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Old 30-03-2010, 19:26   #1
Blighter
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Join Date: Sep 2008
Location: Northampton
Posts: 1,571
Default *MOAN* Fonehouse

Grrr.

I set up a contract with T-Mobile via Fonehouse back in September with a G1. To cut a story short:
  • The guy in the store lied about 2 of the features
  • I went in after a few days to try and cancel due to those lies
  • They said I need to contact T-Mobile
  • T-Mobile said I need to sort it with them
  • repeat above two steps for two weeks
  • T-Mobile phone the store and make the manager agree to cancel it for me
  • I hand over the phone, sign the paperwork etc and leave (Start of October)
  • Today: Get a letter from debt collectors saying I owe t-mobile £100 - wtf?
  • I phone T-Mobile and they say the contract hasn't been cancelled and I need to phone Fonehouse - WTF?!

What's really strange is that I haven't been receiving any bills since the day I cancelled it, and t-mobile know I haven't even turned the phone on due to their logs/etc yet are still unwilling to even phone the store.


Now Fonehouse customer services only open 9-5 so I'm probably going to use up my lunch break talking to them tomorrow

Will this bugger up my credit rating now its been passed to debt collectors? (Without me even knowing!)
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