Dealing with users, or 'how to turn it off and back on again'.

Feek · 28-11-2007, 14:35

A number of our lusers connect to our systems via company provided broadband and a VPN. It works and it works well but for some unexplained reason the routers we've provided often lose their connection to the internet. They're bog-standard Linksys jobbies which none of us in this department have had any problems with.

The fix for this is quite simple, reset the router and it reconnects.

I've got fed up with talking people through doing this so today I sent out a document to all the lusers with one of our routers.

Here it is.

Within five minutes I received an email reply.

"Feek, I thought the answer to all computer issues was turn off un plug make a coffee and reconnect . HA HA . Jonathan"

How rude!

My reply.

"The reason I've included lots of pictures is to make it easy for salesmen to understand"

He's a salesman

I find it quite fun making these little guides up, I was recently asked by the MD how to make conference calls so I did this one. He told me it was "a bit diagramatical". I chuckled.

28-11-2007, 14:35	#1
Feek ex SAS Join Date: Jun 2006 Location: JO01ou Posts: 10,062	Dealing with users, or 'how to turn it off and back on again'. A number of our lusers connect to our systems via company provided broadband and a VPN. It works and it works well but for some unexplained reason the routers we've provided often lose their connection to the internet. They're bog-standard Linksys jobbies which none of us in this department have had any problems with. The fix for this is quite simple, reset the router and it reconnects. I've got fed up with talking people through doing this so today I sent out a document to all the lusers with one of our routers. Here it is. Within five minutes I received an email reply. "Feek, I thought the answer to all computer issues was turn off un plug make a coffee and reconnect . HA HA . Jonathan" How rude! My reply. "The reason I've included lots of pictures is to make it easy for salesmen to understand" He's a salesman I find it quite fun making these little guides up, I was recently asked by the MD how to make conference calls so I did this one. He told me it was "a bit diagramatical". I chuckled. __________________