Highly impressed with Scan

Matblack · 31-08-2007, 12:12

They haven't actually delivered my items yet (hopefully the good service will continue to that point)

However I emailed earlier to ask if they would be able to change my delivery to a Saturday as long as it can go out tonight.

I quickly get an email back to say that its been done.

I did only ask if though and as such didn't tell them to reroute it to home rather than work. However a 20 second wait on the phone and I was through to a human being who sorted things instantly and told me they would email me if there were any stock issues.

Very good service, very polite and very quick to answer the phone.

Having previously dealt with a few companies which don't have these things it was a pleasure to have good customer service at a price which undercuts the competition.

Fingers crossed I'll get a box of goodies tomorrow

MB

Haly · 31-08-2007, 12:14

Makes a change

Always good to have quality customer service, so many companies scrimp on it.

Mark · 31-08-2007, 12:43

I've had no problem with them either. Of their own initiative they offered me an RMA on some hardware I was having trouble with.

Feek · 31-08-2007, 12:46

A good few years back I had a lot of problems with them trying to RMA a CPU which burned up and took a motherboard with it. I've heard they've improved a lot since then so this is good to hear.

Dr. Z · 31-08-2007, 14:36

I actually drive there a fair bit as when at uni its cheaper to drive than it is to have it posted! Inside is much the same as it always was but the people there have smiles on their faces and are always up for a bit of banter.

They also seem to all be wearing suits now. I really do think they are looking to become even bigger than they are now by taking their customer service to the next level, which is where pretty much all of their competition is lacking.

Stan_Lite · 31-08-2007, 14:47

I've had a few bits and pieces from them recently and been very impressed with the level of service.

Matblack · 31-08-2007, 14:55

Consignment left them at 13.00 and is already on its way to the delivery terminus at Maidstone.

As long as they have corrected the delivery address this will be with me in record time

MB

Dymetrie · 31-08-2007, 15:17

Quote:

Originally Posted by Feek

A good few years back I had a lot of problems with them trying to RMA a CPU which burned up and took a motherboard with it. I've heard they've improved a lot since then so this is good to hear.

Where do you think your current Motherboard came from

Goose · 31-08-2007, 15:40

The last time I bought something from Scan, it was a motherboard that turned up. It was slightly squashed, but as the box was fine I assume it happened before Scan got it.

Will · 31-08-2007, 17:59

It's good that they are getting bigger - but I hope their customer service doesn't as they get bigger which unfortunately happens so much in companies. Hopefully they'll keep their values and keep their decent managers/directors and stay on the case. I don't buy much stuff for my computer (a couple of things every 2-3 years) - but I've had good experience from them...

Hope it all works out MB!

31-08-2007, 12:12	#1
Matblack Baby Bore Join Date: Jun 2006 Location: Svalbard Posts: 9,770	Highly impressed with Scan They haven't actually delivered my items yet (hopefully the good service will continue to that point) However I emailed earlier to ask if they would be able to change my delivery to a Saturday as long as it can go out tonight. I quickly get an email back to say that its been done. I did only ask if though and as such didn't tell them to reroute it to home rather than work. However a 20 second wait on the phone and I was through to a human being who sorted things instantly and told me they would email me if there were any stock issues. Very good service, very polite and very quick to answer the phone. Having previously dealt with a few companies which don't have these things it was a pleasure to have good customer service at a price which undercuts the competition. Fingers crossed I'll get a box of goodies tomorrow MB __________________ "we had roots that grew towards each other underground, and when all the pretty blossom had fallen from our branches we found that we were one tree and not two"

31-08-2007, 12:14	#2
Haly Do you want to hide in my box? Join Date: Jun 2006 Posts: 14,941	Makes a change Always good to have quality customer service, so many companies scrimp on it. __________________ Halycopter

31-08-2007, 12:46	#4
Feek ex SAS Join Date: Jun 2006 Location: JO01ou Posts: 10,062	A good few years back I had a lot of problems with them trying to RMA a CPU which burned up and took a motherboard with it. I've heard they've improved a lot since then so this is good to hear. __________________

31-08-2007, 14:36	#5
Dr. Z I'm going for a scuttle... Join Date: Jul 2006 Posts: 2,021	I actually drive there a fair bit as when at uni its cheaper to drive than it is to have it posted! Inside is much the same as it always was but the people there have smiles on their faces and are always up for a bit of banter. They also seem to all be wearing suits now. I really do think they are looking to become even bigger than they are now by taking their customer service to the next level, which is where pretty much all of their competition is lacking. __________________

31-08-2007, 14:47	#6
Stan_Lite Stan, Stan the FLASHER MAN! Join Date: Jul 2006 Location: In bed with your sister Posts: 5,483	I've had a few bits and pieces from them recently and been very impressed with the level of service. __________________ Just because I have a short attention span doesn't mean I...

31-08-2007, 12:43	#3
Mark Screaming Orgasm Join Date: Jul 2006 Location: Newbury Posts: 15,194	I've had no problem with them either. Of their own initiative they offered me an RMA on some hardware I was having trouble with.

31-08-2007, 14:55	#7
Matblack Baby Bore Join Date: Jun 2006 Location: Svalbard Posts: 9,770	Consignment left them at 13.00 and is already on its way to the delivery terminus at Maidstone. As long as they have corrected the delivery address this will be with me in record time MB __________________ "we had roots that grew towards each other underground, and when all the pretty blossom had fallen from our branches we found that we were one tree and not two"

31-08-2007, 15:40	#9
Goose The list is long, but distinguished Join Date: Dec 2006 Location: Århus, Denmark Posts: 1,643	The last time I bought something from Scan, it was a motherboard that turned up. It was slightly squashed, but as the box was fine I assume it happened before Scan got it. __________________

31-08-2007, 17:59	#10
Will BBx woz 'ere :P Join Date: Jan 1970 Posts: 2,147,487,208	It's good that they are getting bigger - but I hope their customer service doesn't as they get bigger which unfortunately happens so much in companies. Hopefully they'll keep their values and keep their decent managers/directors and stay on the case. I don't buy much stuff for my computer (a couple of things every 2-3 years) - but I've had good experience from them... Hope it all works out MB! __________________ *No No!*

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