Is there a decent, reliable bank out there?

Joe 90 · 24-01-2011, 20:16

This has come back to haunt me. Saturday morning I got a letter from HSBC saying following their investigation they've come to the conclusion that I authorised the transactions!?! (cheeky gits!)

I started this thread just after getting it...
http://forums.moneysavingexpert.com/....php?t=2998794

Currently HSBC haven't been much help, the team who sent the letter don't work weekends so I was told to expect a phone call between 8 & 10 tonight from them. Play.com have a foreign call centre who were also not a lot of help, told me they'd escalated my issue to the right team & they'd email me. Don't know how much use they'll be.

What do you think I can do to sort this out if the bank simply wont accept the crime? I've got copies of what they've sent me & written a complaint for the financial ombudsman which I'll get in the post tomorrow, but I've also considered going to the police. Seems like the only way to sort it if nobody else will help me

24-01-2011, 20:16	#21
Joe 90 Absinthe Join Date: Jan 2007 Location: Chester Posts: 2,345	This has come back to haunt me. Saturday morning I got a letter from HSBC saying following their investigation they've come to the conclusion that I authorised the transactions!?! (cheeky gits!) I started this thread just after getting it... http://forums.moneysavingexpert.com/....php?t=2998794 Currently HSBC haven't been much help, the team who sent the letter don't work weekends so I was told to expect a phone call between 8 & 10 tonight from them. Play.com have a foreign call centre who were also not a lot of help, told me they'd escalated my issue to the right team & they'd email me. Don't know how much use they'll be. What do you think I can do to sort this out if the bank simply wont accept the crime? I've got copies of what they've sent me & written a complaint for the financial ombudsman which I'll get in the post tomorrow, but I've also considered going to the police. Seems like the only way to sort it if nobody else will help me __________________ 360 Blog \| Join GiffGaff \| Twitter