Netgear support

Mark · 26-10-2006, 16:43

Netgear almost got themselves denied future custom from me, forever.

28 minutes 26 seconds on the phone to the slowest technician in the world, ever. FACT.

First ten minutes - gather my serial number, name and phone number. Most of which required to be repeated at least three times. Usually at an average of one letter every five seconds (or less).

Next ten minutes - go through all the diagnostics I'd already completed.

Final eight minutes - go ask a supervisor, ask some irrelevant questions, decide it's DOA.

I already knew it was DOA. I could have told him that. In fact, I'm sure I did.

Oh, and you can guess where he was based. Yup. That'll be India then. :undecided:

The only reason they survived a banning is because their stuff is cheap and (usually) works. I won't be buying anything more complex than a cable or unmanaged switch from them in future though.

26-10-2006, 16:43	#1
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	Netgear support Netgear almost got themselves denied future custom from me, forever. 28 minutes 26 seconds on the phone to the slowest technician in the world, ever. FACT. First ten minutes - gather my serial number, name and phone number. Most of which required to be repeated at least three times. Usually at an average of one letter every five seconds (or less). Next ten minutes - go through all the diagnostics I'd already completed. Final eight minutes - go ask a supervisor, ask some irrelevant questions, decide it's DOA. I already knew it was DOA. I could have told him that. In fact, I'm sure I did. Oh, and you can guess where he was based. Yup. That'll be India then. :undecided: The only reason they survived a banning is because their stuff is cheap and (usually) works. I won't be buying anything more complex than a cable or unmanaged switch from them in future though.