DHL Stole my parcel, what next? - Page 3

SidewinderINC · 01-06-2010, 19:34

Quote:

Originally Posted by Blighter

Just curious as to why you never phoned the helpline? :P

As in the shop phoneline at the top of the page? I did.

To be honest, as long as I can get the tent I'll be happy.

SidewinderINC · 09-06-2010, 17:21

Refund finally processed, money back in my account.

Now time to buy a tent, just a shame the only places to buy are still Blacks/Millets.
I have no idea how long it would have taken if Blighter hadn't been on the case too.

Lozza · 09-06-2010, 19:53

Quote:

Originally Posted by SidewinderINC

Now time to buy a tent, just a shame the only places to buy are still Blacks/Millets.

Why do you say that.... there's a tonnes of places to buy tents... ok nothing other than blacks/millets on the high street... do you need quick?

Where are you living these days?

SidewinderINC · 09-06-2010, 20:19

I'm living in Gravesend, and I need it within the next week.

There's a millets locally, gonna call up and order it into the store. Last purchase I'll ever be making from the outdoor group if their customer service is this shocking.

Lozza · 09-06-2010, 21:07

plenty of places online that will get one to you by Friday if you ordered tonight!

Post a link for the tent you were looking at

Psymonkee · 10-06-2010, 00:04

I used:

http://www.outdoormegastore.co.uk/

Last year - extremely helpful and delivered next day

mejinks · 10-06-2010, 23:13

City link tried to stitch me up years ago on an Avic-x1 (expensive car audio equipment) only in this case, the delivery driver claimed he had delivered it and I had signed for it.

Not only did I not remember, but I was in hospital that week with suspected appendicitis. The delivery driver had forged my signature and had kept the goods.

Stan_Lite · 11-06-2010, 09:56

Quote:

Originally Posted by Mark

They've 'stolen' my parcel too.

CPW gave DHL the billing address instead of the delivery address and neglected to tell me, so it's no wonder no-one was in. Only problem is that even though it states they left a card, they didn't, so I can't contact the driver to get it redelivered.

Oh well - will call the helpline again tomorrow.

I had a similar problem with DPD. The tracking page on the website said that no-one was home (I never left the house all day) and that the goods had been left at number 69

I went to #69 but the nice young Polish lady had no idea what I was talking about. I called the helpline number, fearing the worst. The helpful lady on the helpline called the driver on his mobile while I was still on the phone and it transpired that the clown had been in the wrong street.
I went to #69 in the next street and, after a short conversation with the breasts of a fit young lady

(luckily her ears overheard the conversation

), I managed to secure ownership of my goodies.

Mark · 11-06-2010, 13:27

Turned out CPW had told me after all but it hadn't registered.

Phoned up first thing the next day and sorted it for the day after then went to work. An hour later I decided to check the tracking 'just in case' - to discover it was on a van. So I went AWOL from work (manager knew I was having courier 'issues' so it wasn't as bad as that sounds) and got home half an hour before the van. Phew.

lostkat · 17-06-2010, 07:56

Not sure if you've already looked, but there is a GO Outdoors 10 miles from you in Basildon Sidewinder. They have a huge range of tents.

09-06-2010, 17:21	#22
SidewinderINC Joey Tempest Join Date: Sep 2007 Location: Gravesend. Posts: 2,751	Refund finally processed, money back in my account. Now time to buy a tent, just a shame the only places to buy are still Blacks/Millets. I have no idea how long it would have taken if Blighter hadn't been on the case too. __________________ No Sig.

09-06-2010, 20:19	#24
SidewinderINC Joey Tempest Join Date: Sep 2007 Location: Gravesend. Posts: 2,751	I'm living in Gravesend, and I need it within the next week. There's a millets locally, gonna call up and order it into the store. Last purchase I'll ever be making from the outdoor group if their customer service is this shocking. __________________ No Sig.

10-06-2010, 00:04	#26
Psymonkee A cat wearing a wet suit Join Date: Sep 2008 Location: St.Andrews Posts: 2,023	I used: http://www.outdoormegastore.co.uk/ Last year - extremely helpful and delivered next day __________________ Sonisphere FMC Code: 1k949178

17-06-2010, 07:56	#30
lostkat Good Cat Join Date: Jun 2006 Posts: 5,550	Not sure if you've already looked, but there is a GO Outdoors 10 miles from you in Basildon Sidewinder. They have a huge range of tents. __________________ Oooooh Cecil, what have you done?

09-06-2010, 21:07	#25
Lozza Appreciates the very fine things in life Join Date: Jul 2006 Location: Simplicity Posts: 457	plenty of places online that will get one to you by Friday if you ordered tonight! Post a link for the tent you were looking at

11-06-2010, 13:27	#29
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	Turned out CPW had told me after all but it hadn't registered. Phoned up first thing the next day and sorted it for the day after then went to work. An hour later I decided to check the tracking 'just in case' - to discover it was on a van. So I went AWOL from work (manager knew I was having courier 'issues' so it wasn't as bad as that sounds) and got home half an hour before the van. Phew.