Worst delivery ever

iCraig · 10-11-2009, 13:47

I've ordered some new monitors from Dell and they were scheduled for delivery this morning.

Dell originally informed me that delivery would take place on or before the 17th. So a week early, but seeing as the delivery e-mail wasn't sent until 1:07am this morning, informing me it would be between 8:00am and 18:00. Pretty inconvenient to be told at that hour, with barely any warning that somebody needs to be in all day. Good job I work from home but that's still a complaint from me because that delivery window is very ambigious at first, and then out the blue, it's potentially in 7 hours time.

By 10:00am I wonder how it's going, so I run the online checker with the courier (Syncreon) and it says it's been delivered to A RABEY at 8:50, whoever that is. No card pushed through, I was up and making coffee at 8:50 in the kitchen which is about 5ft from the door and nobody came.

I call them and the automated machine asks for my ref number. I type it in and a female Hawking tells me it's been delivered and runs through all the details. Thanks, how do I enquire further? "Thank you for calling *cuts off*"

Redial and mash random numbers on 3 attempts to enter a ref number before it finally puts me on hold for 57 minutes, yes 57 ****ING minutes to speak to a CSR who informs me it was delivered with no problems. Apart from the problem I'm not A RABEY and I don't have my order. I'm put on hold for another 10 whilst she calls the driver. Apparently he's going to go pick it up from the location and bring it here. Good idea.

An hour later I get a call back from Syncreon telling me my order has been taken elsewhere, this A RABEY is basically saying he's signed for it, he can do what he likes with it. There's 2 widescreen monitors which he's probably flogged down the pub. The woman has given me a number to call at Dell to arrange a redelivery. Called that, and the cock on the end of the phone refuses to do anything for 24 hours until they recieve confirmation from Syncreon of a missing order. New delivery date is on or before 4th December.

What a crock of ****. I've had some flaky deliveries in the past but this just takes the biscuit really. I think I'll cancel the Dell order and find them on Scan or something.

Edit: Just spoke to Dell, can't cancel the order because it's passed a certain delivery phase. The plank told me to send the monitors back within 7 days for a full refund. He didn't quite understand that I don't have them to send back, and why would I be cancelling the order because the delivery was a joke and I want to go elsewhere, if the monitors were sucessfully delivered? I'd be using them all cheery and happy by now wouldn't I? Arrghh. I want to bite my desk.

10-11-2009, 13:47	#1
iCraig iCustom User Title Join Date: Jul 2006 Posts: 2,250	Worst delivery ever I've ordered some new monitors from Dell and they were scheduled for delivery this morning. Dell originally informed me that delivery would take place on or before the 17th. So a week early, but seeing as the delivery e-mail wasn't sent until 1:07am this morning, informing me it would be between 8:00am and 18:00. Pretty inconvenient to be told at that hour, with barely any warning that somebody needs to be in all day. Good job I work from home but that's still a complaint from me because that delivery window is very ambigious at first, and then out the blue, it's potentially in 7 hours time. By 10:00am I wonder how it's going, so I run the online checker with the courier (Syncreon) and it says it's been delivered to A RABEY at 8:50, whoever that is. No card pushed through, I was up and making coffee at 8:50 in the kitchen which is about 5ft from the door and nobody came. I call them and the automated machine asks for my ref number. I type it in and a female Hawking tells me it's been delivered and runs through all the details. Thanks, how do I enquire further? "Thank you for calling cuts off" Redial and mash random numbers on 3 attempts to enter a ref number before it finally puts me on hold for 57 minutes, yes 57 **ING minutes to speak to a CSR who informs me it was delivered with no problems. Apart from the problem I'm not A RABEY and I don't have my order. I'm put on hold for another 10 whilst she calls the driver. Apparently he's going to go pick it up from the location and bring it here. Good idea. An hour later I get a call back from Syncreon telling me my order has been taken elsewhere, this A RABEY is basically saying he's signed for it, he can do what he likes with it. There's 2 widescreen monitors which he's probably flogged down the pub. The woman has given me a number to call at Dell to arrange a redelivery. Called that, and the cock on the end of the phone refuses to do anything for 24 hours until they recieve confirmation from Syncreon of a missing order. New delivery date is on or before 4th December. What a crock of *. I've had some flaky deliveries in the past but this just takes the biscuit really. I think I'll cancel the Dell order and find them on Scan or something. Edit: Just spoke to Dell, can't cancel the order because it's passed a certain delivery phase. The plank told me to send the monitors back within 7 days for a full refund. He didn't quite understand that I don't have them to send back, and why would I be cancelling the order because the delivery was a joke and I want to go elsewhere, if the monitors were sucessfully delivered? I'd be using them all cheery and happy by now wouldn't I? Arrghh. I want to bite my desk. __________________ Last edited by iCraig; 10-11-2009 at 13:52. Reason: Oh there's more now*