DHL Stole my parcel, what next? - Page 2

SidewinderINC · 26-05-2010, 23:07

Quote:

Originally Posted by Feek

I'd wait to see what comes from Blighter tomorrow before you go any further.

Oh definitely

Desmo · 27-05-2010, 07:11

There are some right dodgy delivery drivers out there. We had a problem with a customer who had apparently signed for his goods and left them outside in the rain. Not good for a cardboard box full of paper. Customer said he never signed for them and so we asked for proof of delivery and it was sent over with a made up Chinese name on it. CCTV shows the driver had signed for it himself and left the parcel there. And the name of this great company? Parcel Force.

Blighter · 27-05-2010, 10:56

Quote:

Im chasing it with DHL we will try and give him a call as soon as we have more info

Update 11:30:

Quote:

The guy that is usually really helpful at DHL does not seem to be there today, so hopefully this other woman will be as helpful, they are chasing it with the driver as we speak …

Blighter · 27-05-2010, 17:58

Still chasing DHL. There are plans to move away from them I think as their have been numerous issues with them compared to CityLink.. will let you know in the morrow.

SidewinderINC · 28-05-2010, 10:47

Any updates dude?

I'd text you but I don't appear to have your number!

Lopez · 28-05-2010, 22:45

As already said, deal with Blacks not DHL. DHL have no contract with you and will not be interested.

This sort of thing happens fairly often and it is usually either a) someone trying their luck/trying to be a funny sod or b) genuine misunderstanding/miscommunication.

I've been resolving lost/missing parcel situations for nearly 4 years now, and only once have I had an incident where I can say for almost certain someone erroneously received a parcel and stole it.

Generally we start with interviewing the driver. If the situation isn't resolved with the information the driver gives, we get the driver to retrace his steps or go back and ask for the return of the goods from where he delivered them to.
If it still rumbles on an ops or depot manager will usually try the same thing. Still no joy? Then security would get involved. If it can't be resolved/recovered in a timely fashion then it would have to go to a claim.

What Blacks do for their customers in these cases I couldn't say, but expect them to despatch a replacement while the situation is resolved with the courier so that you suffer the minimum of inconvenience. It isn't a bespoke item that's gone missing, so they can just send another one and deal with the aftermath later.

Blighter · 28-05-2010, 22:50

I emailed SINC earlier, still waiting on DHL, if it isn't resolved by Tuesday then then a replacement will be sent out or be made available in his local store.

SidewinderINC · 01-06-2010, 13:21

Quote:

Originally Posted by Blighter

I emailed SINC earlier, still waiting on DHL, if it isn't resolved by Tuesday then then a replacement will be sent out or be made available in his local store.

I think millets in gravesend would be best for me, and a refund

I have been waiting a month for it now! Ordered on the 1st of may.

Kinda screwed if I needed it for the bank holiday just gone!

Blighter · 01-06-2010, 18:11

Just curious as to why you never phoned the helpline? :P

Mark · 01-06-2010, 18:18

They've 'stolen' my parcel too.

CPW gave DHL the billing address instead of the delivery address and neglected to tell me, so it's no wonder no-one was in. Only problem is that even though it states they left a card, they didn't, so I can't contact the driver to get it redelivered.

Oh well - will call the helpline again tomorrow.

27-05-2010, 07:11	#12
Desmo The Last Airbender Join Date: Jun 2006 Location: Pigmopad Posts: 11,915	There are some right dodgy delivery drivers out there. We had a problem with a customer who had apparently signed for his goods and left them outside in the rain. Not good for a cardboard box full of paper. Customer said he never signed for them and so we asked for proof of delivery and it was sent over with a made up Chinese name on it. CCTV shows the driver had signed for it himself and left the parcel there. And the name of this great company? Parcel Force. __________________

27-05-2010, 17:58	#14
Blighter Dubious Join Date: Sep 2008 Location: Northampton Posts: 1,571	Still chasing DHL. There are plans to move away from them I think as their have been numerous issues with them compared to CityLink.. will let you know in the morrow. __________________ Look at your signature, now back to mine, now back to yours, now back to mine. Sadly, yours isn't mine. But if you stopped writing about other things and made this your signature, yours could be like mine. Look down, back up. Where are you? You're on Boat Drinks, reading the signature your signature could be like. I'm on a computer. My Blog \| More Outdoors \| MSN \| Email \| Call Me

28-05-2010, 10:47	#15
SidewinderINC Joey Tempest Join Date: Sep 2007 Location: Gravesend. Posts: 2,751	Any updates dude? I'd text you but I don't appear to have your number! __________________ No Sig.

28-05-2010, 22:45	#16
Lopez Bad Cat Join Date: Jul 2006 Location: Leicestershire Posts: 808	As already said, deal with Blacks not DHL. DHL have no contract with you and will not be interested. This sort of thing happens fairly often and it is usually either a) someone trying their luck/trying to be a funny sod or b) genuine misunderstanding/miscommunication. I've been resolving lost/missing parcel situations for nearly 4 years now, and only once have I had an incident where I can say for almost certain someone erroneously received a parcel and stole it. Generally we start with interviewing the driver. If the situation isn't resolved with the information the driver gives, we get the driver to retrace his steps or go back and ask for the return of the goods from where he delivered them to. If it still rumbles on an ops or depot manager will usually try the same thing. Still no joy? Then security would get involved. If it can't be resolved/recovered in a timely fashion then it would have to go to a claim. What Blacks do for their customers in these cases I couldn't say, but expect them to despatch a replacement while the situation is resolved with the courier so that you suffer the minimum of inconvenience. It isn't a bespoke item that's gone missing, so they can just send another one and deal with the aftermath later. __________________ NO

28-05-2010, 22:50	#17
Blighter Dubious Join Date: Sep 2008 Location: Northampton Posts: 1,571	I emailed SINC earlier, still waiting on DHL, if it isn't resolved by Tuesday then then a replacement will be sent out or be made available in his local store. __________________ Look at your signature, now back to mine, now back to yours, now back to mine. Sadly, yours isn't mine. But if you stopped writing about other things and made this your signature, yours could be like mine. Look down, back up. Where are you? You're on Boat Drinks, reading the signature your signature could be like. I'm on a computer. My Blog \| More Outdoors \| MSN \| Email \| Call Me

01-06-2010, 18:11	#19
Blighter Dubious Join Date: Sep 2008 Location: Northampton Posts: 1,571	Just curious as to why you never phoned the helpline? :P __________________ Look at your signature, now back to mine, now back to yours, now back to mine. Sadly, yours isn't mine. But if you stopped writing about other things and made this your signature, yours could be like mine. Look down, back up. Where are you? You're on Boat Drinks, reading the signature your signature could be like. I'm on a computer. My Blog \| More Outdoors \| MSN \| Email \| Call Me

01-06-2010, 18:18	#20
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	They've 'stolen' my parcel too. CPW gave DHL the billing address instead of the delivery address and neglected to tell me, so it's no wonder no-one was in. Only problem is that even though it states they left a card, they didn't, so I can't contact the driver to get it redelivered. Oh well - will call the helpline again tomorrow.