Highly impressed with Scan

Matblack · 31-08-2007, 12:12

They haven't actually delivered my items yet (hopefully the good service will continue to that point)

However I emailed earlier to ask if they would be able to change my delivery to a Saturday as long as it can go out tonight.

I quickly get an email back to say that its been done.

I did only ask if though and as such didn't tell them to reroute it to home rather than work. However a 20 second wait on the phone and I was through to a human being who sorted things instantly and told me they would email me if there were any stock issues.

Very good service, very polite and very quick to answer the phone.

Having previously dealt with a few companies which don't have these things it was a pleasure to have good customer service at a price which undercuts the competition.

Fingers crossed I'll get a box of goodies tomorrow

MB

31-08-2007, 12:12	#1
Matblack Baby Bore Join Date: Jun 2006 Location: Svalbard Posts: 9,770	Highly impressed with Scan They haven't actually delivered my items yet (hopefully the good service will continue to that point) However I emailed earlier to ask if they would be able to change my delivery to a Saturday as long as it can go out tonight. I quickly get an email back to say that its been done. I did only ask if though and as such didn't tell them to reroute it to home rather than work. However a 20 second wait on the phone and I was through to a human being who sorted things instantly and told me they would email me if there were any stock issues. Very good service, very polite and very quick to answer the phone. Having previously dealt with a few companies which don't have these things it was a pleasure to have good customer service at a price which undercuts the competition. Fingers crossed I'll get a box of goodies tomorrow MB __________________ "we had roots that grew towards each other underground, and when all the pretty blossom had fallen from our branches we found that we were one tree and not two"