Who do I complain to?

[SidewinderINC]

Originally Posted by Kitten

have a read of this see if any of it's useful.

http://www.hellmail.co.uk/royal_mail_rough_guide.asp

& here:

http://www.royalmail.com/portal/rm/c...diaId=84400738

I think you'll have to fill in the lost, damaged, delayed form.

From Hellmail

If you do not recieve an item, the dispute is between the SENDER and Royal Mail, meaning that as the recipient, your dispute will be with the sender. Only the sender can raise a complaint directly with Royal Mail. The exception might be if the delivery was placed in an insecure area and was stolen, in which case you might have good cause to complain.

I think the photos already show that it was in an insecure area, so I think View Askew are going to say "we sent it, it must have been stolen from your mailbox"