Issues with Sky.

Joe 90 · 22-05-2011, 12:37

Mum's had problems with Sky for a few months, basically our multiroom box hasn't ever had a phone line (since their engineer fitted it 3 years ago). They recently wanted to start charging for this so we cancelled multiroom (effective April 19th).

Our last two bills have been £90 and £80 due to this charge despite being after the cancellation of the multiroom. Personally I don't understand how they can charge you the extra charge on top of a service we don't actually have anymore.

Who can we complain to? Mum can't get sense out of Sky and this surely can't be legal?

22-05-2011, 12:37	#1
Joe 90 Absinthe Join Date: Jan 2007 Location: Chester Posts: 2,345	Issues with Sky. Mum's had problems with Sky for a few months, basically our multiroom box hasn't ever had a phone line (since their engineer fitted it 3 years ago). They recently wanted to start charging for this so we cancelled multiroom (effective April 19th). Our last two bills have been £90 and £80 due to this charge despite being after the cancellation of the multiroom. Personally I don't understand how they can charge you the extra charge on top of a service we don't actually have anymore. Who can we complain to? Mum can't get sense out of Sky and this surely can't be legal? __________________ 360 Blog \| Join GiffGaff \| Twitter