City - link cowboys

[Pickers]

I ordered a gift for my parents having missed their anniversary, paid for next day delivery of an item I had been planning to get them for a while. However, city-link (the courrier) have failed me once again and I have written a rather short (in terms of patience rather than actual number of words) e-mail to the company I bought from to voice my displeasure.

Comments, if you will.

Originally Posted by me

Regarding order reference xxxxx.

I am e-mailing you to complain by proxy about the appalling delivery service offered through city-link, and request repayment of delivery charges or some other form of suitable compensation to be repayed to my debit card used for payment either from yourself or from city link.

To give you some information on my dissatisfaction:
I chose to purchase my product from Nicomm due to your competitive prices and next day delivery; However, the order was made Sunday 27th April and dispatched Monday 28th and it is now Friday 1st May with no contact about delivery. Feeling anxious, I contacted your customer services department using live chat, and spoke to "peter" who was very helpful in providing me with tracking details and informing me that delivery had been attempted on two occasions and a card had been left both times.
This claim was met with trepidation as, whilst possible, the chances of the card leaping from the doormat, back out of the letterbox and blowing down the street on two successive days is extremely remote. I have had city link pull this trick on me several occasions previously, where I have been at home not 3 meters from the front door all day, yet they have claimed delivery attempts were made but failed and cards were left - a blatant lie.
I contacted city link and they 'confirmed' that delivery had been attempted and that the product had been returned to the Okehampton branch and could be collected. No chance of this being possible, as it would equate to a 132 mile round trip from the consignee address in Truro, Cornwall. They have therefore assured me that delivery will be attempted tomorrow and I have requested that the parcel be left with one of three other neighbours if the house were to be found empty. We shall see if the promised events transpire.

To restate the purpose of this e-mail, I would like some notification of intention to follow up these issues with your preferred courier "city link" and some suitable compensation for myself for the problems encountered. To add insult to injury, with this delay I could have had the product (an anniversary gift for family members) purchased from a local store and posted it myself for cheaper and enjoyed a quicker delivery.

It is a great disappointment that a seemingly well organised company such as Nicomm have been let down through a poor choice of courier. Without reassurance that issues are resolved, I shall unfortunatly not be offering by business to your company again due to the problems encountered.

Regards and regrets
R Picton.

Edit: Oh I am sure nothing will come of this by the way, but I feel much better.