009, 16:25	#10
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	That sort of thing will get you in trouble with Trading Standards. Oops.