*MOAN* Fonehouse

Blighter · 30-03-2010, 19:26

Grrr.

I set up a contract with T-Mobile via Fonehouse back in September with a G1. To cut a story short:

The guy in the store lied about 2 of the features
I went in after a few days to try and cancel due to those lies
They said I need to contact T-Mobile
T-Mobile said I need to sort it with them
repeat above two steps for two weeks
T-Mobile phone the store and make the manager agree to cancel it for me
I hand over the phone, sign the paperwork etc and leave (Start of October)
Today: Get a letter from debt collectors saying I owe t-mobile £100 - wtf?
I phone T-Mobile and they say the contract hasn't been cancelled and I need to phone Fonehouse - WTF?!

What's really strange is that I haven't been receiving any bills since the day I cancelled it, and t-mobile know I haven't even turned the phone on due to their logs/etc yet are still unwilling to even phone the store.

Now Fonehouse customer services only open 9-5 so I'm probably going to use up my lunch break talking to them tomorrow

Will this bugger up my credit rating now its been passed to debt collectors? (Without me even knowing!)

30-03-2010, 19:26	#1
Blighter Dubious Join Date: Sep 2008 Location: Northampton Posts: 1,571	MOAN Fonehouse Grrr. I set up a contract with T-Mobile via Fonehouse back in September with a G1. To cut a story short: The guy in the store lied about 2 of the features I went in after a few days to try and cancel due to those lies They said I need to contact T-Mobile T-Mobile said I need to sort it with them repeat above two steps for two weeks T-Mobile phone the store and make the manager agree to cancel it for me I hand over the phone, sign the paperwork etc and leave (Start of October) Today: Get a letter from debt collectors saying I owe t-mobile £100 - wtf? I phone T-Mobile and they say the contract hasn't been cancelled and I need to phone Fonehouse - WTF?! What's really strange is that I haven't been receiving any bills since the day I cancelled it, and t-mobile know I haven't even turned the phone on due to their logs/etc yet are still unwilling to even phone the store. Now Fonehouse customer services only open 9-5 so I'm probably going to use up my lunch break talking to them tomorrow Will this bugger up my credit rating now its been passed to debt collectors? (Without me even knowing!) __________________ Look at your signature, now back to mine, now back to yours, now back to mine. Sadly, yours isn't mine. But if you stopped writing about other things and made this your signature, yours could be like mine. Look down, back up. Where are you? You're on Boat Drinks, reading the signature your signature could be like. I'm on a computer. My Blog \| More Outdoors \| MSN \| Email \| Call Me