SOG act, cooling of period and complaints letter

[Glaucus]

Hey guys can anyone offer me any help. I got the LG arena last week on-line. There are so many features on it that just don't work and the software is so buggy blah blah blah.

How does the SOG act cover mobile phones, I'm confused.

Buying online from shops or suppliers

The purchase of goods and services over the internet, by phone or by mail order generally is subject to the Distance Selling Regulations. One of the most important implications of these regulations is a cooling off period of 7 days during which you have the right to cancel.

Or

Financial products and services

Financial products including banking, credit, insurance, personal pensions and investments, sold by distance means are subject to a 14 day cooling off period

It's through DialAPhone and all there contract says is a 7day cooling of period and item has to be unused and box sealed.

Do I have any rights to get out the contract, or get it changed to a different phone entirely. Failing that I'm sure I could find features advertised that don't work and as such get the phone replaces.

Also anyone got any tips of writing a complaints letter, want to send my disgust to LG as well.

The phone is more buggy than an early windows ME beta


Grrr and breath...