Vodafone rant

Wossi · 20-02-2009, 16:19

Had a call from Vodafone last week telling me I'm due an upgrade for my business mobile. After some haggling with them I got them to agree a Nokia 5800 for free. Got into work Friday morning and had an email waiting for me from the guy I was speaking to confirming the upgrade and that I would recieve the phone on either the 17th or 18th of this month.

Fast forward to today and still no phone and no return phone calls from the guy in retentions who I was speaking to originally. Gave up and rang Vodafone directly and spoke to a lovely Irish lass who informed me that there was nothing on my account about the upgrade

so after being put on hold a couple of times while she checked it out she told me they could send the phone out tonight and would send it to my house for delivery tomorrow

Told my boss about all this and he's now waiting for a phonecall back from Vodafone so he can complain about the moron I originally spoke to.

Tempted to write a letter or email to Vodafone head office and put in an official complaint and an official letter of praise for the girl that helped me out.

20-02-2009, 16:19	#1
Wossi Absinthe Join Date: Sep 2007 Location: In the middle Posts: 1,385	Vodafone rant Had a call from Vodafone last week telling me I'm due an upgrade for my business mobile. After some haggling with them I got them to agree a Nokia 5800 for free. Got into work Friday morning and had an email waiting for me from the guy I was speaking to confirming the upgrade and that I would recieve the phone on either the 17th or 18th of this month. Fast forward to today and still no phone and no return phone calls from the guy in retentions who I was speaking to originally. Gave up and rang Vodafone directly and spoke to a lovely Irish lass who informed me that there was nothing on my account about the upgrade so after being put on hold a couple of times while she checked it out she told me they could send the phone out tonight and would send it to my house for delivery tomorrow Told my boss about all this and he's now waiting for a phonecall back from Vodafone so he can complain about the moron I originally spoke to. Tempted to write a letter or email to Vodafone head office and put in an official complaint and an official letter of praise for the girl that helped me out.