****ing Banks

Desmo · 16-06-2011, 14:43

Seriously, what is up with them?

I'm just going through a mortgage application and need 3 months bank statements. Fine, totally understand that. But with Natwest I use online banking and, at their request, took up the paperless banking so I don't get any statements from them. Just went in to get some sorted and they charge me £5.00 to get them printed and sent to me.

It's not the £5.00 that's the issue, but they want people to go paperless which no doubt saves them a ton of cash and then when I need them printed they charge me for the privilege.

Thanks a chuffing lot Natwest. I had a whinge in the branch (nicely) and I'll be sending them an email too. I'll also be signing in to my online banking and turning on my paper statements again in case I need them in the future.

16-06-2011, 14:43	#1
Desmo The Last Airbender Join Date: Jun 2006 Location: Pigmopad Posts: 11,915	****ing Banks Seriously, what is up with them? I'm just going through a mortgage application and need 3 months bank statements. Fine, totally understand that. But with Natwest I use online banking and, at their request, took up the paperless banking so I don't get any statements from them. Just went in to get some sorted and they charge me £5.00 to get them printed and sent to me. It's not the £5.00 that's the issue, but they want people to go paperless which no doubt saves them a ton of cash and then when I need them printed they charge me for the privilege. Thanks a chuffing lot Natwest. I had a whinge in the branch (nicely) and I'll be sending them an email too. I'll also be signing in to my online banking and turning on my paper statements again in case I need them in the future. __________________