Know your consumer law

Davey_Pitch · 27-06-2007, 12:46

Some of you have seen in the computer section that my Xbox 360 has recently died. As it was over 1 year old I knew the company I bought it from (Gameplay) would try and fob me off to Microsoft as it was out of it's initial warranty period. However, as I know the failure rate for the 360's is very high, I knew I could argue that the console was inherently faulty and therefore didn't conform to contract, and that the onus would be on Gameplay to sort it out. After a long online discussion with one of their customer service guys, and an email outlining my legal rights, Gameplay have agreed to let me get my Xbox repaired, and then they'll refund me the money afterwards. Anyone who didn't know their consumer law would certainly have been fobbed off to MS, who would have charged at least £85 for the cost of repairs. Now all I'll have to pay will be postage fees.

So take this as a quick reminder that everyone should know their consumer law, and what adds up to your statutory rights. It can save you a lot of hassle and money should you buy a faulty product

Sale of Goods Act fact sheet

Distance Selling Regulations fact sheet

27-06-2007, 12:46	#1
Davey_Pitch I iz speshul Join Date: Jun 2006 Location: Liverpool Posts: 6,296	Know your consumer law Some of you have seen in the computer section that my Xbox 360 has recently died. As it was over 1 year old I knew the company I bought it from (Gameplay) would try and fob me off to Microsoft as it was out of it's initial warranty period. However, as I know the failure rate for the 360's is very high, I knew I could argue that the console was inherently faulty and therefore didn't conform to contract, and that the onus would be on Gameplay to sort it out. After a long online discussion with one of their customer service guys, and an email outlining my legal rights, Gameplay have agreed to let me get my Xbox repaired, and then they'll refund me the money afterwards. Anyone who didn't know their consumer law would certainly have been fobbed off to MS, who would have charged at least £85 for the cost of repairs. Now all I'll have to pay will be postage fees. So take this as a quick reminder that everyone should know their consumer law, and what adds up to your statutory rights. It can save you a lot of hassle and money should you buy a faulty product Sale of Goods Act fact sheet Distance Selling Regulations fact sheet __________________ Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness, that most frightens us. Your playing small does not serve the world. There is nothing enlightened about shrinking so that other people won't feel insecure around you. We are all meant to shine as children do. It's not just in some of us; it is in everyone. And as we let our own lights shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others.