Creative Zen Firmware problem, help!!

[HollyThirtyFive]

Hi,

Im trying to sort out a problem with an old (un used) creative zen.

Basically the original owner when he first bought it tried upgrading the firmware to a "homemade" version he found of a download site. AFAIK he tried installing it but when he turned it on it came up with the "recovery mode screen" and he couldnt get it to work.

So we have inherited it...after my boyfriend tried, his friend tried, and now its my turn to try.

Its turned on and gone to recovery screen, I formatted it, re set it, erased the firmware and have gone on to download an official firmware update. I also tried downloading a driver aswell.

This has all downloaded but now when it asks me to plug in the device, even though the pc knows Ive got the Creative plugged it the firmware installation comes up with the message:
"Your player is not connected. Please connect your player"


So now im stuck! Any ideas?