Ebay delivery help and advice!

[Pheebs]

Hey peoples!

Rather confuddled as to what to do here:

1. Sent an item via Parcel Monkey (City Link) to an eBay Buyer.
2. Item was tracked and recorded as delivered.
3. Buyer contacted me and said item has not been delivered. I gave them the tracking details and they went to City Link.
4. City Link state they left the parcel in their secure location - a gas cupboard outside the persons address. When the manager speaks to the delivery guy he apparently states "Oh yeh, that was the playstation I delivered". The buyer did not mention it was a PS3, nor have I, so a bit dodgy!
5. The buyer has a big A4 sign outside their house stating "Please Leave all Parcels in the Gas Cupboard Thank You" which has apparently been there for years. City Link have sent me a photograph of this sign too that they took when delivering the item.

How do I try and resolve this? The buyer is clearly upset, City Link are claiming they have delivered to the secure location (it states on their site that they will leave items in customers secure location if it has been stated to/obvious to).

Can I make a claim? I don't think I have a leg to stand on for it really as City Link in theory have done everything they set out to do. I'm suspicious of them knowing it was a PS3 (wrapped with bubble wrap in an irregular shape). Is it for the buyer to make a claim?

Insurance wise I asked for cover for £150 but I'm not sure they'll cough up!


Is it for me to resolve? I will do my best to sort it but just want to know where I stand on this? Really don't want negative feedback either on my eBay! Or does the buyer need to file a complaint to City Link? Or claim on insurance?

Haaaalp!!