Broadband provider

jmc41 · 17-06-2009, 18:34

Don't want to argue, but imho it's BT's fault because they refused to check it was at their end and said I had to book an engineer to fix it, and be in all day because they couldn't guarantee when he would phone / turn up!

I could have tried to get a day off work either unpaid / as holiday but still feel BT should compensate you if it turns out to be their fault just as if you haven't done all you can they charge you for the call out.

As I say, that's just my opinion though.

On another BT BB subject of course I was meant to get ADSL off them back in 2000 or 2001 just after open reach opened. It was all booked, the other service cancelled - not sure why they said we had to do that but anyway, and when we rang them at about 4:30pm the day the engineer was booked for, to ask where they were they said we weren't in a BB enabled area and he wouldn't be turning up.

17-06-2009, 18:34	#22
jmc41 Absinthe Join Date: Mar 2007 Posts: 1,070	Don't want to argue, but imho it's BT's fault because they refused to check it was at their end and said I had to book an engineer to fix it, and be in all day because they couldn't guarantee when he would phone / turn up! I could have tried to get a day off work either unpaid / as holiday but still feel BT should compensate you if it turns out to be their fault just as if you haven't done all you can they charge you for the call out. As I say, that's just my opinion though. On another BT BB subject of course I was meant to get ADSL off them back in 2000 or 2001 just after open reach opened. It was all booked, the other service cancelled - not sure why they said we had to do that but anyway, and when we rang them at about 4:30pm the day the engineer was booked for, to ask where they were they said we weren't in a BB enabled area and he wouldn't be turning up.