(L)users

[Feek]

A call just popped in, started off reasonable...

My company mobile phone has ceased functioning.

The battery is fully charged and the Sim card is intact but the phone does just not work.

It stayed sensible.

I am currently using another phone that was a spare to another person.

And then progressed thus, he's obviously spoken to someone previously who's organised a replacement.

I have a message from Vodafone which states. “Your faulty Phone will be exchanged today. Please backup your phone if possible- retain your battery and sim card and ensure it is available for collection”.

Then it all went downhill.

Can you advise on the next course of events in the replacement of the phone.

Luckily I'm not dealing with this.

*sigh*

(it's a senior manager, someone who one would hope is employed for their intelligence and common sense).