Stupid PC World, stupid Techguys, lucky me

Matblack · 02-03-2009, 09:30

As I've writen about in a couple of other threads I bought a netbook from PC World last year, yes I know it was stupid but it was a bargain and also a bit of an impulse buy. The Advent 4211 is a rebranded MSi Wind and I thougt that because of this things would probably be OK, the Wind doesn't have a reputation for breaking [< see what I did there?]

Anyway 3 months after I bought it and it died suddenly and terminally. I call PC World who say, call the Techguys who are a bunch of muppets hired to look after all PC Worlds screw ups. Actually in the ffist instance they were quite good 'send it to us' they say 'we'll look at it they say', 'should only take a week' they say, 'we're a useless bunch of lying retards' they don't mention :/

So the Netbook goes back and I spend my every waking hour by the phone waiting for a call to tell me that my netbook has been revived and will be retuned to me in time to be taken on holiday (allow me to download my days photos and check them) Alas a few days before we are due to fly and still no call (its been at PC hospital for three weeks now, three times as long as I was quoted) so I call.

Upshot is that its waiting for parts, a new mobo and for some odd reason a new keyboard :/, so no PC for me to take on holiday, I'm annoyed but its hardly the end of the world.

Last week when I get back and decide to call them for a status report and guess what, the bits have turned up \o/, but its not fixed yet and they can't tell me when it will be /o\. Not happy I call the customer service line and they don't answer for 5 full minutes, so I email expressing my disapointment and what do you know on Saturday morning I get an email saying that as I have waited over 28 days then I am entitled to a replacement and if I walk into a PC World store they will be able to give me a direct swap \o/

So on Saturday we drive up to PC World and they confirm that yes I can have a new netbook there and then, however I would prefer a Samsung NC10 is it possible, 'of course' says purple muppet I'll check stock you'll just pay the difference', which seems fair the NC10 is about £50 more but will be better built and worth it in my eyes.

No Stock :/

Ahhhhhh,

Well says well meaning muppet 'I can put the money on a gift card and you can go to another store and pick what you want'. Seems fair, so I pocket my £280 gift card and walk away without the time to visit another store I spend Sunday considering my options with a final conclusion that I can wait a while for a new netbook, maybe even put the money towards a new camera instead.

This morning at 8.00 I recieve a text

'This is DPD we are happy to confirm we will be delivering your mended laptop between 8.30 and 6.00pm today'

Its a funny old world.

MB

02-03-2009, 09:30	#1
Matblack Baby Bore Join Date: Jun 2006 Location: Svalbard Posts: 9,770	Stupid PC World, stupid Techguys, lucky me As I've writen about in a couple of other threads I bought a netbook from PC World last year, yes I know it was stupid but it was a bargain and also a bit of an impulse buy. The Advent 4211 is a rebranded MSi Wind and I thougt that because of this things would probably be OK, the Wind doesn't have a reputation for breaking [< see what I did there?] Anyway 3 months after I bought it and it died suddenly and terminally. I call PC World who say, call the Techguys who are a bunch of muppets hired to look after all PC Worlds screw ups. Actually in the ffist instance they were quite good 'send it to us' they say 'we'll look at it they say', 'should only take a week' they say, 'we're a useless bunch of lying retards' they don't mention :/ So the Netbook goes back and I spend my every waking hour by the phone waiting for a call to tell me that my netbook has been revived and will be retuned to me in time to be taken on holiday (allow me to download my days photos and check them) Alas a few days before we are due to fly and still no call (its been at PC hospital for three weeks now, three times as long as I was quoted) so I call. Upshot is that its waiting for parts, a new mobo and for some odd reason a new keyboard :/, so no PC for me to take on holiday, I'm annoyed but its hardly the end of the world. Last week when I get back and decide to call them for a status report and guess what, the bits have turned up \o/, but its not fixed yet and they can't tell me when it will be /o\. Not happy I call the customer service line and they don't answer for 5 full minutes, so I email expressing my disapointment and what do you know on Saturday morning I get an email saying that as I have waited over 28 days then I am entitled to a replacement and if I walk into a PC World store they will be able to give me a direct swap \o/ So on Saturday we drive up to PC World and they confirm that yes I can have a new netbook there and then, however I would prefer a Samsung NC10 is it possible, 'of course' says purple muppet I'll check stock you'll just pay the difference', which seems fair the NC10 is about £50 more but will be better built and worth it in my eyes. No Stock :/ Ahhhhhh, Well says well meaning muppet 'I can put the money on a gift card and you can go to another store and pick what you want'. Seems fair, so I pocket my £280 gift card and walk away without the time to visit another store I spend Sunday considering my options with a final conclusion that I can wait a while for a new netbook, maybe even put the money towards a new camera instead. This morning at 8.00 I recieve a text 'This is DPD we are happy to confirm we will be delivering your mended laptop between 8.30 and 6.00pm today' Its a funny old world. MB __________________ "we had roots that grew towards each other underground, and when all the pretty blossom had fallen from our branches we found that we were one tree and not two"