Complaints, Compliments and general feedback

BBx · 20-03-2012, 15:05

River Island have a very bad stock control system!!!

BB x

Hi, last week I called the Cheapside store to see if they had: 259477 (blue & white checked men’s shirt) in XL I was told no and to phone Head Office Customer Services to see which store had it. I was told by them that NO london stores had it in stock in XL.As an off chance I called my local store (Greenwich) to see if they had one- they did! Thought this was strange as Customer Services said that NO london stores had it?? Then I visited the Cheapside store that evening to return another purchase and I found the shirt, in XL on the shop floor-when I called I think only the stockroom was checked not the rail. I can’t believe that River Island has such a bad stock control system? MP

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20-03-2012, 15:05	#11
BBx Reverse SuBo Join Date: Jul 2006 Location: London Posts: 8,673	River Island have a very bad stock control system!!! BB x Hi, last week I called the Cheapside store to see if they had: 259477 (blue & white checked men’s shirt) in XL I was told no and to phone Head Office Customer Services to see which store had it. I was told by them that NO london stores had it in stock in XL.As an off chance I called my local store (Greenwich) to see if they had one- they did! Thought this was strange as Customer Services said that NO london stores had it?? Then I visited the Cheapside store that evening to return another purchase and I found the shirt, in XL on the shop floor-when I called I think only the stockroom was checked not the rail. I can’t believe that River Island has such a bad stock control system? MP