I don't see why they would go to the effort to just see if your story matches, why does that matter? They want details to fix the line which can't have been given in enough detail when you called.
Simple. Because most people cba to do it and are therefore saving BT hundreds/thousands of £s because of their own laziness and they have to check to see if I am not trying to scam them out of money.
20-04-2012, 14:10
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