All credit to Shures UK Customer Services.

Flibster · 25-11-2008, 00:34

I had 2 sets of broken Shures.

1 set of E3C's where the right earpiece had an intermittent crackle.
1 set of SE530's where the cable for both earpieces had cracked and had revealed the copper wires underneath.

Phone up Wednesday and get RMA's for both.
Send them off special delivery that day.

Today at 10am there's a buzz at the door and there are 2 new sets of earphones for me.

All I sent off was the earpieces in the case they supply - no extras. I now have 2 new sets - literally what you'd get if you bought them.

Sadly, the E3C's are discontinued so as replacements they have sent SE210's... Hmmm. Not sure about that as a direct replacement myself. I'd have prefered the SE310's - but you had to pay for them as an upgrade - and these are just for the gym so they'll do.

But that damn good service anyway. Effectively turned them around in 24 hours. I know many companies that are MUCH worse than that.

A very happy customer who will continue to buy and recommend Shure earphones.

Simon/~Flibster

25-11-2008, 00:34	#1
Flibster Moonshine Join Date: Jul 2006 Posts: 3,388	All credit to Shures UK Customer Services. I had 2 sets of broken Shures. 1 set of E3C's where the right earpiece had an intermittent crackle. 1 set of SE530's where the cable for both earpieces had cracked and had revealed the copper wires underneath. Phone up Wednesday and get RMA's for both. Send them off special delivery that day. Today at 10am there's a buzz at the door and there are 2 new sets of earphones for me. All I sent off was the earpieces in the case they supply - no extras. I now have 2 new sets - literally what you'd get if you bought them. Sadly, the E3C's are discontinued so as replacements they have sent SE210's... Hmmm. Not sure about that as a direct replacement myself. I'd have prefered the SE310's - but you had to pay for them as an upgrade - and these are just for the gym so they'll do. But that damn good service anyway. Effectively turned them around in 24 hours. I know many companies that are MUCH worse than that. A very happy customer who will continue to buy and recommend Shure earphones. Simon/~Flibster __________________ Last edited by Flibster; 25-11-2008 at 01:00.